Executive Housekeeping Manager - Housekeeping - RPGCA

Our philosophy is “to be great you need to have great people”.Accordingly, we are always searching for “great people”. If you thrive in a dynamic, entrepreneurial workplace we would be very interested in hearing from you.

Position Overview

The Housekeeping Manager is responsible for overseeing and ensuring exceptional cleanliness and orderliness in guest rooms and public areas of the hotel. This is a hands-on leadership role that involves actively participating in daily operations while managing the housekeeping team, coordinating activities, and ensuring that guest requests are addressed with promptness and courtesy. The Housekeeping Manager is expected to lead by example, working alongside their team to maintain the highest standards of cleanliness and guest satisfaction.

Duties & Responsibilities:

• You follow company policies and standards such as sanitizing high touch areas and any other requirements for the processes as outlined in your standards;
• Ensuring stay over rooms are cleaned at a convenient time for our guests;
• Inspecting and ensuring check-out rooms are cleaned in time for the day’s arrivals;
• Ensuring all public areas are organized and clean;
• Ensuring laundry is completed to meet the hotel’s daily needs;
• Procuring supplies and materials efficiently;
• Communicating with other departments to ensure any special requests are met in a timely fashion;
• Take on additional administrative tasks as set forth by your leaders;
• Maintain a calm and welcoming demeanor while multitasking to handle guest interactions at the same time as your daily tasks;
• Listen respectfully when guests have complaints. Empathize and work with the guest in an efficient manner to come to a resolution or loop in a manager if necessary to ensure the guest has a satisfactory resolution to their complaint;
• Follow all company and brand standards
• Opening the day, including assigning tasks to the Housekeeping team and ensuring any special guest requests are met;
• Creating the housekeeping schedule and adjusting it based on the hotel’s operational needs;
• Approving hours for the Housekeeping team and ensuring team members are allocated to the correct positions;
• Monitoring our internal platform, Insight Intouch, to ensure cleanliness standards are consistently met;
• Monitoring our external guest satisfaction platform to ensure guests are receiving the expected level of service;
• Inspecting and ensuring check-out rooms are cleaned in time for the day’s arrivals;
• Performing detailed inspections to identify opportunities for improving guest satisfaction;
• Filling out departmental files to effectively monitor Housekeeping performance and standards;
• Recruiting and training new staff based on the operational needs of the hotel;
• Ensuring all necessary supplies for guests and operations are purchased in a timely manner, and that procurement information is kept up to date on our platform

Skills & Experience:

• Minimum of 2 year experience in a supervisory or managerial role in a hotel in the Housekeeping Department.
• Minimum of 3 years experience in housekeeping/cleaner.
• Strong leadership and team management abilities
• Experience using Windows based software such as MS Excel.
• Flexibility to work a variety of shifts. / Availability to work weekends, holidays, and flexible shifts
• The understanding that SERVICE and CLEANLINESS are the keys to any successful hotel.
• Budgeting and inventory control knowledge
• Familiarity with cleaning products, chemicals, and procedures
• Some knowledge in Property Management Systems (PMS) like Opera, or similar
• Staff scheduling and training capabilities
• Attention to detail and a commitment to cleanliness and guest satisfaction
• Preferable knowledge of health, safety, and hygiene standards
• Good communication (verbal and written)
• Ability to work under pressure and handle complaints diplomatically
• Organizational and time management skills
• Adaptability to changes in occupancy and staffing needs
• Must be legally authorized to work in the country

Benefits:

• Company events
• Dental care
• F&B Discounts
• Employee & Family Discounts
• Extended health care
• Life insurance
• On-site parking

Please note that only applicants selected for further consideration will be contacted.

Thank you for your interest in our company, we hope you apply today!