Posted 14 days ago
Floor Supervisor
@ Pure Canadian Gaming Corp.
Calgary, Alberta
Overview
Pure Canadian Gaming Corp. is hiring a Floor Supervisor to oversee dealers on table games, handle customer concerns and enforce house and AGLC rules. The role involves shift work including evenings and weekends, requires AGLC registration, and includes assisting with payroll and attendance administration.
Responsibilities:
- Supervise and monitor dealers on up to two table games
- Ensure gaming floor security and adherence to house and AGLC rules
- Handle customer concerns and offer solutions
- Liaise between dealers and Pit Managers
- Assist with payroll, attendance and coaching of dealers
Requirements summary:
- AGLC registration required
- Minimum age 18
- Knowledge of table games, excluding craps, poker and Pai Gow tiles
- Strong customer service and communication skills
- Shift work including weekends and evenings
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-10-23
- First seen by our source
- 2026-10-23
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Manages people | Yes |
| Schedule | evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer low |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Pure Canadian Gaming Corp.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 28 |
Title
Floor Supervisor
Reports To
Games Manager
Summary
A Floor Supervisor oversees the activity of the dealers on the table games. He/she works in liaison with the dealers and Pit Managers to handle customer concerns, address game issues and provide quality customer service.
Core Competencies
- Customer Service
- Leadership and Decision Making
- Communication
- Teamwork
Job Duties
- Supervises and monitors activity of the dealers on the table games. No more than two types of games at one time.
- Participates in various aspects during opening and closing of the casino table games.
- Reports errors and procedural irregularities in game operations.
- Helps “New Players” understand rules of play, as well as basic play of the different table games.
- Top priority is the security of the gaming floor ensuring house and AGLC rules are adhered too.
- Assist with providing great customer service, handles all concerns and offers solutions.
- Works as a liaison between the dealers and Pit Managers.
- Maintain lists for guests waiting to play busier games
- Assist with bi-weekly payroll including new hires, terminations, transfers, leaves of absence, etc.
- Assist with attendance reports ensure accurate and timely processing of new hires, terminations, merit and promotional increases.
- Make recommendations and assist with coaching the dealers by promoting best practices and standards ensuring quality service is provided.
- Participates in formulating and administering company policies, commendations, performance, discipline, evaluations and reviews
- Other duties assigned by the Pit and Games Managers
Requirements
- Must be registered with AGLC
- Must be 18 years of age or older
- Must be able to work shift work including weekends and evenings
- Knowledge of all table games (with exception of craps, poker and Pai Gow tiles)
- Must be experienced with problem solving, people skills, communication skills
- Confidentiality and professionalism are essential
- Must be able to exercise considerable supervisory discretion and make independent decisions
- Aptitude for exceptional customer service is a must
- Excellent working knowledge of policies and procedures.
- Must maintain a professional appearance, demeanor and approach at all times and will be flexible to work evenings and weekends as business needs dictate.
- Effective listening abilities and abilities to make strong judgment calls.
Work Conditions
- Standing and/or sitting for prolonged period of time.
- Reaches, bends, squats and lifts.
- Working in a fast-paced customer service environment
Journal
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