Director, Clinic Operations

Winnipeg Humane Society – Job Posting # 2026-09-09

Position Title: Director, Clinic Operations

Department: Clinic

Reports to: Senior Director of Operations

Classification: Non-Union

Start Date: ASAP

Closing Date for Applicants: Open until filled

Position Summary:

The Director, Clinic Operations provides strategic leadership and oversight across the Clinic Operations, Clinic Medical, and One Health portfolios, fostering a compassionate, collaborative, and accountable leadership culture. The role provides direction to Senior Veterinarians, the Outreach Veterinarian, the Manager of Clinic Operations, the Manager of Clinic Medical, and One Health, while working in partnership with Senior Veterinarians to support the leadership, mentorship, and professional development of veterinarians and registered veterinary technologists (RVTs).

Key areas of accountability include strategic planning and execution, financial responsibility, operational sustainability, leadership development, and succession planning to ensure the effective delivery and long-term viability of veterinary services.

Reporting to the Senior Director of Operations, the Director translates organizational priorities into departmental strategy and operational outcomes, exercising independent judgment while fostering strong collaboration across departments and organizational teams.

Who are we?

· One of the oldest registered Non-Profit charities in Manitoba funded primarily by donations and events.

· An innovative community service organization committed to protecting animals from suffering, and to promoting their welfare and dignity.

· A team of generous partners, donors, hardworking volunteers and committed staff united in the belief that every animal deserves dignity and love.

· One of the largest and more recognized animal shelter and welfare organizations in Canada.

· Always growing, changing, and adapting to meet the expectations of the community and the needs of Winnipeg’s animal population.

QUALIFICATIONS & EXPERIENCE

The following are mandatory qualifications and experience for this role:

Specific to the job level:

• Post secondary education in a relevant discipline.
• Minimum five years of progressively responsible management and leadership experience, including demonstrated responsibility for operational planning, financial management, budget oversight, performance management, and leading multidisciplinary teams in a complex service environment.
• Demonstrated experience developing and implementing strategic or operational plans, evaluating programs and service models, leading organizational or service improvements, and reporting performance and recommendations to senior leadership and/or a Board of Directors.
• Access to a vehicle and valid Manitoba driver’s license.

Specific to the role:

• Demonstrated leadership experience in veterinary services, animal welfare, healthcare, social services, or a comparable regulated and/or community-service environment.
• Demonstrated understanding of veterinary clinic operations, animal welfare practices, or comparable regulated healthcare/service environments, including the ability to work effectively with licensed professionals
• Demonstrated experience managing departmental budgets, evaluating staffing models and resource requirements, and assessing the financial and operational sustainability of programs and services.
• Experience working respectfully and effectively with underrepresented populations, diverse communities, and complex social issues; experience supporting culturally safe and collaborative partnerships is an asset.

The following qualifications are desired and would be considered assets:

• Doctor of Veterinary Medicine (DVM) degree or Registered Veterinary Technician (RVT) certification.
• Experience in a non-profit, community-service, or mission-driven organization.
• Demonstrated knowledge and application of the Five Domains Model of animal welfare

KNOWLEDGE & SKILLS

The following are mandatory knowledge and skills for this role:

Specific to the job level:

• Exceptional written and verbal communication skills, including the ability to present complex operational, financial, and program information and recommendations to senior leadership.
• Ability to establish and maintain effective relationships across organizational levels and with external partners, professional stakeholders, and community organizations.
• Strong strategic, analytical, and problem-solving skills, including the ability to assess complex issues and risks, interpret performance and financial information, evaluate options, and make evidence-informed recommendations.
• Demonstrated ability to lead through others, develop leaders, establish clear accountabilities, and manage performance in a multidisciplinary, unionized environment.
• Demonstrated financial acumen, including budget development, financial monitoring, forecasting, resource allocation, and identification of cost-containment opportunities.
• Ability to lead change, build organizational capacity, and foster a culture of accountability, collaboration, and continuous improvement, with an understanding of collective agreement requirements.
• Proficiency with Microsoft Office 365 Suite (Outlook, Word, PowerPoint, and Excel).

Specific to the role:

• Ability to integrate animal welfare science, evidence-informed practices, and the Five Domains Model into strategic and operational planning, while respecting the professional scope and authority of licensed veterinary professionals.
• Ability to evaluate service quality and outcomes from an organizational and community perspective, and to support accessible, respectful, and responsive service delivery.

The following knowledge and skills are desired and would be considered assets:

• Understanding of modern shelter medicine, veterinary service delivery, and the regulatory and professional environment in which veterinary teams operate.
• Knowledge of animal welfare issues and the ability to assess program and service impacts on domestic animals.
• Bilingual (English/French).

PERSONAL ATTRIBUTES

• Strong sense of commitment and personal dedication.
• Demonstrated growth mindset and ability to problem solve.
• Commitment to organizational and team member development.
• Solutions oriented, and results driven.
• Ability to independently manage multiple tasks in a fast-paced environment.
• Strong aptitude to establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.

Exemplifies Winnipeg Humane Society’s Core Values:

· We let empathy guide our commitment to animal welfare and approach to all individual beings, people, and animals alike.

· We value and accept each other.

· We are committed as an organization to lead with integrity and accountability.

· We are guided by innovation and remain open to change.

· We foster an inclusive, purposeful, and safe communication space.

How to Apply:

Forward your resume and cover letter with salary expectations to:

Attention: Meghan Irwin

[email protected]

Please quote the Job Posting Number in your email or cover letter subject line.

NO PHONE CALLS PLEASE

The WHS is committed to providing accessible employment and ensuring that our recruitment, assessment, and selection process is barrier-free. If a candidate requires accommodation during the hiring process, Human Resources Services will work with the individual to meet their needs.

The WHS values diversity and equality in its team. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

We thank all applicants for their interest, but only those selected for an interview will be contacted. For more information and other employment opportunities, visit https://winnipeghumanesociety.ca/about-us/careers