Food Services Aide

Trico LivingWell – Clover Living:

Clover Living is an Independent Living & 55+ Supportive Living Level 2 accommodation facility for Chinese/Oriental Seniors in Calgary. It provides enriched Independent & Supportive Living accommodation choices, housekeeping, Chinese meals, resident support, wellness and recreational activities, 24/7 Emergency Call Bell service and amenities. Conveniently located in Chinatown with a scenic view of the Bow River and Sien Lok Park, Clover Living offers residents a healthy, vibrant and peaceful community experience.

Job Summary:

Under the supervision of the Food Services Manager/Executive Chef, the Food Services Aide is responsible for assisting with the preparation and service of meals, maintaining cleanliness in the kitchen and dining areas, and ensuring a pleasant dining experience for residents.

Fluency in Cantonese and/or Mandarin is required for this role.

Key Outcomes:

• Maintain a safe and sanitary kitchen environment
• Utilize personal judgment and culinary expertise to season and cook food to enhance flavors and quality
• Present dishes in an aesthetically pleasing manner, showcasing attention to detail and culinary skills
• Efficiently organize food storage and kitchen equipment for optimal workflow and accessibility
• Collaborate with supervisory staff to plan menu changes, accommodate dietary restrictions, and develop special dishes
• Provide guidance and supervision to kitchen staff to ensure smooth operations
• Ensure compliance and uphold food safety standards
• Support the smooth operation of kitchen activities by effectively managing dishwashing, cleaning, and food preparation assistance

Key Responsibilities:

• Assists in the preparation of breakfast, lunch, dinner, and snacks following established menus and guidelines
• Serves meals to residents, ensuring proper portions and dietary requirements are followed
• Set up, clean, and sanitize the dining hall before and after meal service
• Washes and sanitize dishes, utensils, and kitchen equipment
• Stocks food items and supplies as needed to maintain efficient operations
• Assists in basic food preparation, such as peeling, chopping, or portioning ingredients
• Follow safety and sanitation protocols to maintain a clean and safe work environment
• Supports special events by helping with food preparation and service
• Interacts courteously with residents, ensuring a positive dining experience
• Operate the dishwasher and check all items for cleanliness- dishwasher must be cleaned properly (racks removed) as per standards daily
• Store all clean dishes in appropriate areas
• Must sweep & mop entire kitchen several times a day to maintain cleanliness
• Assist in unloading and organizing daily food delivery
• Clean the garbage area, sort & organize trash
• Performs other related duties as assigned by the Food Services Manager
• Performs other related duties as required

Skills and Abilities:

• Promotes employee morale, cooperation, and creative planning for change and innovations
• Manages time and resources, implements activities to promote cooperation among relevant others
• Sensitive to diverse cultures and preferences
• Proficiency with computers and other technology
• Physically able to perform the duties of the position
• Able to remain patient and helpful with people who are unwell and/or upset
• Ability to work effectively as part of a team
• Strong organizational and time management skills
• Friendly and respectful demeanor when interacting with residents
• Attention to detail to ensure cleanliness and food safety standards are met
• Must recognize a problem when it arises and be able to resolve it appropriately by using good judgment and initiative according to company policy and procedure
• Assess the value, and importance of products and customer needs to maintain a high standard of quality
• Must know or quickly learn how to use and maintain commercial dishwashing equipment and understand and manage cleaning supplies
• Occasionally work overtime when needed and assist the workload of others when required
• Must be prepared to work overtime when needed and assist the workload of others
• Must follow food sustainable & wastage practices, and lead in initiatives based on observations, and make recommendations
• Teamwork Inspires and fosters a team environment and works collaboratively to achieve kitchen and service goals and objectives with all kitchen staff

Physical Job Requirements:

This position requires the Food Service Aide to be able to:

• Standing /walking for the majority of shift 8 hours (excluding break & lunch)
• Multitask in a fast-paced environment
• Perform moderate physical activities, including lifting (up to 40 lbs/18 kg), balancing, walking, handling materials, and transferring hot items
• Work safely in a frequently wet environment with well-paced mobility for up to four hours
• Requires finger dexterity for small tools and the ability to follow instructions precisely

Qualifications:

• Must possess good written and oral communication skills
• Strong interpersonal, communication, and customer focus skills
• Basic computer proficiency and experience required
• Current (within 6 months) Police Clearance with Vulnerable Sector Screening
• 3 doses of COVID-19 and the Current (within 1 year) influenza vaccination record
• Proficiency in Cantonese, Mandarin, and English, both verbally and in writing
• High school diploma or equivalent preferred
• Food-safe certification (or willingness to obtain)
• Previous experience in food preparation, serving, or kitchen work is an asset
• Must be knowledgeable in Canada’s Food Guide to healthy eating
• WHIMS Certified