Events Supervisor

Sparkling Hill Resort & Spa is seeking a professional, motivated and organized Events Supervisor to join the Group Sales & Events team!

The Events Supervisor plays a key role in supporting the successful execution of group events, conferences, and in-house functions at Sparkling Hill Resort. This position is responsible for both pre-event preparation and on-the-day operational delivery, ensuring a seamless guest experience through strong attention to detail, clear communication, and operational awareness.

The role requires a highly organized, proactive, and detail-oriented individual who understands hotel operations and can confidently manage multiple priorities in a fast-paced environment. This position works closely with the Group Sales & Events team to ensure all events are executed accurately and in alignment with resort standards.

Responsibilities

• Oversee full event execution from setup through to breakdown, ensuring all functions are delivered to Sparkling Hill standards
• Serve as the on-site point of contact for all food and beverage service during events, in coordination with the Group Sales & Events team
• Ensure accurate execution of all Banquet Event Orders (BEOs), including dietary requirements, timelines, and operational instructions
• Ensure all dietary requirements are correctly communicated, recorded, and executed with kitchen and service teams
• Maintain awareness of buffet setups, menu execution, signage, and presentation standards
• Oversee cleanliness, hygiene, and presentation of all event spaces before, during, and after functions
• Ensure all event spaces, equipment, and storage areas are fully set, clean, and operational prior to guest arrival
• Coordinate with maintenance and support teams to resolve any deficiencies prior to event start
• Ensure Maestro menu descriptions, POS buttons, signage, and ordering systems are accurate and up to date
• Check buffet tables, coffee breaks, and receptions for accuracy, presentation, and consistency with BEOs
• Ensure all menus, signage, and POS materials reflect correct pricing and offerings
• Assist culinary and service teams with guest order coordination and service flow during events
• Assist with accurate end-of-event billing, including consumption tracking, staff hours, gratuity allocation, and reconciliation in Silverware or other systems
• Record and communicate staff hours worked and support labour tracking and forecasting needs
• Handle cash transactions, credit card processing, and room posting in accordance with resort policies
• Support accurate billing reconciliation of group folios and post-event financial reporting
• Assist with staff scheduling and labour forecasting based on event volumes and operational needs
• Track and report staff hours accurately for payroll and billing purposes
• Support supervision and training of banquet staff in alignment with Sparkling Hill brand standards
• Monitor banquet inventory levels and ensure timely ordering of supplies
• Maintain inventory records for banquet-specific items including glassware, cutlery, plates, linens, and small wares
• Ensure all required stock is available and prepared prior to events
• Anticipate operational needs and communicate requirements to ensure smooth event execution
• Attend and actively participate in BEO meetings, group resume meetings, and sales & operations briefings
• Ensure accurate communication of all event details across departments
• Identify and escalate discrepancies, risks, or operational concerns to the Group Sales & Events Manager
• Track timelines, deadlines, and logistical requirements to ensure events remain on schedule
• Act as the primary on-site contact for group clients when required
• Handle guest complaints professionally and escalate feedback appropriately for follow-up
• Collect and document post-event feedback to support continuous improvement
• Support execution of in-house events such as Oktoberfest Market, Christmas Market, New Year’s Eve, and other resort activations
• Assist with internal functions including onboarding events, staff meetings, and resort-wide programming
• During non-event periods, assist with general administrative duties and preparation of upcoming events
• Produce all pre-event materials including signage, menus, drink tickets, room drops, and related collateral
• Ensure all materials are accurate, complete, and delivered in advance to support seamless execution
• Maintain strong pre-event organization to ensure the team is fully prepared prior to group arrivals
• Print, organize, and prepare all documents required for weekly BEO and group resume meetings
• Maintain accurate and organized event documentation for operational use
• Support reporting of event execution outcomes and operational performance
• Maintain compliance with all resort policies, health & safety standards, and service procedures
• Report maintenance issues, safety hazards, or equipment concerns immediately
• Attend all scheduled meetings and contribute ideas for operational improvement
• Provide general administrative support to the Group Sales & Events Manager as required
• Perform other duties as assigned

Qualifications

• Experience in hotel operations, group sales, or a customer-focused hospitality environment, with exposure to high-volume inquiry management preferred
• Strong operational awareness of hotel or resort environments, with the ability to understand and apply practical constraints when developing client proposals and managing expectations
• Excellent communication skills, with a professional, polished, and client-focused approach
• High level of attention to detail
• Proven ability to manage multiple priorities, deadlines, and high volumes of inquiries in a fast-paced environment
• Strong organizational skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and standard administrative practices
• Proactive, detail-oriented, and solutions-focused mindset with the ability to take initiative and anticipate needs
• Friendly, professional, and service-driven attitude with a strong commitment to supporting both clients and internal teams

Job Types: Full-time, Permanent

Perks & Benefits:

• Gratuities from working events
• Flexible schedule
• Discounted food and spa treatments
• Gift Shop discount
• Deeply discounted room rates available to team members
• Company events
• Monthly employee incentives
• Extended health benefits (dental care, vision care etc.) after 6 months for full-time employees (at least 30 hours weekly)
• Training and development opportunities

Ability to commute/relocate:

• Vernon, BC: reliably commute or plan to relocate before starting work (required)
• Staff Housing is potentially available in shared rooms for full-time employees working 40 hours per week. Please inquire during your interview if interested.

Work Location: In person

Qualified candidates may submit their applications online, incl. a detailed resume, to Ms. Jamieson Davidson, Group Sales & Events Manager. Only candidates selected for an interview will be contacted.