Log in Sign up free
Apply now

Posted 14 days ago

Bilingual Customer Service Representative

@ Arrow Workforce Solutions

View all jobs

Brampton, Ontario

Full-time
Apply now
SIGNALS

Overview

Arrow Workforce Solutions is hiring a fully bilingual English and French customer service representative in Brampton, ON, on a full-time contract at $23.76 per hour. The role handles inbound phone, chat and email inquiries about shipments, tracking, delivery and pickups. The posting states a 100% onsite training period, then a hybrid schedule of one week onsite and one week from home, with evening shifts from 8 AM to 8 PM.

Responsibilities:

  • Répondre aux demandes des clients par téléphone, clavardage et courriel
  • Fournir l'information sur les envois, le suivi et les livraisons
  • Enquêter sur les préoccupations des clients et coordonner les solutions
  • Planifier les demandes de ramassage dans les systèmes internes
  • Tenir une documentation exacte des interactions

Requirements summary:

  • Bilinguisme français et anglais, parlé et écrit
  • Expérience en centre d'appels ou en service à la clientèle
  • Capacité à gérer plusieurs conversations simultanément
  • Maîtrise de Microsoft Word et Excel
  • Réussite de l'évaluation eSkills (38 mots/minute, 90 % de précision)

Tools & skills

Microsoft WordMicrosoft ExcelWindows
Source and dates

Source type not verified · apify-linkedin

Employer posting date
2026-10-27
First seen by our source
2026-11-11
Source record updated
2026-11-11

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Hours per week40
Scheduleday, evening
Travelair: none · ground: none
Work settingOffice, Home
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish, French

Summary and details written by AI from the posting; the employer’s posting is the authority.

Apply now

Arrow Workforce Solutions

View all jobs
FieldValue
Open jobs on Jobsy12
Job description

Bilingual Customer Service Representative (English/French)

Location: Brampton, ON

Employment Type: Full-Time Contract

Pay Rate: $23.76/hour

Schedule

Training Period (First 6 Weeks):

  • Monday to Friday | 9:00 AM – 5:00 PM
  • 100% onsite training required

After Training:

  • Monday to Friday | 8:00 am to 8:00 pm, Monday to Friday with most positions scheduled for the afternoon shift
  • Hybrid schedule: 1 week onsite / 1 week work from home

Work From Home Requirements:

  • Reliable high-speed internet connection (minimum 50 Mbps upload speed).
  • Quiet and professional workspace.

Key Responsibilities

  • Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
  • Manage multiple customer interactions simultaneously, including handling up to three chats at once.
  • Provide accurate shipment information, including tracking updates, delivery status, address changes, and proof of delivery requests.
  • Investigate customer concerns and coordinate with internal departments to resolve issues efficiently.
  • Schedule pickup requests using internal systems and provide accurate pricing information when required.
  • Maintain ownership of customer inquiries by providing regular updates and ensuring timely resolution.
  • Handle challenging customer situations professionally by demonstrating empathy, patience, and effective problem-solving skills.
  • Identify opportunities for additional services and support sales lead generation initiatives.
  • Follow established customer service processes, quality standards, and performance metrics.
  • Maintain accurate documentation of customer interactions and resolutions.

Qualifications & Requirements

  • Fluently bilingual in English and French (spoken and written).
  • Previous experience in a call centre, customer service, or contact centre environment.
  • Strong communication skills with excellent telephone etiquette.
  • Ability to manage multiple tasks and conversations in a fast-paced environment.
  • Strong problem-solving and decision-making skills.
  • Ability to handle difficult customer interactions professionally.
  • Excellent written communication, grammar, and attention to detail.
  • Strong team player with a positive attitude and high energy level.
  • Ability to work independently and meet performance targets.
  • Knowledge of Canadian geography is an asset.

Technical Requirements

  • Comfortable using Windows-based computer systems and Microsoft Office applications (Word/Excel).
  • Strong computer literacy and ability to navigate multiple systems simultaneously.
  • Ability to successfully complete an eSkills assessment, including:
  • Typing speed assessment (minimum 38 WPM with 90% accuracy).
  • Written communication and grammar assessment.
  • Multitasking and system navigation simulation.

#awspro

Similar jobs

  • Customer Service Representative

    Mississauga, ON
    Full Time

    COSCO SHIPPING CANADA

    Candidates need a post-secondary education in business, supply chain, logistics or transportation, and 1-3 years of ocean freight or logistics experience is preferred. They should understand U.S. export shipping documentation and be proficient in Microsoft Office.

    Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint

  • Customer Service Representative

    Mississauga, ON
    Full Time

    Fuze Logistics Services Inc

    1+ YOEFuze Logistics needs candidates with one year of transport customer service experience, strong attention to detail and good local geographic knowledge. They also need excellent verbal and written communication, Microsoft Office skills, and the ability to work independently under pressure.

    Microsoft Office, Excel

  • Customer Service Representative

    Woodbridge, ON
    Full Time

    Lorpon Labels Inc.

    3+ YOECandidates need three or more years of customer service, account coordination or order management experience, and labels, printing or packaging experience is strongly preferred. They must be detail-oriented, strong in written and verbal communication, comfortable with ERP systems, Outlook, Excel and Word, and able to handle multiple orders at once.

    ERP system, Microsoft Outlook, Microsoft Excel, Microsoft Word

  • Customer Service Representative

    Mississauga, ON
    Full Time

    Uniform Works Limited - Powered by GALLS

    2+ YOECandidates need 2 to 5 years of customer service, office administration, junior account management or supply chain experience, plus French and English fluency in writing and speech. Intermediate to advanced Microsoft Office skills and a strong attention to detail are required; NetSuite experience is an asset.

    Microsoft Outlook, Microsoft Word, Microsoft Excel, NetSuite

  • Customer Service Representative

    Brampton, ON
    Full Time

    Arrow Workforce Solutions

    Candidates need previous call centre or customer service experience, strong phone and written communication, and comfort with Windows and Microsoft Office. They must also pass an eSkills test requiring at least 38 words per minute typing at 90% accuracy.

    Microsoft Word, Microsoft Excel, Windows

  • Customer Service Representative

    Toronto, ON
    Full Time

    AWT Labels & Packaging

    Candidates need customer service or operations experience and a post-secondary education or diploma. Proficiency with Microsoft Office, strong attention to detail, and clear verbal and written communication are required. Experience in the envelope or printing industry is an asset.

    Microsoft Office, Excel

  • Customer Service Representative (Contract)

    Newmarket, ON
    Contract

    Acushnet Company

    1+ YOECandidates need at least one year of customer service experience, or a related degree or diploma, plus strong communication skills and PC proficiency. They must be able to sit for long periods and use a telephone.

    SAP, Microsoft Office, PC, telephone

  • Customer Service Representative

    Dunnville, ON
    Full Time

    Erie Mutual Insurance

    3+ YOECandidates need an Other-Than-Life licence (OTL or RIBO) that the company can sponsor, plus 3+ years of personal lines service experience. They need strong communication skills, good organization, the ability to calm tense situations, and a valid Ontario driver's licence.

    Microsoft Office 365, Dynamics 365

Locations & environments

Locations

All of CanadaRemote · Hybrid · On-site · Field

Pro tip: add remote jobs to widen your search.

Exclude locations

Workplace type

Company jobs in these results

These are this company’s jobs loaded in your current search. The company may have more openings.