Posted yesterday
(fluent English & French) Customer Support Consultant (Remote)
@ SupportYourApp
Rimouski, QC · Rivière-du-Loup, QC
Overview
SupportYourApp is hiring a remote Customer Support Consultant on a contractor basis to deliver customer support by email, chat and phone in French and English. The work involves following SOPs, resolving issues with internal teams and handling sensitive customer data securely. The posting states a flexible schedule, USD compensation and no time-tracking requirement.
Responsibilities:
- Deliver customer support by email, chat and calls
- Follow internal procedures and SOPs
- Collaborate with internal teams to resolve issues
- Handle sensitive customer data securely
- Communicate with developers and specialists
Requirements summary:
- Fluent French and English, C1 or higher
- 6 to 12 months of customer support experience
- Strong analytical and research skills
- Positive, proactive and responsible attitude
- Computer with 8GB RAM and stable internet connection
Source and dates
Employer career site / ATS feed · workable
- Employer posting date
- 2026-11-09
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Perks mentioned | Flexible hours |
Summary and details written by AI from the posting; the employer’s posting is the authority.
SupportYourApp
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
- Deliver outstanding customer support via emails, chats and calls;
- Follow internal procedures and SOPs;
- Collaborate with internal teams to ensure efficient issue resolution;
- Handle sensitive customer data with care and security;
- Apply the latest and greatest customer happiness practices;
- Maintain deep understanding of client solutions and meet KPI;
- Communicate with developers and cross-functional specialists.
What you need to succeed in this role:
- Fluency in French and English (C1 or higher), both spoken and written;
- At least 6-12 months of experience in customer support;
- Strong analytical thinking and research skills;
- Positive, proactive and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Benefits:
- Flexible schedule;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also – internal health policy;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
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