Event & Guest Services Coordinator | Full-Time | Ovintiv Events Centre

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Event & Guest Services Coordinator will act as a liaison between the venue, its staff, contractors, and clients to ensure details required for the successful preparation, execution, and reporting for assigned space rentals are managed in compliance with the terms of the contract, guidelines, and policies. The Event & Guest Services Coordinator will support the recruitment, training, and coordination of event staff in collaboration with the Director of Events. The Event & Guest Services Coordinator will support in-venue community recreation booking and communications with the City of Dawson Creek, user groups, and Venue Staff. Additionally, the Event & Guest Services Coordinator will assist the Director of Events with Live Event planning and execution and administrative tasks. The Event & Guest Services Coordinator is accountable for providing a safe and enjoyable environment for clients, guests, and staff.

This role pays an hourly rate of $24.00 - $26.44 CAD.

Benefits for Full-Time roles: Health, Dental, and Vision insurance; Pension Matching; and Paid Time Off (Vacation days, Sick days, and Statutory holidays).

This position will remain open until December 31, 2026.

About the Venue

The Ovintiv Events Centre operated by Oak View Group, is the premier event facility providing a wide range of sports and entertainment opportunities for the Alberta and British Columbia Peace Region.

Responsibilities

• Work with building clients and represent the facility to potential facility users
• Respond to inquiries regarding facility use and send out food and beverage materials
• Assist facility users in finalizing booking arrangements contracts as well as collection of deposits and prepare billing settlements
• Demonstrate good customer service and communication skills to deal effectively and courteously with staff and the general public
• Prepare event license agreements, addenda, and related correspondence.
• Review documents for completeness and accuracy
• Assist in following up with facility users regarding deposits, insurance, and other related license agreement requirements for assigned events
• Create and maintain event files; distribute and reconcile event folders and respective checklists for the department
• Assist the Director of Events as requested with live event planning and execution—including but not limited to creating floor plans, room sets, wayfinding, and/or digital signage, etc.
• Coordinate and execute the recruiting and training of event staff
• Enter schedules and payroll hours in the payroll system biweekly
• Respond to all customer inquiries within 24 hours
• Act as the liaison for the City of Dawson Creek regarding the Walking Track, community recreation bookings, and community ice bookings/scheduling when ice is in the venue
• Communicate with user groups and venue staff regarding community recreation bookings, walking track schedules, and needs for each group
• Address customer complaints and appropriately deal with critical feedback
• Use historical venue data, post-event surveys, and research to enhance the guest experience for guests and clients
• Complete all duties with a customer service focus through teamwork & dedication to OVG’s principles
• Work seamlessly with all in-house departments to ensure consistency, accuracy, and optimal financial opportunities are met throughout the setup, the duration of, and the tear-down of all events
• Assist in maintaining a safe, clean, and positive environment for all staff. Report any injuries and safety hazards to the OHS Committee
• Provide accurate facility information and superior customer service to clients, guests, and staff
• Perform other duties and responsibilities as assigned

Qualifications

• 1-2 years of experience in a convention centre, sports facility, recreation centre, performing arts facility, or other multi-purpose public assembly facility
• Post-secondary education in a related field is considered an asset
• Must be self-motivated with excellent interpersonal and communications skills
• Demonstrates the ability to function in a fast-paced high-pressure environment
• Ability to work independently and as part of a team
• Strong verbal and written communication skills required
• Detail-oriented and organized working style with effective time management skills
• Ability and willingness to work a flexible schedule, if requested, including nights, weekends, and holidays
• Demonstrated proficiency in Microsoft Office applications, including word processing, spreadsheets, and PowerPoint
• Experience in AutoCAD is a plus
• Possess or willingness to obtain all training certificates and first aid permits as requested/needed, including Serving-It-Right
• Must express a willingness to learn and adapt to a changing work environment
• Ability to handle multiple tasks at one time and meet deadlines

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.