Posted 16 months ago
French Bilingual – Evergreen Posting
@ The Independent Order of Foresters - Canada
Toronto, Ontario
Overview
The Independent Order of Foresters - Canada is hiring bilingual French and English customer service staff for several roles, including member service, claims, new business, verification and case management. The work centres on inbound service calls and follow-up with members. The posting is a full-time, hybrid position with 3 to 5 years of customer service experience an asset.
Responsibilities:
- Répondre aux appels de service entrants
- Effectuer des appels de suivi au besoin
- Offrir un service à la clientèle de haut niveau
- Promouvoir les avantages d'être membre de Foresters
Requirements summary:
- Maîtrise du français et de l'anglais, à l'oral et à l'écrit
- 3 à 5 ans d'expérience en service à la clientèle (un atout)
- Expérience en centre d'appels entrants (un atout)
- Capacité à respecter des échéanciers serrés
- Diplôme collégial ou universitaire (un atout)
Tools & skills
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2025-07-06
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | College diploma (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
The Independent Order of Foresters - Canada
| Field | Value |
|---|---|
| Open jobs on Jobsy | 16 |
Career Opportunity
Role Title
French Bilingual – Evergreen PostingPurpose of role
Foresters Financial believes superior performance helps us drive innovation and customer service excellence. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the needs of our employees.Job Description
Key Responsibilities:
- Answer inbound service-related calls regarding all aspects of doing business with Foresters Financial and Foresters Financial activities. Conduct follow up calls as needed.
- Prioritize the customer relationship at all times by listening and responding with empathy
- Provide the highest level of customer service and facilitate all actions necessary through collaboration with multiple business areas, including research and follow up to positively satisfy customer needs
- Maximize opportunities to evolve the customer relationship by providing excellent customer service and promoting the benefits of being a Foresters member
Here are a few roles we are hiring for:
• Bilingual Member Service Representative (1-year contract)
• Bilingual Claims Administrator
• Bilingual New Business Administrator
• Bilingual Verification Specialist
• Bilingual Case Manager
• Bilingual (FR) Customer Service Representative, Administrative Support
• Bilingual (FR) Client Support Representative L1
Key Qualifications:
- 3-5 years of customer service experience with a passion for service excellence is an asset.
- Previous inbound contact center experience is an asset.
- Proficient in English and French (verbal and written) to effectively communicate with internal and external customers/partners and vendors is required
- Ability to meet tight timelines under pressure while delivering quality service
- Technical/analytical skills within established systems, standards, and clearly defined procedures within in a structured job environment
- College Diploma or University Degree an asset
#LI-Hybrid
Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.
Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [email protected] in advance of your appointment.
Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.
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