Director, Funding & Servicing

Role Summary

The successful candidate will be accountable for the execution, funding, servicing, administration, compliance, and operational performance of the insured lending portfolio. This includes:

• Executing and administering the CMHC-insured mortgage portfolio;
• Maintaining compliant funding, accurate servicing, effective risk management, and strong operations controls;
• Meeting CMHC, investor, aggregator, and regulatory requirements; and
• Acting as the primary link between underwriting, capital markets, finance, operations, third-party operational providers, and CMHC throughout each insured loan's life cycle.

Success in this role will depend on your ability to deliver expert-level client service, consistently fund and administer CMHC-insured transactions, and apply your expertise to create value for clients while strengthening KV Capital’s reputation as a trusted leader in the multifamily lending market.

Responsibilities

Working with KV Capital’s leadership team, you will be responsible for:

• Leading all CMHC loan funding, closing, and disbursement activities
• Ensuring all funding conditions, legal requirements, and CMHC program requirements are satisfied before funding;
• Overseeing administration and servicing of the CMHC-insured mortgage portfolio throughout the loan life cycle;
• Managing borrower payments, renewals, assumptions, amendments, discharges, and ongoing loan maintenance;
• Ensuring compliance with CMHC, National Housing Act, investor, and internal policy requirements;
• Maintaining strong operational controls, segregation of duties, and funding authorization protocols;
• Overseeing loan onboarding, system administration, data integrity, reconciliations, and servicing records;
• Monitoring portfolio performance, delinquency trends, covenant compliance, insurance coverage, and property tax status;
• Managing defaults, workout strategies, enforcement actions, and required CMHC notifications;
• Coordinating with aggregators, custodians, servicers, legal counsel, and other third-party service providers;
• Supporting loan sales, securitization readiness, settlement, and investor reporting;
• Overseeing trust accounting controls, cash movements, and funding reconciliations;
• Establishing and maintaining servicing policies, procedures, controls, and quality assurance programs;
• Leading and developing funding and servicing team members, including training and performance management;
• Providing portfolio, funding, servicing, compliance, and risk reporting to senior management and governance committees;
• Driving operational efficiency, automation, scalability, and continuous improvement initiatives; and
• Acting as the primary operational liaison with CMHC on funding, servicing, compliance, and audit matters.

Requirements

• Bachelor's degree in finance, accounting, Commerce, Business, Economics, or a related discipline.
• 10+ years of progressively senior experience in multifamily mortgage lending, with meaningful exposure to CMHC lending, funding, servicing, operations, capital markets, securitization, regulated lending environments, and third-party service provider oversight.
• Professional designation or advanced credential is preferred, such as CFA, CPA, MBA, Chartered Banker, mortgage industry certification, or servicing-related qualification.
• Strong knowledge of mortgage legal documentation, security registration, closing processes, and funding requirements.
• Demonstrated expertise in loan portfolio administration, servicing, delinquency management, and default resolution.
• Practical understanding of capital markets, loan sales, aggregators, custodians, settlement processes, and securitization requirements.
• Experience developing policies, procedures, controls, governance frameworks, and quality assurance processes.
• Ability to lead operational, technology, automation, and process improvement initiatives at scale.
• Strong written and verbal communication skills, with the ability to engage effectively with CMHC, aggregators, executives, auditors, investors, and service providers.
• Proven ability to lead cross-functional collaboration across underwriting, servicing, finance, treasury, legal, operations, and capital markets.