Field Service Coordinator

About the Position

Vincent Communication & Controls Ltd. (VCCL) provides field communications and remote connectivity to oil and gas operators across Western Canada, with branches in Grande Prairie, Fort St. John and Dawson Creek.

VCCL is seeking an experienced Field Service Coordinator to oversee the daily operations of Grande Prairie, AB.

This position is responsible for coordinating field crews, managing work orders, scheduling service calls, and maintaining client relationships. The successful candidate will provide leadership and technical support to communications technicians while remaining actively involved in field operations as required.

The Field Service Coordinator reports to the Communications Division Manager and works closely with the Network Operations Center (NOC), Parts Division, Safety Department, and solutions providers.

Key Responsibilities:

Daily Operations:

• Review incoming service calls from clients and the NOC, prioritize work, and dispatch field crews accordingly.
• Assign and manage work orders, ensuring crews have the required equipment, materials, training, and site access.
• Coordinate subcontractors and adjust schedules to accommodate emergencies, delays, and changing priorities.
• Communicate with clients regarding scheduling, job progress, and service requirements.
• Provide technical support to field technicians and assist with installations, maintenance, repairs, and troubleshooting as required.
• Review completed work orders for accuracy and ensure timely close-out for billing.
• Report job progress and operational concerns to the Communications Division Manager.
• Plan and coordinate upcoming work schedules.

Weekly & Ongoing Responsibilities

• Review and approve employee timesheets and time-off requests.
• Work with solutions providers to determine project scope, labour, equipment, and scheduling requirements for estimates.
• Work with the Parts Division to resolve inventory discrepancies, equipment returns and client-owned equipment.
• Ensure company vehicles, tools, and equipment are properly stocked, maintained, and available.
• Monitor operational budgets and submit purchasing requests for approval.
• Respond to after-hours service calls and coordinate emergency dispatches when required.
• Promote workplace safety, ensuring employees are qualified, properly trained, and following company safety procedures.

Team Leadership & Development

• Assist with developing and maintaining employee on-call schedules.
• Schedule and complete performance reviews for assigned technicians.
• Provide training, guidance, and support to field technicians on company workflows and procedures.
• Identify opportunities to improve operational processes and report outdated procedures.
• Provide hiring and employee exit recommendations to the Communications Division Manager.

Qualifications & Requirements

• Experience in telecommunications installation, maintenance, and troubleshooting, including radio, microwave, SCADA, cellular, and satellite systems.
• Experience with tower work and telecommunications field operations.
• Strong leadership, organizational, communication, and problem-solving skills.
• Ability to coordinate multiple crews, manage competing priorities, and work independently.
• Valid Class 5 driver's licence with an acceptable driver's abstract.
• Working knowledge of Microsoft 365 and field service management software.
• Ability to safely operate hand, air, and power tools.
• Ability to safely lift up to 55 lbs.

What to Expect

• Combination of office-based coordination and hands-on fieldwork.
• Working at heights, outdoors in varying weather conditions, and at remote job sites.
• Working on rugged terrain and around heavy equipment.
• Travel to job sites, including occasional overnight stays.
• Availability for after-hours on-call duties.

What Do We Have to Offer?

• Competitive Compensation: Annual salary ranging from $100,000 to $120,000, based on experience, education, and qualifications.
• Annual Bonus Potential: Opportunity for a yearly bonus based on key company financial performance metrics.
• Company Vehicle: Company-provided truck.
• Extended Health Benefits: Participation in the Family Extended Health Benefits program following successful completion of the 90-day probationary period.
• RRSP Program: Participation in the RRSP program after completion of one year of full-time employment.
• Vacation: Paid as per Alberta Employment Standards
• 90-day free shared company-provided housing if relocation is required.

All applications will be reviewed and treated with the strictest confidence. We thank all applicants for their interest; however, only those selected for further consideration will be contacted.