Director, Professional Consulting Services

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Role Summary:

The Consulting Director will be a key member of Visa Consulting and Analytics (VCA), a team within Visa Advisory Services that drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, VCA solves the most strategic problems for our clients.

The Canada Consulting Practice within VCA provides consulting and solution services for Visa’s largest issuers, acquirers and fintechs in Canada. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.

The Consulting Director will play an important role on a team of experienced strategic consulting professionals by selling, developing, and delivering high impact projects for Visa Canada’s FI partners.

Potential engagements could include market expansion, revenue uplift, segmentation, portfolio management diagnostics, authorization optimization strategies, assessments of digital product and marketing programs, development of new products with implementation roadmaps, and optimizing client customer servicing processes.

We are looking for a highly entrepreneurial, motivated, strategic, analytical individual who will deliver thought leadership, problem diagnostics and high impact solutions to clients. The incumbent must be able to develop enduring relationships with clients and across the Visa organization.

Specific responsibilities include:

• Proactively engage and manage advisory relationship with key clients and Visa client leadership in regular strategic & planning discussions
• Cultivate and manage a pipeline of advisory work with clients to meet individual annual sales and project delivery targets
• Lead advisory engagements and manage teams in execution of projects and career mentorship
• Develop frameworks, approaches, solutions, and recommendations that effectively and efficiently address the most impactful opportunities and challenges
• Partner with peers in other functional areas (e.g., marketing, analytics, risk, innovation, data science, product) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources
• Produce insights and analyses to improve client performance, drive understanding of client issues and provide strategic guidance for client priorities across the payment P&L
• Where employee is a subject matter expert, provide knowledge sharing, coaching and training across functional teams and/or regions
• Build new scalable solutions, toolkits, best practice documents and consulting approaches that can be applied across VCA practice

Key Competencies:

• Demonstrated senior level experience in corporate and business strategy / management consulting roles, with proven ability to deliver projects and expertise in consulting methodologies
• Executive presence including excellent written and verbal communication and presentation skills, and ability to communicate at all levels within large organizations
• Demonstrated leadership, managerial and collaboration capabilities, particularly with those who are not direct reports as may be found in a matrixed organization
• Demonstrated project management skills given that this role involves managing multiple projects with multiple stakeholders simultaneously
• Have an entrepreneurial approach and vision, proactive self-starter seeking initiatives to advance
• Substantial problem-solving ability with strategic focus on impacting ROI
• Strong analytical skills, with demonstrated intellectual and analytical rigor and ability to work with large data sets to synthesize key impacts for clients.
• Self-motivated, results-oriented individual with the ability to handle numerous projects concurrently
• Ability to identify key strategic issues and to generate and deliver creative and innovative solutions to problems and opportunities
• Understanding of banking / payments P&L and critical factors in driving profitability
• Ability to influence and negotiate with senior executives
• Prior experience working with Canadian bank and other financial institutions is a plus
• Technology/Digitally-savvy and an understanding of consumer economics/behavior, trends and applications
• Curiosity & willingness to learn and develop as a professional – high levels of integrity and business ethics

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 10 or more years of work experience with a bachelor’s degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD.

Preferred Qualifications:

• 12 or more years of work experience with a bachelor’s degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• MBA or relevant graduate degree from top-tier institution or similar academic experience
• Experience working in/with banking and payments industry
• Previous experience in a management consulting firm
• Candidates with proficiency in both English and French are preferred

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.