Posted last month
Field Service Technician
@ Optel Group
Remote in Canada
Overview
Optel Group is hiring a Field Service Technician to install, commission, maintain and repair its traceability systems at client sites. The role involves frequent travel (about three weeks per month), training end-users and supporting after-sales service. The posting offers competitive compensation, flexible working hours, an Employee Assistance Program and comprehensive group insurance.
Responsibilities:
- Install and commission OPTEL systems at client sites
- Perform maintenance and repair on installed systems
- Train end-users on proper system use
- Produce installation and service reports
- Identify potential sales opportunities
Requirements summary:
- College diploma in electronics, computer science, electromechanics, or equivalent experience
- Hands-on experience diagnosing and repairing mechanical and electronic equipment
- Experience in pharmaceutical, food or cosmetics industries (asset)
- Fluency in French and English
- Valid driver's licence and passport
- Availability to travel about three weeks per month
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-10-01
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: frequent · ground: moderate |
| Work setting | Client sites, Plant or factory |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English, French |
| Driver’s licence | required |
| Education | College diploma (required) |
| Fields of study | Electronics, Computer science, Electromechanics |
| Perks mentioned | Flexible hours, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Optel Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
See Your Supply Chain. Understand Your Data. Optimize Everything.
Full company description
OPTEL has been providing traceability solutions for 35 years, helping companies collect, structure, and leverage supply chain data. We specialize in serialization, aggregation, vision systems, and end-to-end traceability software. Our solutions ensure regulatory compliance, enhance inventory tracking, and support sustainable sourcing and brand protection. By unlocking the power of traceability data at both unit and batch levels, we provide greater visibility to mitigate risk and improve efficiency. With over 8,000 projects completed and 24/7 global tech support, OPTEL is a trusted partner in supply chain traceability. For more information, visit optelgroup.com. ********* OPTEL fournit des solutions de traçabilité depuis 35 ans, aidant les entreprises à collecter, structurer et exploiter les données de leur chaîne d’approvisionnement. Nous sommes spécialisés dans la sérialisation, l’agrégation, les systèmes de vision et les logiciels de traçabilité de bout en bout. Nos solutions garantissent la conformité réglementaire, optimisent le suivi des stocks et favorisent l’approvisionnement durable ainsi que la protection des marques. En exploitant la puissance des données de traçabilité au niveau unitaire et par lot, nous offrons une visibilité accrue pour réduire les risques et améliorer l’efficacité. Avec plus de 6 000 projets réalisés et une assistance technique mondiale 24/7, OPTEL est un partenaire de confiance en matière de traçabilité des chaînes d’approvisionnement. Pour en savoir plus, rendez-vous sur optelgroup.com.
- LinkedIn followers
- 58,952
- People associated on LinkedIn
- 521
- Reported office locations
- 2680 Boulevard du Parc-Technologique, Quebec, QC G1P 4S6, CA
- 101 Pearse Road, Raheen Business Park, Limerick, Irlande V94 KR67, IE
- Rua James Clerk Maxwell, 280 – Módulo 08, Campinas, SP CEP 13069-380, BR
- N6, Phase IV, Verna Industrial Estate, Verna, Goa 403722, IN
- Kapellenstraße 11, Feldkirchen, 85622, DE
- Business categories
- Electronics
- Supply Chain Management
- Medical
- Other recorded names
- Optel Group
- OPTEL Group GmbH
- OPTEL Group
- Specialties
- Traceability
- supply chain
- digitization
- vision systems
- serialization
- aggregation
- inspection systems
- track and trace
- visibility
- transparency
- anti counterfeiting
- compliance
- brand protection
- circular economy
- authentication
- product safety
- inventory tracking
- carbon footprint
- sustainability
- traçabilité
- chaîne d'approvisionnement
- Empreinte carbone
- Transparence
- Systèmes de vision et inspection
- sérialisation
- conformité
- and Digitalisation
- Profile identifies a recruitment agency
- No
- Reported total investment
- 16,030,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
OPTEL has been providing traceability solutions for 35 years, helping companies collect, structure, and leverage supply chain data. We specialize in serialization, aggregation, vision systems, and end-to-end traceability software. Our solutions ensure regulatory compliance, enhance inventory tracking, and support sustainable sourcing and brand protection. By unlocking the power of traceability data at both unit and…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 501-1,000 employees |
| Headquarters | Quebec, QC |
| Organization type | Privately Held |
| Year founded | 1989 |
| Specialties | Traceabilitysupply chaindigitizationvision systemsserializationaggregationinspection systemstrack and tracevisibilitytransparency |
| Open jobs on Jobsy | 13 |
| View page |
OPTEL is one of the world’s leading providers of traceability systems. Its mission is to leverage innovative technologies to create a better world through responsible capitalism. The company’s renowned solutions ensure the quality of healthcare products and help fight the counterfeiting of medicines and medical devices worldwide. OPTEL also adapts its technologies to a variety of sectors, from healthcare to smart manufacturing and beyond, enabling all industries to benefit from global traceability. OPTEL’s expertise empowers industries to measure, inspect, control, and track a wide range of elements in order to improve product quality and promote a more responsible use of resources.
Summary:
Within the field services department, the incumbent’s primary responsibility is to ensure the installation and commissioning of OPTEL systems at client sites. They also play a key role in maintenance, training, and technical support to guarantee customer satisfaction and loyalty.
***Please, submit your resume in English***
Principal tasks:
Installation and Commissioning
- Install OPTEL systems at client sites in accordance with established standards.
- Carry out mechanical and electrical installation while ensuring compliance with quality standards.
- Collaborate with the technical support and factory design team to diagnose and resolve issues.
- Train end-users on the proper use of OPTEL systems.
- Prepare complete and accurate installation reports.
- Support clients during system qualification.
After-Sales Service
- Perform maintenance and repair on installed systems, as requested by the customer service department.
- Conduct engineering visits when required.
- Produce detailed service reports.
Other Duties
- Identify potential sales opportunities (new contracts, complementary systems).
Requisite Skills:
- College diploma in electronics, computer science, electromechanics, or related field, or equivalent experience.
- Strong knowledge in computer science and electronics.
- Experience in the pharmaceutical, food, or cosmetics industries (asset).
- Hands-on experience in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
- Strong analytical, communication, and problem-solving skills, with the ability to explain complex technical issues clearly.
- Excellent time management, prioritization, and ability to work effectively under pressure.
- Strong client orientation and solid teamwork skills.
- Resourcefulness, adaptability, versatility, and flexibility.
- Availability to travel approximately three weeks per month.
- Valid driver’s license and passport.
- High curiosity and willingness to learn and adopt new technologies, particularly artificial intelligence.
- Fluency in French and English.
Benefits:
- Competitive compensation
- Flexible working hours
- Employee Assistance Program (EAP)
- Comprehensive group insurance plan
- A global organization with a presence on several continents
OPTEL is an equal opportunity employer. We believe that diversity is essential to fostering innovation and creativity. We welcome and encourage applications from individuals of all backgrounds, cultures, gender identities, sexual orientations, abilities, ages, and beliefs. We are committed to providing a fair and inclusive recruitment process in which every candidate is evaluated solely on their qualifications, skills, and potential. At OPTEL, each employee’s unique perspective contributes to our collective success, and we celebrate the richness that diversity brings to our team.
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