Field Claims Specialist III

Support policyholders when they need it most while working with a knowledgeable claims team that values collaboration, continuous learning, and delivering exceptional service.

Location: Winnipeg, MB; Reports to: Claims Supervisor

What You Need to Know About Red River Mutual

At Red River Mutual, every interaction matters. The Red River Mutual Experience is our shared understanding of how every conversation and decision shapes the experiences of our employees, broker partners, policyholders, and communities. For 150 years, our resilience has come from evolving alongside the people we serve, adapting to changing needs while staying true to who we are. This is how we build something greater than service alone, and bring our purpose, vision, and values to life.

Where You’ll Fit In

As a Field Claims Specialist III, you'll play a critical role in helping policyholders recover from unexpected losses by providing expert claims investigation, evaluation, and resolution services. Working under the direction of the Claims Supervisor, you'll manage a diverse portfolio of moderate to complex commercial, agricultural, residential property, and casualty claims, guiding each file from initial investigation through to final settlement.

Leveraging your technical expertise, sound judgment, and relationship-building skills, you'll collaborate with policyholders, brokers, contractors, legal professionals, and internal partners to deliver fair, timely, and customer-focused outcomes while upholding Red River Mutual's commitment to exceptional service.

Key Responsibilities

• Travel to various loss sites in a predefined territory, work with Policyholders to investigate the circumstances of reported losses using various investigation techniques.
• Review complex policy wordings to evaluate the availability of insurance coverage for reported losses.
• Interpret legal contracts (commercial leases, condominium declarations, construction agreements), miscellaneous statutes, and relevant case law and accurately apply to the applicable claim scenario.
• Effectively communicate the results of the coverage review verbally and in writing to the policyholder and independent insurance broker.
• Engage and coordinate various internal and external experts to assist in the investigation, evaluation, or indemnification of the loss.
• Responsible for ensuring electronic claim file is documented and up-to-date.
• Manage loss and expense reserves accurately and ensure timely claim payments.
• Manage the policyholder and repairers/retailers to bring the claim to a quick and satisfactory resolution for all involved.
• Negotiate resolution of insured losses based on the results of the investigation.
• Where required, travel to catastrophe loss sites outside adjusting territory to aid in the adjudication of losses.
• Assist the Claims Manager/Supervisor by informally mentoring the Field Adjusting team members and assist in the delivery of training.
• Network with business partners to promote Red River Mutual.

What You’ll Bring

• High school diploma.
• Post-secondary education strongly preferred.
• Chartered Insurance Professional (CIP) designation strongly preferred.
• Minimum 10 years field adjusting experience.
• Proven teamwork, relationship management and collaboration skills.
• Strong written and oral communication skills.
• High level of emotional intelligence and interpersonal skills in stressful situations.
• Exceptional analytical, problem solving and decision-making capabilities.
• High level of organization and attention to detail.
• Advanced negotiation and conflict management skills.
• Proficient computer skills and experience with Claims Connect/Mobile Claims, and Guidewire.
• Deep understanding of building construction/renovation techniques.
• Ability to handle fluctuating workloads and demanding timelines.
• Valid class 5 driver’s license.
• Comfortable working at heights.
• Demonstrated leadership abilities.

What You’ll Be Excited For With This Role

At Red River Mutual, you'll have the opportunity to build a meaningful career with a company that values continuous growth and collaboration. You'll be encouraged to expand your skills, learn from colleagues across the organization, and contribute to a culture of continuous learning and knowledge sharing. Plus, you'll enjoy competitive benefits and a supportive work environment. As a Manitoba Top Employer since 2025, we're committed to helping our employees thrive both professionally and personally.

Accommodation for applicants with disabilities is available upon request at any stage of the recruitment process. Accessible employment policies and alternative application formats are available upon request by contacting [email protected] or 1-800-370-2888 (toll free).

As part of our hiring process, successful candidates will be required to complete a comprehensive background check. Where applicable, this may include a driver's abstract. Employment offers are contingent upon these requirements being met and may be withdrawn during the process if any of the requirements are not met to the Company’s satisfaction.