Posted 3 months ago
Front Desk Associate Part Time Weekend PM
@ Planet Fitness - Easy Mile Fitness
St. Catharines, Ontario
Overview
Planet Fitness - Easy Mile Fitness is hiring a part-time front desk associate for weekend afternoon and evening shifts, Saturday and Sunday from 3PM to 9PM. The role covers member check-in, phone inquiries, membership sign-ups and billing, retail sales, and cleaning and safety walks of the club. The posting offers a free Black Card membership, a 401(K) and Roth retirement plan, and employee discounts.
Responsibilities:
- Greet and check in members and guests
- Answer phones and handle membership inquiries
- Process sign-ups, billing updates and cancellations
- Execute retail transactions and drive sales goals
- Clean equipment, restrooms and spa amenities; walk the club for safety
Requirements summary:
- 6-12 months customer service experience preferred
- Positive, upbeat and diplomatic attitude
- Basic computer proficiency
- Willing to become CPR/AED certified
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · careerplug
- Employer posting date
- 2026-08-10
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Schedule | evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Mostly standing |
| Physical demands | physical moderate · computer low |
| Licences & certifications | CPR/AED |
| Perks mentioned | Retirement plan, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Planet Fitness - Easy Mile Fitness
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Planet Fitness Franchisee
Full company description
Easy Mile Fitness is a multi-unit franchisee of Planet Fitness health clubs located throughout the Southeast. Based in Boston, MA the company owns & operates +70 Planet Fitness clubs across Alaska, Florida, Georgia, South Carolina, Oregon, Puerto Rico, and Ontario, Canada. At Easy Mile Fitness we are singularly focused on our mission: To create and serve our communities by enriching lives through passionate team members who embody Planet Fitness' values. With more than 2,000 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone®.
- LinkedIn followers
- 1,683
- People associated on LinkedIn
- 58
- Reported office locations
- 545 Boylston St, Floor 5, Boston, Massachusetts 02116, US
- Other recorded names
- Planet Fitness - Easy Mile Fitness
- EASY MILE PUERTO RICO LLC
- Easy Mile Fitness
- Profile identifies a recruitment agency
- No
Easy Mile Fitness is a multi-unit franchisee of Planet Fitness health clubs located throughout the Southeast. Based in Boston, MA the company owns & operates +70 Planet Fitness clubs across Alaska, Florida, Georgia, South Carolina, Oregon, Puerto Rico, and Ontario, Canada. At Easy Mile Fitness we are singularly focused on our mission: To create and serve our communities by enriching lives through passionate team…
| Field | Value |
|---|---|
| Industry | Wellness and Fitness Services |
| Company size | 501-1,000 employees |
| Headquarters | Boston, Massachusetts |
| Organization type | Privately Held |
| Year founded | 2016 |
| Open jobs on Jobsy | 18 |
| View page |
Who We Are:
At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!
Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!
We are looking to fill this position with a schedule of Saturday and Sunday from 3PM-9PM.
Who You Are:
All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®. Characteristics that will make you a perfect match for our Front Desk Associate:
- Exhibit a positive and upbeat attitude.
- Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
- Pride yourself on your work while being punctual, reliable, and dependable.
- Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
- Act with integrity and show respect to everyone around you.
- Exhibit strong communication skills and have an ability to listen and empathize.
- Inspire and motivate others to achieve their goals.
- Are a quick study with the ability to apply what you have learned during online and hands-on training.
About the Front Desk Associate Role:
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! Daily responsibilities for the Front Desk Associate also include:
- Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
- Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
- Perform prospective member calls and tours; assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Resolve member concerns and escalate to a Manager as needed.
- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
- Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
More reasons to join Planet Fitness!
- Free Black Card Membership
- 401(K) and Roth Retirement Savings Plan
- Employee perks and discounts
- Engaging team-building competitions and social events
About Your Qualifications:
- 6-12 months of experience in a customer service environment is preferred
- Willing to become CPR/AED Certified (Training provided by Planet Fitness)
- Basic computer proficiency
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