Facility Manager Vaughan

Manager of Vaughan

A Bit About Us

Core Values: Safety, Integrity, Fun, Community, and Growth

Splash N’ Learn is a women founded swim school created by passionate leaders who have individually built trusted and thriving swim programs. Together, they’ve launched a new and collaborative venture built on partnership, purpose, and the belief that we are stronger together.

Our mission is simple: Be a place where kids can splash, learn, and grow in a safe, nurturing, and empowering environment.

The Opportunity

In this role you will be working closely with our aquatic and customer service teams, contractors, and clients to create a safe and engaging experience for all.

This is a hands-on leadership position that blends both management and supervisory responsibilities. You will not only lead operations from the deck but also be actively involved in the pool, supporting programs and coaching staff in real time. You’ll be at the forefront of overseeing swim programs, mentoring staff, facility maintenance, ensuring client and staff satisfaction, smooth daily operations, and promoting our services in the community.

This role combines management, sales, and customer service responsibilities to help us make a splash in the world.

Who You Are

You’re a natural leader who thrives in fast-paced environments and is excited to contribute to a growing organization. You value teamwork, communication, and take pride in creating a safe, supportive space for both clients and staff. You are passionate, enjoy problem solving, being proactive, and staying organized. If this sounds like you, you’ll fit right in at Splash N’ Learn!

Responsibilities

• Financial and Administrative:

• Accurately enter payroll hours into our pay system and update as shift times change

• Monitor the facility’s budget and payroll activity

• Evaluate staffing levels and shift capacity, making shift cuts and staffing adjustments as needed to adhere to budget and facility needs

• Manage the scheduling of classes, instructors, and supervisors to ensure proper coverage

• Maintain accurate records of class enrollments, attendance, and progress

• Lead preparation and execution of team events, special programs, and training

• Ensure staff qualifications are up-to-date and current

• Help monitor session stats like retention, fill rates, and customer satisfaction

• Track, monitor, order, and replenish inventory levels of all necessary supplies (pool, safety, cleaning, office)

• Prepare reports for management on operational performance, safety incidents, and program outcomes

• Customer Engagement:

• Be present and approachable on deck and support customer service needs

• Foster positive relationships with swimmers and parents to create a welcoming and supportive atmosphere

• Promptly and professionally address inquiries, feedback, concerns, and complaints

• Help families feel confident about their swim journey through facility tours, assessments, program recommendations, registrations, swim levels

• Monitor feedback and reviews to continuously improve the experience

• Program and Session Management:

• Quality control throughout the lessons and ensure that the Splash N’ Learn program is being taught and adhered to, as well as the high level of instruction is maintained

• Build and update facility schedules to maximize pool time and class availability

• Assign instructors to classes, support smooth deck setup/takedown, and ensure session readiness

• Supervise and support swimming lessons to ensure quality and consistency of instructors and programs

• Review lesson plans and swimmer progress evaluations on an ongoing basis

• Ensure accurate and timely completion of student skill trees

• Support teaching and instructional leadership on deck or in-water, including leading or assisting with class demos, daytime teaching, and specific enrollment parameters

• Organize and deliver regular training sessions for staff members to enhance their skills, knowledge and certifications

• Manage all staff schedules and proactively solve any scheduling challenges

• Manage adherence to Lifesaving Society standards in leadership course, and schedule all leadership courses

• Safety & Risk Management:

• Ensure the safety of all facility users by enforcing established safety protocols, emergency procedures, and lifeguarding standards

• Conduct regular safety drills, inspections, and audits to maintain compliance with safety regulations

• Keep the daily log complete and accurate

• Set up and remove bins, lane ropes, and equipment, checking for safety and proper repair of lifesaving equipment during each shift

• Report malfunctioning equipment immediately and remove unsafe items from use

• Team Leadership and Management:

• Lead, mentor, and train a team of Aquatic Supervisors, Head Instructors, Instructors, SCT, and trainees

• Foster a positive, respectful, and supportive team culture by being the go-to person, offering guidance, mentorship, and ongoing training

• Create space for feedback and growth by conducting and tracking ongoing performance evaluations and performance improvement plans

• Recognize and celebrate achievements and milestones with the team to boost morale and motivation

• Anticipate hiring needs and support recruitment, onboarding, and training of staff

• Ensure smooth team processes like payroll submissions, onboarding, and offboarding

• Communicate openly and regularly with the team through staff meetings and sharing updates

• Facility Operations:

• Keep the facility clean, safe, and functional from pool equipment and maintenance to overall facility decorations

• Ensure safety protocols meet pool/health regulations and equipment is stocked, maintained, and up to standard

• Oversee daily maintenance tasks, safety equipment checks, and facility inspections and coordinate with external vendors for repairs, pest control, and mechanical needs

• Carry out pool vacuuming, backwashing, and fouling clean-up as required

• Conduct pool chemistry tests and maintain proper chemical balance

• Ensure proper record keeping of all logbooks, cleaning checklists, and supply orders

• Be accountable for managing emergencies by ensuring the emergency response plan is aligned with industry best practices, conducting safety checks and drills, and staying up to date on certifications, regulations, and best practices in aquatic safety

Qualifications

• Holds current certifications in National Lifeguard, Standard First Aid, Certified Pool Operator, and Water Safety Instruction

• Current Splash N’ Learn Instructor certification

• Prior experience in aquatic instruction, with a minimum of 5 years as an instructor or supervisor

• Strong leadership skills and the ability to motivate and guide a team

• Evenings and weekends availability required

• Excellent communication and interpersonal skills

• Detail oriented with excellent time management

• Friendly, approachable, and confident working in a family-centered environment

• Acceptable police check for vulnerable sector

• Knowledge of pool operations and safety procedures

The Skill Set

• Proficient with MS Office, including Word and Excel

• Adapt to system/process changes and challenges

• Excellent oral and written communication skills

• Communication: Communicates in a thorough, clear and timely manner to support information sharing.

• Concern for Health and Safety: Acknowledges and understands how to manage and educate others of risk and harm reduction.

• Creativity and Innovation: Develops new ways or adapts existing ideas to help achieve desired result

• Relationship Building and Collaboration: Builds positive interactions, both internally and externally, to build enthusiasm and appreciation to achieve work related goals.

• In addition to the above competencies the associated core competencies are required: commitment to organization vision and values, diversity, integrity, teamwork

What the Recruitment Process Looks Like

• A phone screen with HR who will discuss your interest in SNL and how your background aligns with this role

• An in person interview with the Launch Operations Manager and HR will allow you to expand on your experience and ask further questions about the role and team

• You’ll be invited to an in person wet and dry interview to meet the Leadership team and show off your skills in the pool

• A final follow up wet interview with the Leadership team to assess how you apply feedback and to answer any remaining questions you may have.