Facility Operator

About Vivo for Healthier Generations

Vivo for Healthier Generations is a Calgary-based registered charity dedicated to inspiring a wholistic mindset for healthy living. We believe healthier generations are inspired by creating opportunities for people of all ages, abilities, and backgrounds to move, connect, learn, and

thrive.

More than a recreation centre, Vivo is a community hub where wellness, belonging, and innovation come together. Through accessible recreation, education, community partnerships, and research and innovation, we work to remove barriers, strengthen connections, and create lasting impact for individuals, families, and communities. Guided by our values of Growth Mindset, Respect, and Well-being, Vivo is committed to creating welcoming experiences where everyone has the opportunity to reach their full potential and contribute to healthier generations.

Role:

The role of Facility Operator will build and maintain all aspects of what keeps Vivo operating seamlessly across the facility and community and create inspiring and innovative spaces that bring Vivo’s mission to life. You will have a strong technical and mechanical background to troubleshoot a variety of operational tasks and champion continuous improvement to ensure internal processes and procedures help achieve Vivo’s business goals.

Hours: Full-time – 40 Hours per week

Part-time – Up to 32 hours per week

Reports to: Facilities & Environment Manager

Facility Maintenance & Operations

• Proactively carry out daily, weekly, and monthly preventative maintenance tasks in accordance with equipment manuals to ensure asset longevity and minimize downtime.

• Complete scheduled filter changes and routine maintenance following asset management protocols to optimize operational efficiency.

• Assess and investigate mechanical system issues, coordinating with the appropriate contractors to ensure timely resolution and service continuity.

• Conduct maintenance and servicing of arena equipment (including ice surfaces), aquatic systems, facility infrastructure, and outdoor grounds to uphold operational standards.

• Demonstrate knowledge of and responsiveness to building management systems (BMS), contributing to efficient facility operation and early issue detection.

• Safely and effectively operate a wide range of equipment including the ice resurfacer, ice edger, power tools, saws, drills, augers, pumps, and floor cleaning machinery to support facility operations.

• Maintain high standards of cleanliness through janitorial tasks such as washroom sanitation, dressing room cleaning (including officials’ rooms), and general upkeep of arena and surrounding grounds.

Safety & Compliance

• Collect and submit weekly pool water samples to meet safety standards and regulatory compliance.

• Accurately document readings from ice plants, boilers, and pool chemistry tests to support regulatory compliance and operational transparency.

• Maintain a professional appearance by wearing the required uniform, including ice grips and steel-toed boots or shoes, to support workplace safety and guest trust.

• Play an active role in sustaining a safe work environment through adherence to policies and proactive risk identification.

• Support a safe and compliant working environment by following all Vivo Health and Safety guidelines and best practices.

Customer Service

• Engage guests with a welcoming, helpful, and professional demeanor, serving as a visible and approachable representative of the facility.

• Respond to public inquiries and concerns related to facility operations and safety with clarity, empathy, and a solutions-focused approach.

Team Leadership & Continuous Improvement

• Consistently reflect and reinforce the organization’s vision, values, purpose, and strategic outcomes in interactions with staff, guests, and contractors.

• Collaborate with team members to design, test, and implement tools and materials that enhance operational effectiveness and service delivery.

• Pursue continuous professional and personal development to meet evolving organizational competencies and service expectations.

• Model resilience, initiative, and teamwork in day-to-day operations and during periods of high demand or change.

• Act as a trusted advisor and coach to colleagues, continuously challenge and champion standards of excellence in integrated work practices to enhance customer experience, organizational accountability, productivity, and sustainability.

Qualifications:

• 5 years of Building Operator experience

• Valid Class 5 driver’s license

• AARFP Pool / Arena – 2

• Pool Operator 2

• Power engineering level 3, 4 or 5

• CET designation are an assets

• Building Operation and maintenance courses are an assets

• Experience in a related maintenance role

• Strong written and verbal communication skills

• Strong troubleshooting and problem solving skills

Other Requirements:

• A valid police information check for the Vulnerable Sector within the past 2 months

• Current Standard First Aid and CPR-C/AED certifications