First seen by our source: 8 hours ago
Director of Operations
@ MetCap Living
Canada
Overview
MetCap Living is hiring a Director of Operations for a full-time, on-site role in Eastern Canada overseeing a multi-unit residential portfolio of 350 properties. The role leads property operations, budgets and team performance, and resolves escalated resident issues, and requires operations, analytics and property management experience.
Responsibilities:
- Lead property operations across a multi-unit residential portfolio
- Manage operating and capital budgets with finance and capital teams
- Monitor operational metrics and guide site and regional teams
- Resolve escalated resident issues
- Ensure safety, regulatory and quality compliance
Requirements summary:
- Operations management experience with multi-site residential portfolios
- Advanced analytical skills for operational and financial data
- Proven team management and manager coaching
- Budgeting experience for operating and capital expenditures
- Property management or real estate operations experience
- Post-secondary education in business, real estate or related field, or equivalent experience
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Director |
| Department | Business operations |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | ground: minimal |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Business, Real estate, Property management |
Summary and details written by AI from the posting; the employer’s posting is the authority.
MetCap Living
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Company Description MetCap Living is a full-service property management firm with over 27 years of experience managing all aspects of multi-unit housing, from marketing and leasing to capital repairs and collections. The company oversees a portfolio of 350 properties, representing 22,764 units and more than $2 billion in managed assets across diverse communities. MetCap serves a wide range of residents, including newcomers to Canada, families, singles, students, seniors, and individuals on social assistance. The organization is supported by strong internal departments such as finance, capital improvements, customer service, account management, technology, and specialized collections. MetCap is committed to providing clean, safe homes with an emphasis on respect, fairness, and resident-first service.
Role Description The Director of Operations is a full-time, on-site role based in Eastern Canada, responsible for overseeing the operational performance of a multi-unit residential portfolio. This role involves leading property operations, ensuring efficient processes, and aligning daily activities with organizational goals and resident experience standards. The Director of Operations will collaborate with department leaders in finance, capital improvements, customer service, account management, technology, and collections to manage budgets, optimize building performance, and support continuous service improvement. Day-to-day responsibilities include monitoring operational metrics, guiding site and regional teams, resolving escalated resident issues, and ensuring compliance with safety, regulatory, and quality standards. The role also includes developing and implementing operational strategies, mentoring managers, and supporting projects that enhance property conditions and resident satisfaction.
Qualifications
- Strong Operations Management experience, including oversight of multi-site or multi-unit residential portfolios and process improvement initiatives.
- Advanced Analytical Skills for interpreting operational, financial, and occupancy data to inform decisions and drive performance.
- Proven Team Management capabilities, including leading diverse teams, coaching managers, and fostering a collaborative, inclusive work environment.
- Demonstrated Budgeting skills, including developing, managing, and optimizing operating and capital expenditure budgets.
- Solid Customer Service orientation, with experience handling escalated resident concerns and promoting a resident-first culture.
- Experience in property management or real estate operations, preferably in multi-unit residential housing.
- Working knowledge of building operations, maintenance practices, and health and safety standards.
- Excellent communication, negotiation, and stakeholder management skills.
- Post-secondary education in business, real estate, property management, or a related field; equivalent experience will be considered.
- Ability to work on-site in Eastern Canada and travel within the portfolio as required.
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