Dispatch Officer

About the Role

As a Healthcare Dispatch Officer at the Halifax Infirmary, you serve as the critical communication hub for security operations within a major regional trauma center. In this role, you will manage incoming emergency and routine calls, prioritize security responses, dispatch personnel, and ensure clear communication between healthcare staff, security officers, and facility management.

This role exists to maintain a safe, secure, and well-coordinated environment for patients, healthcare workers, and visitors. If you are organized, calm under pressure, and looking for a meaningful career in public safety within a supportive organization, this position offers stability, professional growth, and competitive compensation.

What Success Looks Like

Day-to-Day Responsibilities

• Answer emergency and non-emergency calls promptly, evaluating requests to determine priority and urgency.

• Dispatch security officers and coordinate alarm responses following specific facility protocols.

• Monitor and accurately update alarm monitoring systems and incident management software.

• Use Microsoft Office tools (Word, Excel, Outlook) to log activities, draft reports, and maintain accurate records.

• Create and issue hospital identification cards for staff and authorized visitors.

• Communicate clearly and professionally with security guards, supervisors, medical staff, and emergency services.

Long-Term Success

• Consistently demonstrate sound judgment and composure during critical, high-stress incidents.

• Build strong, collaborative working relationships across hospital departments and security teams.

• Handle sensitive and confidential information with care and strict adherence to privacy standards.

• Maintain a high level of accuracy and speed when handling dispatch software and facility access controls.

Compensation and Benefits

Pay Rate: $20.50 per hour

We provide comprehensive support and options designed to fit your lifestyle, including:

• On-demand daily pay options (access your earned wages when you need them).

• Medical, dental, and life insurance benefits.

• Paid vacation and paid sick time.

• Company-paid Nova Scotia Security License renewal.

• Free uniforms, along with a dry cleaning and alteration allowance.

• Ongoing training and career advancement opportunities.

Position Requirements

Must-Have Qualifications

• High School Diploma or GED equivalent.

• Ability to obtain and maintain a valid Nova Scotia Security License (Paladin will cover the cost).

• Valid Intermediate First Aid and CPR Level C certification from a CSA-approved provider.

• Fluency in English (both written and spoken) with clear verbal communication skills.

• Proficiency in basic computer operation and Microsoft Office applications (Word, Excel, Outlook).

• Proven ability to stay calm, organized, and focused in fast-paced or demanding situations.

• Ability to work rotating 12-hour shifts, including days, nights, weekends, and holidays.

Nice-to-Have Qualifications

• Previous experience in dispatching, emergency communications, or call center environments.

• Prior experience working in security or healthcare facilities.

Schedule and Environment

This is a full-time position located on-site at the Halifax Infirmary in Halifax, NS. Security dispatch operates 24/7, 365 days a year. Candidates must be available to work a rotating shift schedule that includes 12-hour day and night shifts (such as 8:00 AM – 8:00 PM, 8:00 PM – 8:00 AM, or 12:00 PM – 8:00 AM).

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.