Posted yesterday
Facility Solutions Manager, full time
@ City Wide Facility Solutions
Overview
City Wide Facility Solutions is hiring a full-time Facility Solutions Manager in Burnaby to run the business operations of an assigned client service area. The role is an outside B2B account management position covering client retention, contractor oversight, quality inspections and supervision of night managers. Pay is $25 per hour plus commission, with a $300 monthly car allowance.
Pay:
$25 an hour
Responsibilities:
- Manage assigned client relationships and grow service contracts
- Hire, manage and inspect contractors
- Supervise night managers and approve pay sheets
- Handle client complaints and service deficiencies
- Schedule non-routine activities and maintain site documentation
Requirements summary:
- 2+ years outside B2B account management experience
- 2+ years track record in client retention
- Excellent verbal and written English
- Proficient in Microsoft Office and CRM
- Valid BC driver's licence and a vehicle
- Ability to handle on-call emergencies
Tools & skills
Source and dates
Employer career site / ATS feed · workable
- Employer posting date
- 2026-11-05
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 2+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: moderate |
| Work setting | Client sites, Vehicle, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Driver’s licence | required, own vehicle |
| Perks mentioned | Performance bonus, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
City Wide Facility Solutions
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
20+ Facility Solutions. 1 Point of Contact.
Full company description
Founded in 1961, City Wide has become synonymous with building maintenance in its home Kansas City market and now has over 100 franchise locations in the United States and Canada. We help clients manage their facility's needs by scheduling the 20+ interior and exterior services for them. City Wide simplifies the process for building owners and property managers, easing the time, stress, and resources typically required to oversee an entire facility. For more information about City Wide's services, please visit gocitywide.com/services.
- LinkedIn followers
- 32,200
- People associated on LinkedIn
- 1,291
- Reported office locations
- 15230 W 105th Terrace, Lenexa, Kansas 66219, US
- 1736 Westpark Center Dr, Suite 100, Fenton, Missouri 63026, US
- 2169 Chamber Center Drive, Fort Mitchell, KY 41017, US
- 4b Inverness Ct E, Suite 280, Englewood, Colorado 80112, US
- 4849 Ronson Ct, Suite 104, San Diego, California 92111, US
- 350 McCormick Blvd, Suite E, Columbus, Ohio 43213, US
- 2525 North Loop W, Suite 510, Houston, Texas 77008, US
- 711 W Bagley Rd, Berea, Ohio 44017, US
- 5723 Birtz Rd, Indianapolis, Indiana 46216, US
- 11979 County Road 11, Suite 250, Burnsville, Minnesota 55337, US
- 1290 Kennestone Circle NW, Suite A212, Marietta, Georgia 30066, US
- 2211 Crestmoor Rd, Suite 201, Nashville, Tennessee 37215, US
- 756 Tyvola Rd, Suite 105, Charlotte, North Carolina 28217, US
- 4963 Beach Blvd, Jacksonville, Florida 32207, US
- 293 Boston Port Road W, Suite 340, Marlborough, MA 01752, US
- 1201 Monster Rd SW, Suite 420, Renton, Washington 98057, US
- 401 Isom Rd, Suite 280, San Antonio, Texas 78216, US
- 5114 Okeechobee Blvd, Suite 109, West Palm Beach, Florida 33417, US
- 1200 Woodruff Rd, #G-12, Greenville, South Carolina 29607, US
- 8950 9th St N, Suite 103, St Petersburg, Florida 33702, US
- 1320 Arrow Point Dr, Cedar Park, Texas 78613, US
- 210 Crown Point Circle, Longwood, Florida 32779, US
- 600 Fairmount Ave, Suite 300, Towson, Maryland 21286, US
- 413 Branchway Rd, B, Chesterfield County, Virginia 23236, US
- 1550 Norwood Dr, Suite 313, Hurst, Texas 76054, US
- 666 Dundee Rd, Suite 306, Northbrook, Illinois 60062, US
- 9039 Springboro Pike, Suite C, Dayton, Ohio 45342, US
- 3100 Breckinridge Blvd NW, Duluth, Georgia 30096, US
- 7080 NC Highway 751, Suite 108, Durham, North Carolina 27707, US
- 7400 New La Grange Rd, Suite 405, Louisville, Kentucky 40222, US
- 1401 W Pennsylvania St, Allentown, Pennsylvania 18102, US
- 4001 Westfax Dr, Chantilly, Virginia 20151, US
- 4640 E Elwood St, Phoenix, Arizona 85040, US
- 560 Kirts Blvd, Suite 105, Troy, Michigan 48084, US
- 16W361 S. Frontage Road, Suite 123, Burr Ridge, IL 60527, US
- 5885 SE Harmony Rd, Portland, Oregon 97222, US
- 3880 W Wheelhouse Rd, Suite B, Milwaukee, Wisconsin 53208, US
- 9513 Business Center Dr, Building 8, Suite J, Rancho Cucamonga, California 91730, US
- 4127 NW 122nd St, Suite C, Oklahoma City, Oklahoma 73120, US
- 3602 Rosemont Avenue, Camp Hill, Pennsylvania 17011, US
- 10305 NW 41st St, Suite 219, Doral, Florida 33178, US
- 239 N Ohio St, Wichita, Kansas 67214, US
- 792 S Main St, Suite 205, Mansfield, Massachusetts 02048, US
- 5505 S 900 E, Suite 225, Murray, Utah 84117, US
- 2154 N Center St, Suite E-502, North Charleston, South Carolina 29406, US
- 790 E Market St, Suite 270, West Chester, Pennsylvania 19382, US
- 28 Kennedy Blvd, Suite 250, East Brunswick, New Jersey 08816, US
- 9 Cedarwood Dr, Unit 9, Bedford, New Hampshire 03110, US
- 372 Kinderkamack Rd, Suite 4, Westwood, New Jersey 07675, US
- 1601 El Camino Real, Suite 303, Belmont, California 94002, US
- 7455 McVay Station Court, Suite 110, Memphis, Tennessee 38138, US
- 14 Ridgedale Ave, Suite 263, Cedar Knolls, New Jersey 07927, US
- 37 North Ave, Suite 202, Norwalk, Connecticut 06851, US
- 13362 Chandler Rd, Omaha, Nebraska 68138, US
- 7650 E Broadway Blvd, #303, Tucson, Arizona 85710, US
- 333 Jericho Tpke, Suite 130, Jericho, New York 11753, US
- 180 Shearson Crescent, Unit 4, Cambridge, Ontario N1T 1P4, CA
- 11220 Metro Pkwy, Suite 20, Fort Myers, Florida 33966, US
- 1401 St Andrews Rd, Suite 140, Columbia, South Carolina 29210, US
- 117 Center Park Dr, Knoxville, Tennessee 37922, US
- 800 W Smith St, Suit 201B, Greensboro, North Carolina 27401, US
- 14900 Sweitzer Ln, 20707, Laurel, Maryland 20707, US
- 280 Dobbs Ferry Rd, Suite 209, White Plains, New York 10607, US
- 3700 S Water St, Suite 140, Pittsburgh, Pennsylvania 15203, US
- 1873 Route 70 East, Suite 2D, Cherry Hill, New Jersey 08003, US
- 2428 Almeda Ave, Suite 132, Norfolk, Virginia 23513, US
- 100 b Old Eastwood Rd, Suite 31, Wilmington, North Carolina 28403, US
- 400 Century Park S, Suite 100, Birmingham, Alabama 35226, US
- 7535 W Jefferson Blvd, Fort Wayne, Indiana 46804, US
- 700 Cooper Ct, Suite C, Schaumburg, Illinois 60173, US
- 6846 S Canton Ave, Suite 700, Tulsa, Oklahoma 74136, US
- 7600 W Tidwell Rd, Suite 501, Houston, Texas 77040, US
- 2755 Bristol St, Suite 280, Costa Mesa, California 92626, US
- 17434 Bellflower Blvd, Suite 218, Bellflower, California 90706, US
- 1400 N Dutton Ave, Suite 9, Santa Rosa, California 95401, US
- 1885 De La Cruz Blvd, Suite 204, Santa Clara, California 95050, US
- Business categories
- Facilities Support Services
- Housekeeping Service
- Extermination Service
- Real Estate
- Other recorded names
- City Wide Facility Solutions
- City Wide of Atlanta
- Specialties
- Electrostatic Disinfectant Treatment
- Electrostatic Sprayer
- Workplace Wellness
- Janitorial Services
- Janitorial Supplies
- and Yearly Maintenance Program
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Founded in 1961, City Wide has become synonymous with building maintenance in its home Kansas City market and now has over 100 franchise locations in the United States and Canada. We help clients manage their facility's needs by scheduling the 20+ interior and exterior services for them. City Wide simplifies the process for building owners and property managers, easing the time, stress, and resources typically…
| Field | Value |
|---|---|
| Industry | Facilities Services |
| Company size | 51-200 employees |
| Headquarters | Lenexa, Kansas |
| Organization type | Privately Held |
| Year founded | 1961 |
| Specialties | Electrostatic Disinfectant TreatmentElectrostatic SprayerWorkplace WellnessJanitorial ServicesJanitorial Suppliesand Yearly Maintenance Program |
| Open jobs on Jobsy | 20 |
| View page |
Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!
City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.
What you will do…
- Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
- Formulate and manage an effective service strategy and schedule tailored to each client.
- Negotiate and enter into agreements with clients for additional services – search and supply parts and materials, determine pricing, staffing, and logistics.
- Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs.
- Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients.
- Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
- Promote the sale of, procure, and monitor supplies for clients.
- Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
- Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
- Schedule each non-routine activity in client facilities using Outlook.
- Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
- Notify Sales Executives of potential accounts in your territory, especially new construction.
- Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
- Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
- Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
- Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
Requirements
- 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
- 2+ years track record of success in a client retention role, with goals and metrics to support.
- Highly detail-oriented and excellent follow-through on commitments.
- Positive and outgoing personality; great at building relationships.
- Strong planning and organizational skills, detail-oriented and multitasking.
- Must have a proactive approach, be innovative, and strive for continuous process improvement.
- Excellent verbal and strong written English communication skills.
- Proficient in Microsoft Office and knowledge of CRM database.
- Proficiency in using a smartphone and laptop.
- Ability to travel on a daily or nightly basis to client locations locally.
- Ability to work within a flexible schedule.
- Valid BC’s Driver’s License and a vehicle.
- The candidate will be able to handle on-call emergencies.
- Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems.
Compensation: $25 per hour + commission
Benefits
$300 per month car allowance.
More on City Wide…
City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.