External Relations Advisor

Job Description

Position summary:

This role contributes to the advancement of SRC's External Relations function by managing day-to-day internal communications channels and developing compelling written content that supports organizational priorities, strengthens employee engagement and enhances SRC's reputation.

The External Relations Advisor works collaborativelypartners with business units, leaders and internal stakeholders to understand communications needs and develop deliver timely, accurate and engaging employee communications. The role also researches, writes and edits high-quality content for internal and external audiences, translating complex scientific, technical and corporate information into clear, accessible and engaging communications.

Reporting to the Director of External Relations, this role applies sound communications practices, creativity and a client-focused approach to deliver consistent, high-quality communications that reflect SRC's brand, values and organizational objectives.

Responsibilities:

Internal Communications

• Manage SRC's day-to-day internal communications channels, including the employee intranet, newsletters, digital signage, employee emails and other internal platforms, ensuring information is accurate, timely, relevant and engaging.
• Plan, develop, coordinate and distribute internal communications content that keeps employees informed about organizational news, initiatives, achievements, events and activities.
• Work collaborativelyPartner with business units and the internal communications committee to identify communications needs and recommend appropriate messaging, channels and approaches.
• Maintain internal communications content calendars and coordinate the scheduling, publication and distribution of communications across appropriate channels.
• Develop and edit employee announcements, internal articles, newsletters, event promotions and other communications materials, ensuring consistency in tone, messaging and brand standards.
• Identify and develop opportunities to showcase SRC's people, projects and accomplishments through engaging employee stories, recognition initiatives and internal communications content.
• Support the communications requirements ofPlan and deliver communications activities for internal events, employee programs and organizational initiatives, including promotional materials, messaging and post-event communications.
• Monitor the effectiveness of internal communications channels throughperformance using available metrics and employee feedback, and provide recommendations identifying opportunities to improve content, reach and engagement.
• Maintain and enhance internal communications platforms and content, identifying and implementingrecommending improvements to usability, accessibility and the employee experience.

Content Development

• Research, write, edit and produce compelling content for a variety of internal and external communications channels, ensuring alignment with SRC's brand, voice and organizational priorities.
• Translate complex scientific, technical and corporate information into clear, accessible and engaging content tailored to diverse audiences.
• Collaborate with subject matter experts, business units and External Relations team members to identify and develop stories that showcase SRC's expertise, innovation, employees, projects and impact.
• Plan and dDevelop written content for corporate publications, website articles, employee and client profiles, success stories, newsletters, presentations, promotional materials and other communications products.
• Support content developmentDevelop content and messaging for corporate initiatives, marketing campaigns, stakeholder communications and strategic projects.
• Review, edit and proofread communications materials to ensure accuracy, clarity, consistency and adherence to SRC's editorial, brand and accessibility standards.
• Collaborate with External Relations team members to adapt and repurpose written content for different channels and audiences, maximizing its reach and effectiveness.
• Maintain organized content resources and contribute to content planning to support timely, coordinated communications across the organization.

Core Competencies:

• Exceptional written and verbal communication skills, with strong editing and storytelling abilities, sound editorial judgment and the ability to translate complex technical information into clear, compelling content for diverse audiences.
• Knowledge of internal communications principles, content development and effective employee communications practices.
• Strong project management and organizational skills, with the ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment.
• Customer-focused approach with demonstrated ability to build collaborative relationships and work effectively with internal stakeholders.
• Demonstrated ability to leverage AI-enabled technologies and digital communications tools to improve content development and communications effectiveness.
• Strong attention to accuracy, consistency, accessibility and quality across communications materials.
• Ability to interpret communications performance data and identify opportunities for continuous improvement.

Education And Experience:

• Diploma or bachelor's degree in Communications, Public Relations, Journalism or a related field.
• Three to five years of experience in communications, preferably with demonstrated experience in internal communications, corporate communications and content development.
• Demonstrated experience researching, writing and editing a variety of communications materials, including articles, employee communications and corporate stories.
• Experience managing internal communications channels and content calendars.
• Experience working with intranet platforms is an asset.
• Experience developing communications materials for technical or scientific audiences, or working in science, technology, innovation or government environments, is an asset.