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Director, Program Customer Management
@ Bombardier
Dorval, Quebec
Overview
Bombardier is hiring a Director, Program Customer Management to lead the team that handles customer requests across all aircraft platforms, from intake through to executable solutions. The role orchestrates cross-functional feasibility, cost and pricing decisions and reports to senior leadership. The posting states a day job, regular status, hybrid or flexible work where applicable, and a competitive base salary with benefits.
Responsibilities:
- Lead the team managing customer requests across all aircraft platforms
- Develop pricing, margin and proposal recommendations with Finance and Program teams
- Orchestrate cross-functional feasibility, cost and schedule assessments
- Establish governance for request prioritization, approval and escalation
- Represent the function in governance forums and executive reviews
Requirements summary:
- University degree in engineering, business or related field, or equivalent experience
- More than 15 years of experience in the aerospace industry
- Solid understanding of configuration and change management in manufacturing
- Fully bilingual in English and French
- Strong analytical, written and verbal communication skills
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-09-28
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-18
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Director |
| Department | Business operations |
| Experience | 15+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | day |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | Bachelor’s degree (required) |
| Fields of study | Engineering, Business Administration |
| Perks mentioned | Retirement plan, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Bombardier
Saved company profile
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Where heart meets mastery
Full company description
Bombardier is a global leader in aviation, focused on designing, manufacturing, and servicing the world's most exceptional business jets. Bombardier’s Challenger and Global aircraft families are renowned for their cutting-edge innovation, cabin design, performance, and reliability. Bombardier has a worldwide fleet of approximately 5,000 aircraft in service with a wide variety of multinational corporations, charter and fractional ownership providers, governments, and private individuals. Bombardier aircraft are also trusted around the world in government and military special-mission roles leveraging Bombardier Defense’s proven expertise. Headquartered in Greater Montréal, Québec, Bombardier operates aerostructure, assembly and completion facilities in Canada, the United States and Mexico. The company’s robust customer support network services the Learjet, Challenger and Global families of aircraft, and includes facilities in strategic locations in the United States and Canada, as well as in the United Kingdom, Germany, France, Switzerland, Italy, Austria, the UAE, Singapore, China and Australia. For corporate news and information, including Bombardier’s Environmental, Social and Governance report, as well as the company’s plans to cover all its flight operations with Sustainable Aviation Fuel (SAF) utilizing the Book and Claim system visit bombardier.com. Learn more about Bombardier’s industry-leading products and customer service network at businessaircraft.bombardier.com. Follow us on Twitter @Bombardier.
- LinkedIn followers
- 1,202,510
- People associated on LinkedIn
- 24,921
- Reported office locations
- 400 Côte-Vertu Ouest, Dorval, Québec H4S 1Y9, OO
- 800 boul. René-Lévesques Ouest, Montréal, Québec H3B 1Y8, CA
- 10 Kallang Ave, Singapore, Singapore 339510, SG
- 1 Learjet Way, Wichita, KS 67209, US
- Other recorded names
- Bombardier
- Specialties
- Transportation
- Engineering
- Aerospace
- Aviation
- and luxury
- Profile identifies a recruitment agency
- No
Bombardier is a global leader in aviation, focused on designing, manufacturing, and servicing the world's most exceptional business jets. Bombardier’s Challenger and Global aircraft families are renowned for their cutting-edge innovation, cabin design, performance, and reliability. Bombardier has a worldwide fleet of approximately 5,000 aircraft in service with a wide variety of multinational corporations, charter…
| Field | Value |
|---|---|
| Industry | Aviation and Aerospace Component Manufacturing |
| Company size | 10,001+ employees |
| Headquarters | Dorval, Québec |
| Organization type | Public Company |
| Specialties | TransportationEngineeringAerospaceAviationand luxury |
| Open jobs on Jobsy | 1,244 |
| View page |
When applicable, Bombardier promotes flexible and hybrid work policies.
Why join us?
At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
Bombardier’s Benefits Program
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
- Insurance plans (Dental, medical, life insurance, disability, and more)
- Competitive base salary
- Retirement savings plan
- Employee Assistance Program
- Tele Health Program
What are your contributions to the team?
• Authorize the release of aircraft-specific configuration profiles required to initiate pre-production and production activities in accordance with customer specifications.Lead the team responsible for managing customer requests across all aircraft platforms, from initial requirements intake through to the delivery of clear, competitive, and executable solutions.
• Serve as a strategic partner to Sales and customer-facing teams to understand commercial priorities, shape response strategies, and support business development opportunities.
• Orchestrate cross-functional assessments of technical feasibility, costs, schedules, risks, and implementation strategies to enable timely and informed decision-making.
• Ensure the profitability of customer requests by developing pricing, margin, and proposal recommendations in collaboration with Finance and Program teams, while maintaining alignment with company policies and business objectives.
• Align and mobilize key stakeholders, including Engineering, Manufacturing Engineering, Supply Chain, Finance, Product Planning, and Operations, to deliver integrated and achievable customer solutions.
• Establish and maintain a robust governance framework for request prioritization, approval, escalation, and tracking, with clear accountability, decision rights, and ownership.
• Define, monitor, and report on key performance indicators related to responsiveness, quality of deliverables, profitability, request volume, and conversion rates.
• Provide transparent communication to Sales organizations and senior leadership regarding request status, critical issues, required trade-offs, risks, and customer commitments.
• Lead continuous improvement and digital transformation initiatives to enhance the speed, traceability, standardization, and overall effectiveness of customer request management processes.
• Build and develop a high-performing and engaged team through clear objectives, talent development, succession planning, empowerment, and continuous enhancement of technical and commercial expertise.
• Foster a customer-centric culture focused on collaboration, accountability, innovation, inclusion, and operational excellence.
• Represent the Customer Request Management function in governance forums and executive reviews, providing recommendations on priorities, business opportunities, performance, and strategic direction.
How to thrive in this role?
You hold a university degree in Engineering, Business Administration, or a related field, or possess an equivalent combination of education and professional experience.
You are a self-starter with the ability to identify, develop, and execute projects with minimal supervision.
You are passionate about business aviation, customer experience, and continuously pushing the boundaries of innovation and performance.
You have more than 15 years of experience in the aerospace industry; experience in aerospace innovation is considered a strong asset.
You are a collaborative leader who can effectively build networks and gain support from a broad range of functions across the organization.
You demonstrate a proven ability to establish and maintain strategic relationships and partnerships.
You have a strong track record of identifying opportunities and driving business process improvements.
You possess a solid understanding of configuration management and change management principles and processes within a manufacturing environment.
You have excellent analytical, written, and verbal communication skills.
You are fully bilingual in English and French.
Now that you can see yourself in this role, apply and join the Bombardier Team!
Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
Job Director, Program Customer Management
Primary Location Administrative Centre (CA)
Organization Aerospace Canada
Shift Day job
Employee Status Regular
Requisition 15673 Director, Program Customer Management
Journal
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