Facilities Lead - Regular Full-Time

The BC Nurses’ Union (BCNU) is a strong, dynamic voice for nurses and nursing in British Columbia, representing more than 50,000 members. BCNU provides collective agreement negotiation and support to its members, as well as professional and advocacy services in the field of research, clinical practice, leadership and education. As the voice of the nursing profession in the province, we advocate for nurses and patients to ensure safe, quality, public health care for all.

Position Overview

The Facilities Lead supports the efficient functioning of BCNU’s Facilities, Library, and Administrative operations. Reporting to the Facilities Manager, this role is integral to ensuring that services, staff, and systems operate smoothly and effectively. The Facilities Lead works closely with the Manager to lead, supervise and support a multidisciplinary team and is accountable for strategic planning, operational oversight, and service excellence. The Lead also provides back up to the Manager when necessary.

Key Responsibilities

Facilities Maintenance and Security

• Operations management: Assists in oversight of daily operations, including janitorial and hygiene services, landscaping, snow removal, waste disposal, roof anchor protection, irrigation and water management, HVAC systems, and electrical, fire and backflow inspections. Selects and supervises contractors, evaluates and awards service contracts, and ensures compliance with building codes and safety regulations.
• Maintenance and repairs: Plans, prioritizes and oversees the maintenance and repair of building systems, common areas, BCNU properties, and satellite offices. This can include minor repairs for plumbing and cleaning vacated suites as well as managing larger projects.
• Safety and security: Has accountability regarding the physical safety of the office building, including emergency preparedness and response, access control and security schedule systems, and property safety records. Assists with the design, development and facilitation of staff training on building systems, safety and security.

• Support and troubleshooting: Monitors the support ticketing system, serves as an escalation point for resolving building issues in a timely manner, and liaises with staff, members and external bodies as needed.
• After-hours response: Shares responsibility for after-hours emergency calls and makes operational decisions in the Manager’s absence.

Library Administration

• Contributes to the development of policies and procedures related to library and records management systems, and electronic communication tools.
• Supports the preparation and monitoring of the annual library budget.

Administrative Management

• Leads the library, reception, mail room, print room and administrative float staff. Provides guidance, supports skill development, conducts onboarding, and fosters a positive and productive work environment.
• Manages workload requests for administrative float staff and liaises with other departments within the organization as required.
• Supports the Manager in assigning work, setting service standards, and evaluating, coaching and training staff.
• Reports to the Manager and consults with Human Resources on issues pertaining to performance and staffing. Escalates any problems and imposes discipline, as needed. May represent management in grievances involving department staff.
• Assesses departmental workloads and timelines and reallocates staff and resources to meet service standards. Reviews staff time off requests and may authorize overtime based on operational requirements.
• Assists in the development of job descriptions and completion of probation reviews for staff under their supervision, and participates in hiring panels for these positions.

• Contributes to strategic and operational planning for Facilities, Library and Administration, and recommends changes to organizational structure, staffing levels and service delivery.
• Provides back-up leadership and decision-making authority across administrative areas.

Other Duties

• Performs other related duties as assigned by the Facilities Manager.

Candidate Qualifications

An equivalent combination of education and related experience may be considered.

Education and Professional Certifications

• Diploma or bachelor’s degree in operations or facilities management. Certified Facility Manager (CFM) or Facilities Management Administrator (FMA) designation is preferred.

Experience and Knowledge

• 3–5 years of experience in a role involving staff supervision and/or facilities or property management.
• Knowledge of building maintenance, facility scheduling, and security systems.
• Familiarity with document retention and records management protocols.
• Experience supporting a unionized workplace is considered an asset.
• Experience with database systems preferred.

Key Competencies

• Functional/Technical Skills: Has the functional and technical knowledge required of their position to do the job at a high level of accomplishment, including skills in all competency areas identified as necessary for the staff within their area of responsibility
• Member Focus: Building strong member relationships and delivering member-centric solutions
• Values Diversity, Equity, Inclusion and Cultural Safety: Recognizing the value that different perspectives and cultures bring to an organization. Demonstrates a commitment to anti-racism, Indigenous reconciliation, accessibility, and addressing bias, discrimination, and systemic barriers.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Continuous Learning: Actively learning through experimentation when tackling new problems, using both successes and setbacks as learning opportunities
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Financial Stewardship: Applying an understanding of financial resources, priorities, and impacts to support responsible, transparent, and mission-driven decision-making
• Plans & Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals
• Builds Networks: Effectively building formal and informal relationship networks inside and outside the organization
• Ensures Accountability: Holding self and others accountable to meet commitments

Note: This job description is intended to convey information essential to understanding the scope of the Facilities Lead position. It is not intended to be an exhaustive list of skills, duties, or responsibilities associated with the role.

Why work at BCNU?

BCNU speaks up and speaks out for safe, quality, public health care. We pride ourselves in providing protection, representation, and services to all members and in supporting our employees. Our organizational values are rooted in respect, integrity, and collaboration, guiding us in building a workplace culture where everyone feels they can bring their authentic selves to work. We recognize and prioritize cultural and psychological health and safety. As part of our dedication to equity and justice, we honour the Truth and Reconciliation Commission's calls to action and are actively engaged in advancing Indigenous-focused initiatives.

We offer an inclusive workplace with a comprehensive range of benefits and resources to promote well-being, career growth and work-life balance. This includes but is not limited to:

• Competitive compensation and extended health and dental benefits package
• Municipal Pension Plan
• 4 weeks vacation entitlement to start
• Education and professional development opportunities

If you are seeking an opportunity to join a passionate and committed team, we’d like to hear from you!

Please also reach out to us at [email protected] to let us know of any accessibility needs you may have or accommodations you may require through our application and selection process.