First seen by our source: 29 days ago
Food Service Supervisor
@ A&W Restaurants
Victoria, British Columbia
Overview
A&W Restaurants is hiring two full-time Food Service Supervisors at its Langford, BC location, starting immediately. The role supervises front-line staff during shifts, oversees food quality, safety and service standards, and handles inventory and cash-control tasks. The position pays $21 per hour for 40 hours per week, with optional employee-funded medical, dental and RRSP benefits.
Pay:
$21 an hour
Responsibilities:
- Supervise and schedule front-line staff during assigned shifts
- Ensure food quality, safety and sanitation standards
- Handle guest concerns and service recovery
- Support inventory counts, ordering and waste monitoring
- Complete daily accounting and shift documentation
Requirements summary:
- Secondary school or equivalent required
- Three years of food preparation experience
- FOODSAFE Level 1 required, Level 2 preferred
- Previous food service supervisory experience preferred
- Strong communication and conflict resolution skills
- Ability to perform under pressure in a fast-paced setting
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Manages people | Yes |
| Hours per week | 40 |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Mostly standing |
| Physical demands | physical moderate · lift 25 lb · computer low |
| Languages | English |
| Licences & certifications | FOODSAFE Level 1, FOODSAFE Level 2 |
| Education | High school (required) |
| Perks mentioned | Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
A&W Restaurants
| Field | Value |
|---|---|
| Open jobs on Jobsy | 178 |
A&W in Victoria, BC, is seeking full-time, permanent, Food Service Supervisors, to start immediately in our Langford location - Island Burgers Inc. (2430 Millstream Road).
No# of Positions: 2
Wage: $21 per hour
Location of work: 2430 Millstream Road, Victoria BC V9B 3R3
Hours Per Week: 40
Language: English
Education: Secondary School Certificate or equivalent
Experience: 3 years experience in food preparation
Benefits include an optional, employee‑contributed single or family Medical and Dental Benefit plan comprising Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care, Basic and Optional Life Insurance, along with an optional, employee‑contributed Group RRSP.
The McMurray Group owns and operates A&W Restaurants across Western Canada. We are committed to creating a positive, people-centered workplace built on respect, teamwork, and open communication. We recognize and celebrate the efforts and achievements of our team members, and we strive to provide an environment where everyone can learn, grow, and succeed.
Role
The Shift Manager is responsible for supervising, coordinating, and supporting front‑line staff during assigned shifts to ensure efficient restaurant operations. This role ensures food quality, safety, service consistency, and adherence to all A&W standards, as well as provincial health, safety, and employment regulations. Responsibilities align with NOC 62020, which covers supervisory duties involving staff coordination, quality control, inventory support, and maintaining service standards.
Responsibilities
Operations
- Ensure the safety and well-being of all customers and staff.
- Monitor restaurant readiness to meet production demands, maintaining food quality, speed of service, and overall guest experience.
- Open and/or close the restaurant, including handling float and safe access.
- Supervise, coordinate, and schedule staff activities, ensuring stations are assigned and breaks are managed.
- Resolve operational issues involving staff, customers, or restaurant systems according to company policies.
- Make decisions that balance food quality, service times, labour cost, and operational efficiency.
- Maintain records and complete required daily paperwork and shift documentation.
- Support training, coaching, and onboarding of new employees.
- Address performance concerns professionally, escalating when appropriate.
- Ensure adherence to sanitation, hygiene, and safe food handling protocols.
Financial
- Complete daily and weekly accounting administration tasks as required.
- Support inventory control by counting inventory, estimating needs, placing or supporting orders, and monitoring waste and usage.
- Apply cash-handling procedures and principles of cost control, including food and labour cost awareness.
- Assist in maintaining records of stock, sales, wastage, and repairs.
Customer Service
- Maintain high standards of cleanliness, guest service, and hospitality throughout the shift.
- Ensure safe food handling practices are consistently followed.
- Support efficient guest service by ensuring proper staff placement, stocking, and timely preparation of products.
- Manage guest concerns, incidents, or complaints using service recovery guidelines.
- Ensure team appearance and professionalism meet A&W standards.
Qualifications & Requirements
- Completion of secondary school or equivalent is required.
- Completion of a community college program in food service administration, hospitality, or restaurant management, or several years of experience in food preparation or food service.
- FOODSAFE Level 1 required; FOODSAFE Level 2 preferred (or provincial equivalent).
- Previous supervisory or leadership experience in a food service environment preferred.
- Strong communication, conflict resolution, and organizational skills.
- Ability to work in a fast‑paced environment and make sound decisions under pressure.
Competencies
- Leadership & Team Supervision: Ability to supervise and motivate staff to meet service and quality standards.
- Operational Awareness: Understanding of restaurant flow, production systems, and safety guidelines.
- Customer Focus: Commitment to high‑quality guest experiences and effective service recovery.
- Problem Solving: Ability to quickly assess issues and implement solutions during shift operations.
- Time Management: Effective prioritization to meet deadlines and maintain operational standards.
- Attention to Detail: Ensures quality control, accurate records, and compliance with procedures.
Working Conditions
- Fast‑paced food service environment.
- Standing for extended periods; occasional lifting of up to 25 lbs.
- Standing, lateral stepping, and repetitive motion for extended periods.
- Shift work, including mornings, evenings, weekends, and statutory holidays.
- Responsible for restaurant functions during assigned shifts, including supervisory decisions.
Posted: January 6, 2024
How to Apply
Please ensure you provide a current and relevant resume, including applicable work experience and references.
Applicants must be legally authorized to work in Canada. Applications without work authorization will not be considered.
Application Options
We encourage candidates to apply through the posting link for priority processing. If the link is not working, you may submit your resume using one of the options below:
• Online: https://mcmurraygroupofcompanies.applytojob.com
• In person at the restaurant location
• By mail: Recruitment – A&W McMurray Group, 2739 30th St., Vernon, BC, V1T 5C6
If you are viewing this posting, the position has not yet been filled. Only qualified applicants will be contacted for assessments and interviews.
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