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Posted 17 months ago

Front Office/Customer Service Representative

@ Closets By Design Niagara

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Stoney Creek, Ontario

$18–$23/hrFull-time
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SIGNALS

Overview

Closets By Design Niagara is hiring a Front Office/Customer Service Representative for a full-time role. The work covers answering and directing phone calls, booking appointments, managing designers' calendars in CRM, greeting visitors and supporting the sales and installation teams. The posting asks for office experience, Microsoft Office proficiency and strong communication, and offers paid training, paid time off and a performance bonus.

Pay:

$18–$23 an hour

Responsibilities:

  • Answer and direct incoming phone calls and book appointments
  • Manage designers' appointment calendars in CRM
  • Greet visitors and assist with office support needs
  • Deliver administrative support to office, sales and production/installation staff

Requirements summary:

  • Office experience required; no degree needed
  • Proficient in Microsoft Office
  • Excellent phone etiquette and strong organization
  • Strong verbal and written communication skills

Tools & skills

Microsoft OfficeCRM

Benefits mentioned

Health insuranceDentalPaid time offEmployee discount
Source and dates

Source type not verified · careerplug

Employer posting date
2025-06-28
First seen by our source
2026-10-15
Source record updated
2026-10-15

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Hours per week40 (estimated)
Travelair: none · ground: none
Work settingOffice
PositionSitting and standing
Physical demandsphysical low · computer high
LanguagesEnglish
Perks mentionedGenerous paid time off, Performance bonus, Employee discount, Paid training

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Closets By Design Niagara

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FieldValue
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Job description

Benefits:

  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Opportunity for advancement
  • Paid time off
  • Training & development

We are currently seeking an enthusiastic and motivated individual to immediately fill the position of Front Office/Customer Service. Applicants must demonstrate a commitment to client satisfaction by communicating what is necessary in a genuinely friendly and professional fashion.

Benefits

  • Paid training for front desk and ongoing professional development
  • Paid holidays and paid time off.
  • Health benefits. Not available at all locations.
  • Open door policy with your manager.

Responsibilities

  • Answer and direct incoming phone calls and be responsible for booking appointments.
  • Manage designers’ appointment calendars in CRM.
  • Greet visitors and assist with office support needs.
  • Deliver administrative support for office staff, sales team, and production/installation department.
  • Complete general office duties with strong verbal and written communication skills.

Requirements

  • No degree is needed. We are looking for candidates with office experience.
  • Proficient in Microsoft Office.
  • Excellent phone etiquette.
  • Strong personal organizational skills.
  • Strong work ethic.
  • Strong verbal and written communication skills.
  • Customer oriented, friendly and enthusiastic.

Closets by Design - Overview

  • Closets by Design is a nationally recognized leader in home organizing systems.
  • We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more.

Closets by Design - Our Values

  • Serve Others
  • Be a Problem Solver
  • Trust the Process

We respond to all candidates within 24 hours and complete hiring in 7 days.

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