Fulfillment and Returns Grading Associate

As a Fulfillment and Returns Grading Associate, you will play a specialized role within the e-commerce operations team, providing value-added services that require direct product handling, technical expertise, and exceptional attention to detail. You will be responsible for product customization, returns processing, authenticity verification, and inventory maintenance, ensuring all products meet Swatch Group quality standards before reaching customers or being returned to inventory.

Starting base pay of $26.00 per hour.

Responsibilities include:

Product Customization & Preparation: Perform product engraving and customization services according to customer specifications. Complete strap sizing and adjustments while ensuring product integrity, quality, and presentation standards are maintained.
Returns Processing & Grading: Process e-commerce and wholesale returns through the entire returns lifecycle. Inspect returned merchandise, evaluate product condition, determine grading classifications, and ensure accurate documentation of all return activities.
Authentication & Verification: Conduct detailed inspections to verify product authenticity and validate returned watch components. Ensure all products meet company quality standards and identify any discrepancies, irregularities, or signs of tampering.
Inventory Maintenance & Organization: Maintain accurate returns inventory records and storage locations. Update inventory transactions within SAP, ensure proper product tracking, and support inventory accuracy through organized handling and documentation practices.
Cross-Functional Collaboration: Work closely with the Warehouse Team and Loss Prevention Manager to investigate product discrepancies, maintain inventory integrity, and support operational objectives. Communicate effectively regarding returns status, quality concerns, and inventory issues.

Working Conditions:

Average of 37.5 or more hours per week. Must maintain open availability to meet business needs and may be required to work more than 37.5 hours a week, including weekends and holidays.

While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support). Work involves light to moderate physical effort, with standing and repetitive hand movements required throughout the shift. The role requires handling small and delicate watch components, detailed visual inspections, and extended periods of concentrated work. Significant focus, accuracy, and manual dexterity are required when performing grading, authentication, and customization activities.

Profile

High school diploma or equivalent required; post-secondary education is an asset.
Experience in jewelry, watchmaking, product inspection, quality control, or other detail-oriented work preferred.
Knowledge of SAP systems required.
Good eyesight (corrective lenses acceptable) and the ability to perform detailed visual inspections.
Above-average sensitivity of touch and the manual dexterity required to handle luxury timepieces and components.
Ability to maintain a high standard of cleanliness, accuracy, and product care.
Experience with inventory management, product handling, or returns processing is considered an asset.
Proficient computer skills, including Microsoft Office applications.
Ability to maintain confidentiality and follow established security and loss prevention procedures.

Company description Swatch Group is a diversified multinational holding company active in the manufacture and sale of finished watches, jewellery, watch movements and components.