Director, Delivery

McLean & Company is a dynamic, fast-paced, rapidly growing HR research and advisory firm. Through our suite of learning solutions, action-oriented research, and practical diagnostics, we supply clients with insight and support from our specialists.

McLean is a place where your voice will be heard – a place where you see the impact of your work on our 30,000+ members. It is a place where you will find community and collaboration, where you will work with diverse individuals with their own unique stories and experiences. McLean is a place where success is celebrated by the whole team – a place where you are encouraged to stretch and grow.

McLean & Company is a division of Info-Tech Research Group.

Please Note: We are open to candidates located in Canada who are willing to work business hours in EST with flexibility to accommodate clients in different time zones.

Are you a seasoned people leader, facilitator and certified coach? Do you thrive in a high-volume environment, working with multiple clients to drive leadership effectiveness? Can you connect business priorities to team execution, ensuring high-quality facilitator performance and continuous development?

We’re looking for a People Leader, Director Facilitator, to lead our team of facilitators and coaches to success. If you’re passionate about delivering impactful sessions on a scale, we have the role for you!

Key Responsibilities:

• Lead, coach, and develop a small team of managers/directors, and gig workers responsible for program delivery
• Provide guidance on complex people issues, including performance management, engagement, and team dynamics
• Foster a high-performance, accountable, and collaborative team culture.
• Co-Lead facilitator excellence and quality assurance practices, including shadowing and giving feedback
• Facilitate training offerings targeted mainly to leader and HR audiences using a variety of creative techniques aligned with adult learning principles.
• Deliver coaching using the proficiencies and competencies outlined by the ICF at PCC level with external clients as part of McLean & Company's leadership development coaching offering.
• Engage in effective coaching conversations with leadership clients, demonstrating active listening skills and asking powerful questions to guide leaders in finding their own solutions to aid their professional development.
• Manage each cohort assigned through meet and greets, tailoring, and being main point of contact for decision makers.
• Partner with our commercial teams to demonstrate “proof concept” for our products and services to potential clients, assess client needs, and scope requirements.
• Contribute to the maintenance of current offerings, including piloting and iterating program design where needed. Be the liaison between LS delivery and LS production for product updates.
• Collaborate with operations to develop and execute scheduling strategies across full-time, contract, and gig talent

Essential Skills/Education:

• 7+ years of facilitation experience, preferably online facilitation using Teams platform
• 5+ years experience in HR in corporate environment
• Minimum 10 years of people leader experience in Human Resources
• Client focused, with a demonstrated ability to assess client needs
• ICF certification at minimum PCC level
• Collaborative, with superior listening, critical thinking, and quality assurance skills
• Strong organizational, project and time management skills, with a proven ability to switch quickly between high priority tasks
• Proven attention to detail and comfort in making strategic recommendations using large data sets
• Demonstrated ability to solve problems and make informed decisions that demonstrate a broader scope of contextual and business understanding, rather than just an HR focus
• Strong analytical and critical thinking, project management, collaboration, communication, and key player management skills.
• Demonstrated experience facilitating at both the first-time leader and senior leader level
• Ability to thrive in a rapidly changing work environment with complex personalities and situations
• Proficient in PowerPoint, Outlook, Teams and other Microsoft suit products.
• University degree in HR, Adult Education, IO Psychology, Business or related post secondary program

McLean & Company, a division of Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.

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