Family Support Worker- Regular Full-Time

About Smithers Community Services Association

For more than 50 years, Smithers Community Services Association (SCSA) has served the Bulkley Valley and surrounding communities. While we are proud of our history, what truly defines us is our commitment to continuous improvement, innovation, and responding to the evolving needs of our community.

SCSA is a dynamic non-profit organization with an annual operating budget of approximately $5 million and a team of more than 60 employees. Through a diverse range of programs—including supportive housing, homelessness prevention, family support, settlement services, transportation, seniors' services, and community literacy—we work to create positive and lasting change.

Our work is guided by a commitment to being client-centered, accessible, inclusive, trauma-informed, and accountable. We value equity, diversity, inclusion, Reconciliation, collaboration, integrity, and continuous learning. Most importantly, we believe every individual deserves dignity, respect, and the opportunity to thrive.

If you are passionate about making a meaningful difference and share our values, we invite you to join our team and help build a stronger, more inclusive community

PROGRAM: Family Support

POSITION: Family Support Worker

JOB TYPE: Regular Full-Time

JOB POSTING#: JP-2026-035

WORK HOURS AND SCHEDULE: The regular working hours for this position are 35 hours per week, consisting of 7 hours per day, Monday to Friday. Standard working hours are 8:30 a.m. to 4:30 p.m., with a one-hour unpaid lunch break.

DATE POSTED: August 20, 2026

CLOSING DATE: Until the position is filled. *We will conduct rolling interviews and may close this position if suitable candidates are found. Early submissions are recommended.

START DATE: September 7, 2026

SALARY RANGE: $30.00 per hour – $34.00 per hour

NO: OF POSITIONS: 01

PROGRAM SUMMARY:

The Family Support Program is a Ministry of Children and Family Development (MCFD) and Youth and Children Mental Health (YCMH) referred program that provides family preservation, stabilization, and support services to families, caregivers, and youth.

The program supports parents, foster parents, and primary caregivers in addressing behavioural concerns and strengthening caregiver-child/youth relationships through emotional support, practical tools, skill development, and collaborative problem-solving. Family Support Workers provide individualized and group-based support, help families develop effective strategies, and connect caregivers with appropriate community resources and services. The program is focused on promoting family well-being, enhancing caregiver capacity, and supporting children and youth to remain connected within safe and supportive family environments.

POSITION SUMMARY:

The Family Support Worker provides direct, relevant support services for parents and caregivers (and children and youth within the context of the family). The Program provides consultation for families to assist and guide them in the development of effective behaviour management techniques and promote healthy adult-child and youth relationships, bridge-transitions, and stabilize home placements for children and youth. In addition, a range of social, educational, community based, and outreach activities are provided to support empowerment and to strengthen the capacity of families to care for their children. Services span from individual interventions to group services that promote mutual aid.

The Family Support Worker provides education and support services out of the main SCSA office and within family homes with the hopes of decreasing multiple placements for children and youth.

REPORTING RELATIONSHIPS:

• Reports To: Family Support Program Manager
• Direct Reports: None

RESPONSIBILITIES:

1. Intake, Assessment and Family Engagement: Create a welcoming environment, conduct intake and needs assessments, identify family goals and needs, and develop appropriate support strategies.
2. Caregiver and Parenting Support: Provide caregivers with education, resources, activities, and practical strategies to strengthen parenting skills, respond to children’s and youth’s behaviours, and improve family relationships.
3. Child and Youth Development and Support: Provide individualized educational information, resources, activities, and support that promote healthy development, self-esteem, resilience, strengths, and positive relationships.
4. Family, Community and Group Support: Assist caregivers and youth in developing formal and informal support networks, provide group family support services, and connect families with relevant community resources and services.
5. Program Collaboration, Development and Administration: Participate in agency and inter-agency meetings, contribute to program goals and budget management, maintain current resources and research, and complete accurate client, time, and expense records.
6. Professional Practice, Supervision and Accountability: Participate in regular performance evaluations, reflective clinical team supervision, and individual supervision with the Program Manager to support professional development, quality service delivery, and accountability.

QUALIFICATIONS:

• Must have or be working towards a Social Service Worker Diploma or related diploma/degree and experience in a similar or related position.
• Experience working with individuals, families and communities impacted by childhood trauma.
• Ability to provide positive, client-focused, strengths-based services to those most at need who are living in our communities.
• Knowledge and experience working with Indigenous people in communities in this region, and from a variety of multicultural orientations and social locations.
• Grounded in trauma-informed practice, attachment-based approaches, and cultural humility.
• Current certification in Occupational First Aid and Non-Violent Crisis Intervention or willingness to obtain.

SKILLS AND ABILITIES:

• Possesses excellent written and verbal communication skills, with the ability to communicate respectfully and effectively in a variety of situations.
• Flexible and willing to work collaboratively and build strong working partnerships with families, colleagues, and community partners.
• Demonstrates strong emotional self-regulation, professionalism, and the ability to remain calm, respectful, and responsive when working in challenging or emotionally demanding situations.
• Self-directed and able to work effectively and independently with appropriate judgment and accountability.
• Works well as part of a team and contributes positively to a supportive and collaborative work environment.
• Motivated, well organized, and detail-oriented, with the ability to prioritize responsibilities and manage competing demands effectively.
• Ability to develop and deliver engaging workshops, presentations, and educational activities for caregivers, children, youth, and community partners.

ADDITIONAL REQUIREMENTS:

• Must be legally authorized to work in Canada
• Understand and be committed to terms of confidentiality and sign a pledge of confidentiality.
• Undergo a Criminal Record Check
• Possess a valid Class 5 Driver’s License.

BENEFITS:

• Comprehensive Extended Health Care, including vision, dental, and counselling services (up to $1,500 coverage).
• Life Insurance and Long-Term Disability coverage.
• Registered Retirement Savings Plan (RRSP) available after 1 year of service.
• Personal days and paid vacation entitlement.

The Smithers Community Services Associations ensures equitable, objective hiring processes based on merit. Committed to diversity within our community and our staff, we welcome all applications, including those from visible minority members, Indigenous persons, persons with disabilities, persons of any sexual orientation or gender identity, and other individuals not listed here who may contribute to our inclusive practice and the further diversification of ideas.

REVISED DATE: August 2026

ID: JD-2026-015