Posted 5 days ago
eCommerce Operations Analyst, Order and Vendor Support. [AQ-25906]
@ Aquent
Toronto, Ontario
Overview
Aquent is hiring an eCommerce Operations Analyst for a leading retail organization's order and vendor support team. The role manages the operational inbox, investigates order discrepancies and delayed shipments, and coordinates with vendors and internal teams. The posting states a contract position with a consistent work schedule.
Responsibilities:
- Manage operational inbox and vendor and store inquiries
- Investigate order discrepancies and delayed shipments
- Coordinate with vendors and internal stakeholders
- Review reports, dashboards and tracking systems
- Maintain detailed records and case notes
Requirements summary:
- 1-3 years in a fast-paced operations or fulfillment environment
- Strong written communication skills
- Proficiency in Excel and operational tracking systems
- Strong attention to detail and organization
- Ability to manage multiple cases concurrently
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-07
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Business operations |
| Experience | 1+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Aquent
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We help guide businesses toward the talent, technology, and services they need to create a better future of work.
Full company description
Aquent is the leading global work solutions company helping guide businesses toward the talent, technology, and services they need to excel. From specialty recruiting and talent experience to creative strategy and project management, we’re making the future of work better for everyone. Our brands include Aquent Talent, Aquent Studios, Aquent RoboHead, Aquent Scout, Aquent Sustainability, Aquent Employer of Record, and Aquent Gymnasium. Based in the U.S. with locations in Australia, Canada, France, Germany, Japan, Netherlands, and the U.K., we are positioned to deliver the solutions you need to unlock your global potential. Learn more at aquent.com.
- LinkedIn followers
- 920,250
- People associated on LinkedIn
- 3,914
- Reported office locations
- 501 Boylston St, Third Floor, Boston, MA 02116, US
- 10F, Benetton Shinsaibashi Bldg., 4-2-11 Minami-semba, Chuo-ku, Osaka, 542-0081, JP
- Suite 11.02, Level 11, 1 Castlereagh Street, Sydney, NSW 2000, AU
- 149 5th Ave, New York, NY 10010, US
- 527 S Marquette Ave, Minneapolis, MN 55402, US
- 1109 N 36th St, Seattle, WA 98103, US
- 6310 Greenwich Dr, San Diego, CA 92122, US
- 550 Kearny St, San Francisco, CA 94108, US
- 5401 S Kirkman Rd, Orlando, FL 32819, US
- 5670 Wilshire Blvd, Los Angeles, CA 90036, US
- 823 Congress Ave, Austin, TX 78701, US
- 77 Bloor St W, Toronto, ON M5S 1M2, CA
- 817 Peachtree St NE, Atlanta, GA 30308, US
- 14643 Dallas Pkwy, Dallas, TX 75254, US
- 1455 West Loop S, Houston, TX 77027, US
- 7231 Forest Ave, Richmond, VA 23226, US
- 11611 N Meridian St, Carmel, IN 46032, US
- 1025 Connecticut Ave NW, Washington, DC 20036, US
- 100 S Murphy Ave, Sunnyvale, CA 94086, US
- Level 13, 460 Bourke Street, Melbourne, VIC 3000, AU
- Tokyo, JP
- London, GB
- Berlin, DE
- Amsterdam, NL
- Paris, FR
- Other recorded names
- Aquent LLC
- Aquent HR International
- Aquent
- Specialties
- Employer of Record Services
- Digital Marketing
- Graphic Design
- Freelance Recruitment
- Extended Workforce Services
- Marketing Talent
- Creative Talent
- Marketing Staffing
- Creative Staffing
- Web Development
- Staffing
- Web Development Staffing
- UX Staffing
- Professional Development
- Content Marketing
- Creative Studio
- UI Staffing
- UI
- UX
- Web Development Staffing
- and Project Management Cloud Solution
- Profile identifies a recruitment agency
- Yes
Aquent is the leading global work solutions company helping guide businesses toward the talent, technology, and services they need to excel. From specialty recruiting and talent experience to creative strategy and project management, we’re making the future of work better for everyone. Our brands include Aquent Talent, Aquent Studios, Aquent RoboHead, Aquent Scout, Aquent Sustainability, Aquent Employer of Record…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 10,001+ employees |
| Headquarters | Boston, MA |
| Organization type | Privately Held |
| Specialties | Employer of Record ServicesDigital MarketingGraphic DesignFreelance RecruitmentExtended Workforce ServicesMarketing TalentCreative TalentMarketing StaffingCreative StaffingWeb Development |
| Open jobs on Jobsy | 8 |
| View page |
About The Partner
Our client is a premier retail organization recognized for its innovative approach to commerce and its commitment to operational excellence. With a rapidly expanding eCommerce footprint, they connect millions of customers with essential goods and services. By joining this team through Aquent, you will contribute to a supportive, forward-thinking environment that values continuous improvement and operational success.
The Opportunity
In this key operational role, you will be the engine behind successful order fulfillment and vendor collaboration. You will dive into daily challenges, investigate order discrepancies, and work cross-functionally to resolve issues before they impact the customer. This is an exceptional opportunity for an early-career professional to gain invaluable, hands-on experience in a fast-paced retail environment and build a strong foundation in supply chain and eCommerce operations.
Key Responsibilities
- Efficiently manage a busy operational inbox, serving as the primary point of contact for vendor inquiries, store questions, order issues, and customer service escalations.
- Conduct thorough investigations into order discrepancies, delayed shipments, cancellations, missing information, and inventory challenges to identify root causes.
- Coordinate actively with external vendors and internal stakeholders to gather information, facilitate swift issue resolution, and provide timely updates.
- Proactively review daily reports, dashboards, and tracking systems to pinpoint outstanding orders and operational exceptions.
- Maintain meticulous records, detailed case notes, and organized tracking systems to ensure data integrity and traceability.
- Execute established processes for resolving routine operational issues and adeptly escalate complex situations when required.
- Identify and document recurring operational issues, sharing insights to drive continuous process improvements.
- 1–3 years of experience in a fast-paced environment such as eCommerce operations, order management, vendor support, fulfillment, supply chain, or customer support operations (relevant internship or co-op experience is highly valued).
- Demonstrated ability to manage multiple requests, cases, orders, or operational tasks concurrently while consistently meeting deadlines.
- Exceptional written communication skills and the confidence to interact professionally with both internal teams and external partners.
- Proven practical problem-solving abilities, including the capacity to investigate complex issues thoroughly and drive them to resolution.
- Proficiency in using Excel, spreadsheets, reports, or other operational tracking systems to manage and analyze data.
- Strong commitment to attention to detail, excellent organizational skills, and the capability to manage routine, high-volume workloads with precision.
- A collaborative, dependable approach and an eagerness to learn new systems and adapt to evolving processes.
- Experience with dropshipping models, online marketplaces, or vendor fulfillment operations.
- Familiarity with key supply chain documents and processes such as purchase orders, shipment tracking, advance shipping notices (ASNs), or inventory updates.
- Experience utilizing DSCO or similar order and vendor management platforms.
- Exposure to Power BI or other operational dashboards for data visualization and analysis.
- Previous experience working within a large retail or multi-brand organizational structure.
- Build Valuable Expertise: Develop critical skills in online order fulfillment, vendor operations management, and cross-functional problem-solving within a leading retail environment.
- Join a Supportive Community: Benefit from established training resources, collaborate with experienced colleagues, and thrive within structured processes designed for success.
- Achieve Work-Life Harmony: Be part of a team that prioritizes a consistent work schedule and sustainable working practices, fostering a healthy professional life.
- Comprehensive Contract Benefits: As an eligible contractor through Aquent, you will have access to valuable healthcare options, retirement benefits, and paid time off.
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