Posted 12 days ago
Front Desk Reception (Scarborough)
@ Axis Therapy & Performance
Ontario
Overview
Axis Therapy & Performance is hiring a part-time front desk client care coordinator for its Scarborough clinic. The role handles front desk operations, booking and schedule management, client communication, billing and end-of-day cash reconciliation. The posting states $19-21 per hour, a minimum of 2 shifts per week, and flexible days, evenings and weekends.
Pay:
$19–$21 an hour
Responsibilities:
- Manage front desk operations, bookings and arrival times
- Monitor therapist schedules, waitlists and call-backs
- Handle billing, invoicing and insurance claims
- Respond to medical requests and capture referral notes
- Complete end-of-day and end-of-month cash reconciliation
Requirements summary:
- 1+ years of customer service or hospitality experience
- Minimum 2 shifts per week (about 10 hours)
- Flexible for days, evenings and weekends
- Strong attention to detail and communication skills
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workable
- Employer posting date
- 2026-10-26
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-10-26
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 10 |
| Schedule | day, evening |
| Travel | air: none · ground: none |
| Work setting | Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Performance bonus, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Axis Therapy & Performance
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
|Refine The Way You Move|
Full company description
We aren't trying to re-invent the wheel. We are merely providing you a better wheel. Axis Therapy & Performance is a comprehensive fitness and lifestyle therapy ecosystem and has been serving the GTA since 2018. Our vision is 2 fold: To provide a creative and less cookie-cutter experience to our clients, helping to refine the way they move, and to create lasting impressions; but also to be apart of our therapist’s journey, ensuring constant coaching and realistic career paths so they reach their professional and financial goals, quicker than they would anywhere else. With 6 locations (and counting) and with a collaboration of highly trained Chiropractors, Physiotherapists, and Registered Massage Therapists – Axis has helped thousands of clients reach their fitness and mobility goals, and continues to lead the conversation on why taking care of your body today will ensure your body moves pain free and the way it was designed to, tomorrow. Allow us to facilitate your movement, and refine the way you move!
- LinkedIn followers
- 2,705
- People associated on LinkedIn
- 59
- Reported office locations
- 377 Broadview Ave, Unit 101, Toronto, Ontario M4K 2M7, CA
- 305 Milner Ave, Unit 107, Scarborough, Ontario M1B 3V4, CA
- 8 Mercer St, Unit 3, Toronto, Ontario M5V 0C4, CA
- 2137 Lake Shore Blvd W, Unit 2, Toronto, Ontario M8V 0B3, CA
- 60 Bristol Rd E, 604, Mississauga, Ontario L4Z 3K8, CA
- 2880 Major Mackenzie Drive East, Unit 2, Markham, Ontario L6C 0G6, CA
- Business categories
- Alternative Medicine
- Fitness
- Health Care
- Mental Health
- Personal Health
- Sports
- Therapeutics
- Wellness
- Other recorded names
- Axis Therapy & Performance
- Specialties
- Chiropractic Medicine
- Physiotherapy
- Registered Massage Therapy
- Cupping Therapy
- Orthotics
- Mobility Training
- Fascial Stretch Therapy
- Functional Range Conditioning
- Personal Training
- Acupuncture
- Sports Rehab
- Functional Mobility
- Fitness
- Active Release Therapy
- compression socks
- lifestyle therapy
- custom braces
- pelvic health
- Naturopathic Medicine
- and IV Vitamin Therapy
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
We aren't trying to re-invent the wheel. We are merely providing you a better wheel. Axis Therapy & Performance is a comprehensive fitness and lifestyle therapy ecosystem and has been serving the GTA since 2018. Our vision is 2 fold: To provide a creative and less cookie-cutter experience to our clients, helping to refine the way they move, and to create lasting impressions; but also to be apart of our therapist’s…
| Field | Value |
|---|---|
| Industry | Wellness and Fitness Services |
| Company size | 51-200 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2018 |
| Specialties | Chiropractic MedicinePhysiotherapyRegistered Massage TherapyCupping TherapyOrthoticsMobility TrainingFascial Stretch TherapyFunctional Range ConditioningPersonal TrainingAcupuncture |
| Open jobs on Jobsy | 20 |
| View page |
Are you a passionate person seeking a clinic that fosters collaboration, offers a vibrant clinic culture, robust mentorship, genuinely cares about your success and professional journey, and values you personally? Axis Therapy & Performance is seeking enthusiastic individuals to join our team.
At Axis, our client care coordinator team is responsible for providing exceptional client experience and hospitality. The CC ensures excellence in all aspects of front desk operations, clinical workflow and service to support therapists and clients.
About Us:
At Axis Therapy & Performance, we're not just a clinic, we're a community dedicated to redefining excellence in physical and manual therapy. Established in 2018, our clinics in the Greater Toronto Area embody a vibrant culture of hard work and dedication to providing exceptional care. We're committed to continuous learning and offer opportunities for professional growth.
Our Values:
- Determination
- Collaboration
- Outcome-Obsession
Role Overview:
This role reports to the Regional Coordinator (RC) of the respective clinic. In this role, you will provide excellence in front desk operations, clinic workflow and service to support therapists and clients to deliver a lasting impression on each client. The ideal candidate has a positive attitude, eagerness and passion for getting things done in an efficient and accurate manner, all while upholding Axis standards.
The responsibilities and tasks laid out for the position are representative of those that this individual is expected to perform. This is not a comprehensive list and other responsibilities and/or tasks may be assigned from time to time.
What You'll Do:
- Promote the clinic culture
- Embody Axis core values and standards to help deliver the Axis Experience to all clients
- Support therapists in their day-to-day needs to ensure smooth workflows
- Maintain facility standards and ensure utmost compliance with the Axis policies and safety standards
- Constantly monitor and manage the therapists schedule to optimize the day via initial bookings, waitlist management and call-backs
- Manage client bookings and arrival times
- Ensure initial, canceled, no showed, and wait-listed clients are contacted as necessary
- Accurately and precisely capture referral notes for new clients
- Ensure all billing, invoicing and claims are submitted and filed accurately
- Ensure clinic organization and cleanliness is consistently monitored and up to clinic standards
- Work with the RC to follow up on any outstanding payments as necessary
- Respond to all medical request inquiries received at the clinic
- Complete all cash reconciliation and reporting processes at end of day/end of month
- Ensure excellent communication with all CCs, therapists and leadership to ensure smooth operations
- Work with RC to assist with any tasks, business initiatives and documentation as needed
Who You Are:
- You have 1+ years experience in customer service and/or hospitality
- You are flexible to work days, evenings and/or weekend hours as needed
- You must be able to work a minimum of 2 shifts per week (equivalent to ~10 hours per week)
- You have strong attention to detail
- You are passionate by nature, wanting to help your team grow as a whole
- You are passionate about the industry we are in, the work we do, and you understand the value we offer, allowing you to effectively communicate these values to our clients
- You are able to work independently with minimal supervision as well as within a team
- You have an innate drive to work hard, take initiative, and hustle
- You come in everyday with your professional cap on, and as your authentic self
- You prioritize your mental and physical health so you can come in everyday as the best version of yourself
- You are passionate about ensuring top quality client interactions and experiences are delivered day in and day out
- You care about your workspace, ensuring your space is clean and presentable
- You embody strong sales, communication and customer service skills
- You are open-minded and adaptable to new workflows and business initiatives
Perks This Role Offers:
- Hourly Wage of $19-21
- On-Site Gym
- Casual Work Attire
- Bonus Incentives for Staff Referrals
- Staff Discounted Treatment Sessions
- Growth and Leadership Opportunities
- Mental Health Benefits via Inkblot Therapy
- The Best Culture/Work Environment in the Industry
- Quarterly Staff Socials (Yacht Parties, BBQs, Formal Xmas Gala/Awards, etc.)
- Discounted Rates with Partnered Vendors (SPOT Pet Insurance, Goodlife, Empire Custom Tailored Suits, etc.)
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