Field Service Technician

When you join East Penn Canada, you become part of a leading battery solutions provider, serving essential industries across Canada. Our teams support transportation, motive power, backup power, and consumer markets by helping the business operate efficiently, serve customers effectively, and make informed decisions every day. We offer meaningful work, opportunities to grow, and the stability of a strong, national organization supported by programs and benefits designed to help you thrive.

The Industrial Field Service Technician is responsible for performing preventative maintenance and repair of industrial material handling equipment batteries and charger systems at East Penn Canada customer locations. This role directly contributes to customer satisfaction by ensuring timely, accurate, and professional maintenance and repair services, while maintaining compliance with all East Penn and client site safety and environmental regulations, policies, and procedures.

Key Responsibilities

• Perform daily in-territory travel to customer locations to carry out battery and charger inspections, execute maintenance tasks, and prepare detailed service reports for a wide range of East Penn Canada’s industrial clients
• Conduct a variety of tests and inspections on material handling equipment batteries to determine overall battery health and maintenance requirements
• Perform various preventative maintenance tasks on batteries, including washing, acid neutralization, and watering, as required
• Complete minor repairs on battery cables, connectors, watering systems, and accessories, as required
• Recommend follow-up repairs and part replacements as appropriate, and communicate all inspection results to the customer’s main point of contact
• Participate in occasional in-shop activities, such as conducting pre-delivery product inspections and installing battery monitoring devices, status indicator lights, and other similar accessories
• Install, test, repair, and maintain battery watering systems
• Change de-ionizer filters and prepare scrap batteries for transportation
• Maintain daily logs of service activities, client visits, time tracking, and inspection results
• Identify opportunities for upselling/cross‑selling based on service findings and communicate these to customer points of contact
• Maintain service vehicle based on company standards, and regularly monitor stock levels for parts, tools, and equipment
• Develop strong business relationships with customer base and act as a trusted technical advisor
• Participate in the development of service programs within the assigned territory

Experience & Qualifications

All East Penn Canada Field Service Technicians receive full battery and charger training, but a strong foundation and background in the following will set you up for success:

• Strong mechanical or electrical aptitude (preference given to those with electrical or mechanical technician experience or education)
• 3+ years’ experience in a technical service-related role, preferably in the field
• Minimum of one year experience operating forklifts (certification not required, experience only)
• Extremely strong communication skills in English (reading, writing, speaking) with the confidence and ability to provide clear product information to customers
• Excellent technical problem solving and mechanical/electrical troubleshooting skills
• Exceptional customer service focus, strong desire to create positive customer experiences, and ability to build lasting professional partnerships with customer contacts
• Experience identifying sales opportunities (upselling/cross-selling) and comfort speaking to how upgraded systems would support business output for the customer would be beneficial
• Previous transportation of dangerous goods training a strong asset

Additional Considerations

• As this role requires regular use of a company service vehicle, the incumbent must hold a Class 5 driver’s license with a clean driver’s abstract
• Pre-employment background checks are a condition of employment for all East Penn Canada employees and may include, but are not limited to, criminal record checks, professional reference checks, and driver’s abstracts
• The expected hourly rate for this role is $24.00 - 25.50, plus commission (exact hourly rate offered to the successful applicant will be determined by the candidate's experience, education, related knowledge, skills, and abilities, as well as internal equity and alignment with market data)

Join a team within the battery industry that values your contributions and invests in your long-term success.

“What Powers You” matters. Here’s how we support our service technicians:

• Competitive pay with commission plans, and overtime opportunities during peak periods
• A fully outfitted service vehicle, including all required tools and a gas card, so you can focus on the job without worrying about expenses
• Allowances for safety shoes, prescription safety glasses, and uniforms
• 100% employer paid health and dental benefits, plus insurance coverage, a Health Spending Account, and paid sick days
• Stable, long-term employment with a national industry leader, including results-based rewards with annual merit increases, profit sharing, and a deferred profit-sharing program to help you plan for the future
• Industry leading in-house technical training, tuition reimbursement for courses outside of work, and career growth opportunities, with many roles across our four divisions filled through internal promotions
  
• Employee discounts on batteries, plus access to exclusive deals on popular brands

AI Usage:

East Penn Canada uses artificial intelligence tools to support our recruitment process and improve the candidate experience, such as helping organize applications or highlight relevant qualifications. AI is not used to make hiring decisions. All hiring decisions are made by our recruitment team and hiring managers, who are trained to use these tools responsibly.

Application Process:
Applicants must be legally eligible to work in Canada to be considered. We thank all applicants for their interest, however, only those selected for an interview will be contacted by phone, email, and for some roles, by text message.All offers of employment are contingent upon the successful completion of thorough background checks, which may include criminal, credit, professional references, driver’s abstracts, and/or education/credentials verification.

Accessibility and Inclusion:

East Penn Canada is an equal opportunity employer committed to diversity, inclusion, and accessibility. We welcome applicants from all backgrounds and will provide reasonable accommodations for candidates with disabilities, upon request.