Posted 3 hours ago
Facility Solutions Manager, full time
@ City Wide Facility Solutions
Vancouver, British Columbia
Overview
City Wide Facility Solutions is hiring a full-time Facility Solutions Manager for its Burnaby office to run the business operations of assigned client service areas. The role combines B2B account management, contractor oversight and field inspections, with $25 per hour plus commission and a $300 monthly car allowance.
Pay:
$55,000–$80,000 a year
Responsibilities:
- Manage assigned client relationships, retention and service expansion
- Hire, negotiate with and inspect contractors
- Conduct quality control inspections of client sites
- Supervise night managers and approve pay sheets
- Resolve client complaints and handle on-call emergencies
Requirements summary:
- 2+ years outside B2B account management experience
- 2+ years track record in a client retention role
- Strong planning, organizational and follow-through skills
- Proficiency in Microsoft Office and a CRM database
- Valid BC driver's licence and a vehicle
Tools & skills
Source and dates
Employer career site / ATS feed · workable
- Employer posting date
- 2026-11-06
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 2+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: moderate |
| Work setting | Client sites, Office, Vehicle |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Driver’s licence | required, own vehicle |
| Perks mentioned | Performance bonus, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
City Wide Facility Solutions
Saved company profile
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20+ Facility Solutions. 1 Point of Contact.
Full company description
Founded in 1961, City Wide has become synonymous with building maintenance in its home Kansas City market and now has over 100 franchise locations in the United States and Canada. We help clients manage their facility's needs by scheduling the 20+ interior and exterior services for them. City Wide simplifies the process for building owners and property managers, easing the time, stress, and resources typically required to oversee an entire facility. For more information about City Wide's services, please visit gocitywide.com/services.
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- Business categories
- Facilities Support Services
- Housekeeping Service
- Extermination Service
- Real Estate
- Other recorded names
- City Wide Facility Solutions
- City Wide of Atlanta
- Specialties
- Electrostatic Disinfectant Treatment
- Electrostatic Sprayer
- Workplace Wellness
- Janitorial Services
- Janitorial Supplies
- and Yearly Maintenance Program
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Founded in 1961, City Wide has become synonymous with building maintenance in its home Kansas City market and now has over 100 franchise locations in the United States and Canada. We help clients manage their facility's needs by scheduling the 20+ interior and exterior services for them. City Wide simplifies the process for building owners and property managers, easing the time, stress, and resources typically…
| Field | Value |
|---|---|
| Industry | Facilities Services |
| Company size | 51-200 employees |
| Headquarters | Lenexa, Kansas |
| Organization type | Privately Held |
| Year founded | 1961 |
| Specialties | Electrostatic Disinfectant TreatmentElectrostatic SprayerWorkplace WellnessJanitorial ServicesJanitorial Suppliesand Yearly Maintenance Program |
| Open jobs on Jobsy | 20 |
| View page |
Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!
City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.
What you will do…
- Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
- Formulate and manage an effective service strategy and schedule tailored to each client.
- Negotiate and enter into agreements with clients for additional services – search and supply parts and materials, determine pricing, staffing, and logistics.
- Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
- Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients.
- Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
- Promote the sale of, procure, and monitor supplies for clients.
- Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
- Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
- Schedule each non-routine activity in client facilities using Outlook.
- Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
- Notify Sales Executives of potential accounts in your territory, especially new construction.
- Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
- Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
- Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
- Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
- 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
- 2+ years track record of success in a client retention role, with goals and metrics to support.
- Highly detail-oriented and excellent follow-through on commitments.
- Positive and outgoing personality; great at building relationships.
- Strong planning and organizational skills, detail-oriented and multitasking.
- Must have a proactive approach, be innovative, and strive for continuous process improvement.
- Excellent verbal and strong written English communication skills.
- Proficient in Microsoft Office and knowledge of CRM database.
- Proficiency in using a smartphone and laptop.
- Ability to travel on a daily or nightly basis to client locations locally.
- Ability to work within a flexible schedule.
- Valid BC’s Driver’s License and a vehicle.
- The candidate will be able to handle on-call emergencies.
- Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems.
Compensation: $25 per hour + commission
$300 per month car allowance.
More on City Wide…
City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.
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