First seen by our source: yesterday
Front Desk Assistant
@ Mount Royal University
Calgary, Alberta
Overview
Mount Royal University is hiring a Front Desk Assistant for its MRU Injury & Prevention Clinic. The role greets patients, schedules appointments in JANE.app, and handles billing including direct billing to third-party insurers, on a variable schedule of 3 to 35 hours per week, typically 4 PM to 8 PM weekday shifts, paying $15.45 to $19.44 per hour.
Pay:
$15.45–$19.44 an hour
Responsibilities:
- Greet and assist patients at the reception desk
- Answer telephones and schedule appointments in JANE.app
- Bill for services, including direct billing to third-party insurers
- Perform clinic opening and closing tasks
- Complete next-day operations and training of new team members
Requirements summary:
- One-year post-secondary education or certificate
- Customer service experience
- Medical or customer-facing administrative experience (asset)
- JANE.app and direct billing experience (asset)
Tools & skills
Source and dates
Source type not verified · hrsmart
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-05
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Schedule | evening |
| Travel | air: none · ground: none |
| Work setting | Office, Hospital or clinic |
| Position | Mostly standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Mount Royal University
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
- Other recorded names
- Mount Royal University
- Profile identifies a recruitment agency
- No
| Field | Value |
|---|---|
| Company size | 1001-5000 |
| Open jobs on Jobsy | 45 |
| View page |
About the Role
Working within the MRU Injury & Prevention Clinic, this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week. This position supports the administrative work of the MRU Clinic during variable weekday shifts, typically from 4 PM to 8 PM. This position requires exceptional customer service when greeting patients/clients, appointment scheduling into the JANE.app electronic health record and billing for services including direct billing to Third Party insurers. The position supports the administrative needs of multiple independent practitioners who provide para-medical and medical services. This position also works collaboratively with the administrative front-end team including the Lead Administrator, Administrative Assistant and Flexible Employees and clinic manager.
Responsibilities
- Greeting and interacting with patients/clients at the reception desk
- Answering the telephone and scheduling appointments
- Billing for services including direct billing of services to Third Party insurance providers
- Performing closing & opening clinic tasks / procedures
- Completing tasks required next day operations including; initial appointments calls, providing directions to the clinic, explaining parking options, scanning documents into JANE.app, folding laundry, and organizing the treatment area for the following day.
- Completing mandatory Cyber-Security training
- Completing PCI training modules and compliance with PCI Cash Handling Policy
- Maintaining patient/client record privacy & confidentiality
- Other duties as necessary, including supportive training of new team members
Qualifications
- One-year Post Secondary education or completion of certificate or program
- Customer Service experience
- Administrative experience in medical, para-medical or other customer facing position would be an asset
- Experience with JANE.app and Direct Billing would be an asset
Salary: $15.45 - $19.44 per hour
Closing Date: Open until a suitable candidate is found
A resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name]_[Requisition Number]_[Document Title].pdf (ex. Smith_1234_CV.pdf).
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