FOH Keyholder

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

THE ORIGINAL FARM – Hillside

Full Time Keyholder FOH (Front of House) – Job Description

The Original FARM is a leading cannabis retailer that empowers the customer to take the best-informed decision through thoughtful and innovative customer experience.

We are cannabis educators, sharing our passion and acquired knowledge with every customer.

The FOH Keyholder reports to the Store Manager, FOH Assistant Manager, FOH Supervisor

The responsibilities include, but are not limited to the following:

Customer Experience:

• Drive the store sales through personal sales
• Expand the customer data base and build brand loyalty
• Represent the values of The Original FARM Cannabis brand with utmost integrity
• Model a customer service centric culture that fosters a positive work environment and experience
• Address all customer concerns in a timely and empathetic manner
• Maintain the store ambiance at the required standards including cleanliness, audio, digital assets as well as Health and Safety regulations
• Ensure the brand values are consistently represented through compliance to all policies and procedures
• Ensure that the customer service standards and product knowledge programs are implemented on an on-going basis
• Promote a work environment based on mutual respect and teamwork that align with the corporate values
• Maintain a positive team work environment

Operational Efficiency:

• Ensure compliance with all policies and procedures
• Ensure timely and seamless execution of all company initiatives and programs
• Execute store opening and closing procedures including counting till funds, completing cash reconciliations, opening, and closing registers, securing facility, and database management (ensuring financial accuracy)
• Accuracy in worked time recording
• Accuracy and proficiency in cash management and use of POS system
• On going desire to learn and update oneself on the product knowledge

Skills and Abilities Required:

• Exceptional customer service skills
• Proven ability to work with retail operating systems
• Excellent verbal, written and interpersonal communication skills
• Strong work ethics
• Demonstrate critical thinking and logic
• Strong interpersonal skills with the ability to build a loyal client base
• Excellent time management skills
• Positive attitude
• Attention to detail
• Ability to lead a team as well as work as part of a team
• Must have weekend availability

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *