Fire Alarm Service Technician (CFAA)

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer

• Competitive pay.

• Paid vacation, holidays, and sick time.

• Comprehensive benefits package, including pension, medical, dental, and vision care - available from day one.

• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.

• Encouraging and collaborative team environment.

• Dedication to safety through our Zero Harm policy.

• JCI Employee discount programs (The Loop by Perk Spot).

• Company vehicle, tools, and equipment provided to complete all jobs.

• Scheduling and management support.

What you will do:

• Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions.
• Service, troubleshoot, inspect, test, and verify Fire & Life Safety systems from a variety of manufacturers, including SimplexGrinnell.
• Diagnose problems and perform service, repairs, testing, and inspections on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, bulletins, and modification notices to service and inspect equipment.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Responsible for contacting customer representatives and ascertaining equipment/system issues and inspection requirements.
• Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction.
• Complete service and inspection documentation with proper coding through communication devices such as smartphones and laptop computers.
• Obtain customer signatures upon completion of service or inspection assignments.
• Participate in a scheduled on-call rotation.
• Help train or mentor others on the service team.
• Perform other duties as assigned.

What we look for:

• 2+ years of documented experience in low-voltage electrical systems, including Fire/Life Safety systems.
• Valid CFAA Certification.
• Experience performing inspections, testing, troubleshooting, and maintenance of fire alarm and life safety systems.
• Experience reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• Knowledge of applicable fire alarm codes, standards, and inspection requirements.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Strong customer service and communication skills.

• Moving equipment and tools up to 50-70 lbs.

• Class 5 Driver's License with a clean driving record.

HIRING HOURLY RANGE: $28.4-$39.18 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.