Posted 3 days ago
Field Service Manager
@ Gunnebo Canada
Burnaby, British Columbia
Overview
Gunnebo Canada is hiring a Field Service Manager to lead all field service and installation activities in an assigned territory, including technicians, dispatch, shop technicians and warehouse staff. The role covers service delivery, team development, budget and KPI performance, customer escalations and compliance. The posting offers a competitive base salary, a car allowance, company-paid benefits and RRSP matching.
Responsibilities:
- Lead daily service, maintenance and installation activities
- Manage scheduling, dispatch and service backlog
- Lead, coach and develop field operational personnel
- Be primary contact for local customer relationships
- Lead local warehouse operations and inventory controls
Requirements summary:
- Minimum 5 years in field service or technical operations
- Experience leading technical teams
- Experience with service management systems
- Strong operational planning and leadership skills
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workable
- Employer posting date
- 2026-11-04
- First seen by our source
- 2026-11-05
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business operations |
| Experience | 5+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | ground: moderate |
| Work setting | Client sites, Warehouse, Office |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Perks mentioned | Retirement plan, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Gunnebo Canada
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Gunnebo has been protecting people, property and assets in Canada for over 60 years. We are a true National Security Integrator and industry leader who draw upon that expertise to ensure correct risk analysis while selecting the most appropriate product and/or service solution to meet your security requirements. For decades we have been servicing hundreds of National Retail clients from our 14 company owned branches located in all major centers across the country. Gunnebo is also a major provider of security equipment and services to the Canadian Banking Industry, (exclusive provider to 2 of Canada’s big five), high security Government institutions, (including prisons and Federal buildings), major industrial and commercial clients. Gunnebo Canada supplies integrated security solutions protecting people, buildings and property, while providing security for you, your employees and your customers.
- LinkedIn followers
- 3,086
- People associated on LinkedIn
- 91
- Reported office locations
- 70 Sovereign Crt, Woodbridge, Ontario L4L 8M1, CA
- Other recorded names
- Gunnebo Canada
- Specialties
- Vaults and Safes
- Entrance Control
- Integrated Electronic Systems
- Retail Asset Protection Systems
- Secure Storage
- and Locksmith and Service
- Profile identifies a recruitment agency
- No
Gunnebo has been protecting people, property and assets in Canada for over 60 years. We are a true National Security Integrator and industry leader who draw upon that expertise to ensure correct risk analysis while selecting the most appropriate product and/or service solution to meet your security requirements. For decades we have been servicing hundreds of National Retail clients from our 14 company owned…
| Field | Value |
|---|---|
| Industry | Security and Investigations |
| Company size | 501-1,000 employees |
| Headquarters | Woodbridge, Ontario |
| Organization type | Public Company |
| Year founded | 1954 |
| Specialties | Vaults and SafesEntrance ControlIntegrated Electronic SystemsRetail Asset Protection SystemsSecure Storageand Locksmith and Service |
| Open jobs on Jobsy | 2 |
| View page |
About Gunnebo Canada
Gunnebo Canada is a leading provider of integrated security solutions, protecting people, property, and assets across the country. With a national network of branches and a strong reputation for service excellence, we support customers across a wide range of industries.
Position Summary
The Field Service Manager (FSM) is responsible for providing tactical leadership, oversight, operational management of all field service and installation activities within an assigned territory. This role leads the field operations business unit, including technician personnel and direct support functions such as Dispatch, Shop Technicians, and Warehouse personnel, ensuring operational excellence, service quality, customer satisfaction, workplace safety, and the achievement of established business objectives. The FSM also maintains a dotted-line reporting relationship with local branch administration to support effective coordination, alignment, and overall branch performance.
The FSM will be the frontline direct customer support leader in their region and will engage on all operational and service support activities with the customer base.
The FSM works closely with the Regional Operations Manager and other functional teams to deliver consistent service quality, optimize resources, support revenue objectives, and implement standardized operational processes across Gunnebo Canada.
Key Responsibilities:
1. Field Operations & Service Delivery
- Lead and manage all daily service, preventive maintenance, and installation activities.
- Ensure WO’s are completed as efficiently and as accurately as possible.
- Manage scheduling, dispatch, technician utilization, and service backlog.
- Ensure contractual SLA compliance, quality standards, and timely work order completion.
2. Team Leadership & Development
- Lead, coach, and manage all assigned Field Operational personnel.
- Support recruitment, onboarding, training, and performance management.
- Promote accountability, teamwork, safety, and continuous improvement.
- Collaborate with the Training manager to ensure appropriate technical training when required.
3. Operational & Financial Performance
- Lead and manage performance to ensure excellence for operational KPIs, productivity, and resource efficiency.
- Support revenue targets through timely job completion, documentation, and billing readiness.
- Identify cost reduction opportunities and improve operational profitability.
- Local Project Management for all project / logistics installations.
4. Customer Satisfaction & Escalations
- Be the primary contact for all local customer relationships.
- Manage operational customer escalations and ensure timely resolution.
- Collaborate with Sales, Technical Support, and other departments to improve service delivery and customer satisfaction.
5. Warehouse, Inventory & Logistics
- Lead and manage local warehouse operations and personnel, where applicable.
- Ensure proper physical inventory controls, equipment availability, and material coordination.
- Maintain compliance with national inventory management policies and procedures.
6. Safety, Compliance & Process Improvement
- Lead and manage local branch compliance with company policies, safety regulations, and operational standards.
- Implement standardized procedures and drive continuous operational improvement.
Qualifications & Experience
- Minimum 5 years of experience in field service or technical operations, preferably in the lock and door hardware or electronic security industry.
- Demonstrated experience leading technical teams and managing service and installation activities.
- Strong operational planning, leadership, communication, and problem-solving skills.
- Experience with service management systems, performance reporting, and inventory coordination.
Competitive base salary
Car Allowance
Company paid Benefits
RRSP Matching
Gunnebo Canada is an equal opportunity employer.
Gunnebo provides accommodations for employees with disabilities. If you require accommodation during the recruitment process, please contact our HR Department so that appropriate arrangements can be made.
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