Field Service Technician III

EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm.

This position will report to our EnerSys Energy Systems business, which serves the telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks.

EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

What We’re Offering

• Paid holidays per year, plus sick time and vacation time
• Full benefit plan including, extended medical, vision and dental
• Life Insurance, long term disability and a salary continuance plan
• Tuition reimbursement plan
• 6% RRSP employer matching program

Compensation Range: 29.38-38.27 hourly plus sales bonus and company vehicle

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.

This is a current vacant position.

Job Purpose

Alpha Technologies Ltd. is an established leader in the design and manufacture of powering solutions for the Telecom, CATV (Canada), Traffic, Security, Medical, Industrial and Renewable Energy industries. The company offers a broad portfolio of high-quality, feature-rich solutions that can be customized to suit almost any application and environment offering the highest performance and best value in the industry. With a focus on being your power solutions partner, Alpha builds on over 30 years of experience to develop solutions that resolve customer’s unique powering challenges. As a result of our continuing growth, we require a seasoned FIELD SERVICE TECHNICIAN – FIBER.

Reporting to the Field Service Manager, the Field Service Technician is responsible for the installation and servicing of Alpha products, primarily associated with fiber optic and network equipment at customer locations. Ensuring customer satisfaction with our products and services will be critical to the revenue growth of the company.

Primary Responsibility will be Fiber Splicing.

Essential Duties and Responsibilities

• Fiber splicing in outside plant enclosures, adding new cables, splicing single fiber, Ribbon fibers
• Knowledgeable in CWDM and DWDM technologies
• Splicing inside commercial buildings, run inhouse fiber to customer suites
• Running Patch cords in Headend/CO’s, activating equipment, speed tests
• Enclosure Changeouts/Fiber Cutovers, Pole Moves, Maintenance window work (2am-6am)
• Installation, set-up and repair of Alpha products in the CATV, telecommunications, power, and mobility industries, including associated fiber optic and network equipment in various construction projects and existing long haul networks.
• Perform network splicing and certification as well as circuit testing.
• Respond to corrective network problems, performing effective and efficient problem analysis, rapid troubleshooting diagnosis and prompt repair of equipment to ensure service restoral objectives are met
• Plan and implement preventative maintenance routines to ensure network standards of performance are met
• Perform cutovers and upgrades on the network as directed by work orders
• Test, research and implement all new equipment and test equipment and processes into network construction
• Work with our Technical Service team members to ensure that services provided are consistent with service commitments made to customers during the service/sales process.
• Ensure required information is reported to the correct parties in a timely, accurate and professional manner
• Accurately prepare and complete concise reports relating to repair data: materials used, time, flat rate.
• Perform other duties with minimal supervision and priority as needed.

Qualifications

• Experience working in the field doing installation, maintenance and repair is required
• 1 year+ experience in the CATV, telecommunications highly desirable.
• Fiber optic and coaxial experience desirable
• Ability to work at heights over 30ft
• Ability to use fiber test equipment, OTDR, Spectrum Analyzer, Light Identifier, Power Source, etc.
• Ability to lift equipment/ladders up to 75lbs
• Excellent English speaking/communication skills required (verbal and written).
• Ability to work independently with minimal supervision.
• Strong computer skills using MS Word, Excel, Power Point and Outlook
• Valid Driver’s License is required

Work Environment:

• Monday – Friday, however some weekends or overnights may be required with notice depending on customer demand
• In a weekly rotation to provide 24/7 oncall services/support during outages
• Overnight required from time to time for live work during maintenance windows (2am-6am Maintenance Window)
• Willing and able to work outside in all weather conditions
• Ability to travel up to 50% of the time within NB, NS and PEI
• Considerable time spent at customer locations and utilization of work vehicles
• Requirement to travel to remote sites
• In this position you will be assigned to many sites, routes and a large coverage area and will be asked to be in an on-call rotation in order to provide our customer emergency call outs

NOTE: in our recruitment process, we will require a Criminal Record check and a Driver’s Abstract.

General Job Requirements

• Must be able and willing to do overnight travel
• Must be able and willing to operate a forklift.
• This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
• Must be able to differentiate colors.
• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
• Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
• Must be able to stand for long periods of time
• Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
• Must be able and willing to work overtime.
• Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
• Risk of electrical shock.
• This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.
• This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.

EnerSys is committed to employment equity and fostering a workplace that respects and values diversity, inclusion, and dignity for all.
We provide equal employment opportunities to all employees and applicants, and strictly prohibit discrimination or harassment of any kind based on race, colour, religion, age, sex, national or ethnic origin, citizenship, disability, sexual orientation, gender identity or expression, marital or family status, or any other characteristic protected by applicable Canadian and provincial laws".

We encourage applications from members of equity-deserving groups, including women, Indigenous Peoples, racialized persons, persons with disabilities, and members of the 2SLGBTQIA+ community.

Employment Equity / Diversity / Inclusion / Accessibility

We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.