Posted 9 months ago
Front Desk Agent CAN
@ New Castle
Dartmouth, Nova Scotia
Overview
New Castle is hiring a full-time Front Desk Agent to check guests in and out, handle payments, and help guests with requests by phone or in person. The work is busy and customer-facing, with long hours often spent standing. The posting asks for strong English communication, cash and credit handling, and front office software skills.
Responsibilities:
- Greet and check in guests, in person and by phone
- Check guests out and address complaints
- Help guests with everyday requests and problems
- Collect payments and route calls and messages
- Follow hotel safety and security procedures
Requirements summary:
- Good verbal and written English communication
- Ability to handle cash or credit transactions
- Front office software proficiency
- Able to lift up to 20 lb occasionally and 10 lb frequently, with luggage up to 50 lb
- Comfortable with long hours, often standing
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-01-28
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-22
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Mostly standing |
| Physical demands | physical low · lift 50 lb · computer moderate |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
New Castle
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 56 |
Front Desk Agent
How can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are often the first person – and last person – a guest speaks to so your genuine welcome and appreciation of the guest will set the tone for the stay. You have the opportunity to shine in this role which is both busy and interactive! As Front Desk Agent, you will
• Make a First Impression – so the person in this role must have a genuine passion to deliver a great hospitality experience – whether in person or by phone. You must want to Wow the guest with your welcoming personality.
• Make a Lasting Impression – while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen!
• Enjoy Problem Solving – many guests need help with miscellaneous things – their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help.
• Be Accountable – you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.
• Be a Safety & Security Agent – follow your hotel’s established safety and security policies & procedures. Anticipate problems and call management as needed.
Job Requirements
This role requires good verbal and written English communication skills. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.
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