Posted last month
Field Service Technician
@ Ocado Group
Toronto, Ontario
Overview
Ocado Solutions is hiring a Field Service Technician in Brampton, Ontario, to maintain and repair its SORT robotic systems. The role troubleshoots robotic machines, electrical and network faults, and escalated issues, performs preventative maintenance, manages onsite spare parts, and travels to customer sites for on-site support. Up to 1 year of similar experience is needed, and the posting is on-site.
Responsibilities:
- Troubleshoot robotic machines, network and electrical faults
- Perform preventative maintenance on robotic systems
- Travel to sites for on-site customer support
- Manage onsite spare parts inventory and audits
- Update ticketing tool daily
Requirements summary:
- Up to 1 year similar technical experience
- Strong understanding of electrical systems and networks
- Excellent troubleshooting skills
- Experience with Freshdesk and Jira
- Customer-oriented communication
Tools & skills
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-10-07
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Maintenance & repair |
| Experience | 1+ years |
| Travel | ground: moderate |
| Work setting | Plant or factory, Client sites, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Education | College diploma (preferred), Bachelor’s degree (preferred) |
| Fields of study | Electrical Engineering, Computer Hardware and Software |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Ocado Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Changing the way the world shops, for good.
Full company description
We’re Ocado Group - a global, technology business redefining ecommerce, fulfilment and logistics in online grocery and distribution industries. Our cutting-edge, proprietary technology enables our partners and customers to win in their markets, develop a competitive advantage and offer an unparalleled customer proposition. Our mission is simple — to change the way the world shops for good. Our heritage as the UK’s largest pure-play online grocer through Ocado Retail LTD (a 50:50 joint venture with M&S), and expertise in high-performing logistics and fulfilment through Ocado Logistics, has equipped us with technology innovation, expertise and operational know-how to build and innovate the Ocado Smart Platform (OSP). OSP is the world’s leading ecommerce, fulfilment and logistics platform designed for the unique demands of online grocery and trusted by leading online grocery retailers worldwide. Now, with Ocado Intelligent Automation (OIA), our unparalleled experience and proven automated retrieval and storage technology is helping businesses outside of online grocery future-proof their fulfilment operations.
- LinkedIn followers
- 98,569
- People associated on LinkedIn
- 5,571
- Reported office locations
- Building 1 & 2, Trident Place, Mosquito Way, Hatfield, Hertfordshire AL10 9UL, GB
- Ocado Plc, Gypsy Moth Avenue, Hatfield, AL10 9BD, GB
- Danny Morson Way, Birch Coppice Business Park, Dordon, Warwickshire B78 1SE, GB
- Flinders Close, Walworth Business Park, Andover, SP10 5QZ, GB
- 17 Henrik Ibsen Street, Sofia, BG
- ulica Rakowicka 7, Kraków, Małopolskie 31-511, PL
- ulica Szewska 8, Wrocław, Dolnośląskie 50-054, PL
- Avenida de Josep Tarradellas, 20, Barcelona, 08029, ES
- Church Manorway, Erith, England DA8 1DL, GB
- 1 Old Street, London, EC1Y 8AF, GB
- 1660 International Dr, McLean, Virginia 22102, US
- 100 Gibraltar Road, Vaughan, Ontario L4L 1A5, CA
- 191 Rue Adrienne Bolland, Fleury-Mérogis, FR
- Other recorded names
- Internal Board - for Logistics Hourly Paid Employees Only
- Ocado Retail
- Ocado Group
- Specialties
- Online retail
- UK grocery delivery service
- Technology
- IT
- Engineering
- Logistics
- Operations
- Customer Service
- Supply Chain
- Grocery
- Finance
- Automation
- and Robotics
- Profile identifies a recruitment agency
- No
We’re Ocado Group - a global, technology business redefining ecommerce, fulfilment and logistics in online grocery and distribution industries. Our cutting-edge, proprietary technology enables our partners and customers to win in their markets, develop a competitive advantage and offer an unparalleled customer proposition. Our mission is simple — to change the way the world shops for good. Our heritage as the UK’s…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 10,001+ employees |
| Headquarters | Hatfield, Hertfordshire |
| Organization type | Public Company |
| Specialties | Online retailUK grocery delivery serviceTechnologyITEngineeringLogisticsOperationsCustomer ServiceSupply ChainGrocery |
| Open jobs on Jobsy | 1 |
| View page |
Field Service Technician
Ocado Intelligent Automation - Brampton, Ontario
About us
Ocado is a UK based company admitted to trading on the London Stock Exchange (Ticker OCDO). It comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com and other specialist shop banners, together with its Ocado Solutions division. The Ocado Solutions division is responsible for providing Ocado’s innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), to our major retailer clients around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business. Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world. We have partnered with the Kroger Family of Companies in the United States and Sobey's Family of Companies in Canada to help redefine the grocery customer experience through the adoption of the centralized, automated model of online retailing provided by the Ocado Smart Platform. Come join us as we build our North American team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce.
This role is to work with our technology doing maintenance and repair of the SORT. The Field Service Technician is responsible for problem-solving and assisting in the resolution of matters brought forward by product support specialists. The technician should be able to communicate with team members, customers and stakeholders in a strong manner to maintain a strong rapport.
What You Get To Do In This Role:
- Address and resolve complex issues escalated by Product Support Specialists.
- Follow escalation matrix for unresolved issues to hardware, and software teams as necessary.
- Utilize electrical wiring diagrams / schematic to troubleshoot issues
- Diagnose technical issues involving robotic machines, including Fanuc Arms, network connections, hard drives, and electrical box malfunctions
- Read and interpret device logs to identify and resolve problems.
- Review, understand Standard Operating Procedures (SOPs), and implement changes as they relate to the remote monitoring system to fix issues within the Robotic machines
- Manage onsite inventory and perform physical audits to ensure a sufficient supply of spare parts, maintain safe and organized work environment around equipment
- Create and update the ticketing tool daily
- Conduct preventative maintenance on robotic systems to ensure optimal performance and avoid potential problems.
- Travel to different sites as needed to provide on-site support for customers
- Serve as the primary point of contact for the customer on-site, providing exceptional customer service and support.
Qualifications
- With up to 1 year experience in a similar role in a technical environment.
- Diploma / Bachelor in Electrical Engineering/ Computer Hardware and Software is an advantage
- Strong understanding of electrical systems, network connections, and robotic technologies.
- Excellent troubleshooting and problem-solving skills.
- Effective communication skills with the ability to explain technical issues to non-technical users.
- Proficiency in using ticketing systems like Freshdesk and Jira
- Ability to work independently and as part of a team.
- Customer-oriented attitude with a focus on providing high-quality service.
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