Posted 27 days ago
Customer Service Representative
@ COSCO SHIPPING CANADA
Mississauga, Ontario
Overview
COSCO SHIPPING Lines (Canada) is hiring a full-time Customer Service Representative, VIP for its new North America Operation Center in Toronto, reporting to the Assistant General Manager of the VIP Department. The role serves key ocean-freight accounts, tracks container movements across ports and inland points, and handles shipment exceptions. The posting states 37.5 hours per week and flexibility for varying start and end times, including statutory holidays.
Responsibilities:
- Serve as primary contact for VIP and Key Account shippers
- Track and trace cargo across ports and inland points
- Coordinate with internal teams to resolve service issues
- Create third-party invoices and prepare weekly reports
Requirements summary:
- Post-secondary education in business, supply chain or logistics
- 1-3 years in ocean freight or logistics preferred
- Understanding of U.S. export shipping processes
- Proficiency in Microsoft Office applications
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-14
- First seen by our source
- 2026-11-11
- Source record updated
- 2026-11-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 37.5 |
| Schedule | holidays |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | People with disabilities |
| Education | College diploma (preferred) |
| Fields of study | Business, Supply Chain Management, Logistics, Transportation |
Summary and details written by AI from the posting; the employer’s posting is the authority.
COSCO SHIPPING CANADA
| Field | Value |
|---|---|
| Open jobs on Jobsy | 5 |
COSCO SHIPPING Lines (Canada) Inc. is a leading global ocean carrier with a rich history in the Canadian market. The company is launching a brand-new operations centre, COSCO SHIPPING NAOC – North America Operation Center, in Toronto, and we are seeking dynamic Customer Service Representatives, VIP. In this role, you will champion our top corporate accounts, manage high-priority ocean container movements, and ensure world-class service delivery.
This is a full-time position based on 37.5 hours per week reporting to the Assistant General Manager of VIP Department of NAOC.
Key Responsibilities
General Customer Service Coordinator functions:
- Serve as the primary customer service contact for designated VIP and Key Account shippers, ensuring a high level of customer satisfaction and service excellence.
- Provide end-to-end shipment visibility and support through proactive tracking and tracing of cargo movements across rail networks, load ports, transshipment (T/S) ports, ports of discharge (POD), and inland transportation points and assist customers with booking amendments, shipment exceptions, and operational inquiries.
- Coordinate with internal departments, including Operations, Documentation, Logistics, and Customer Service teams, to resolve service issues and ensure timely solutions for VIP customers.
- Partner with Shippers, Door Operations Teams, and service providers to resolve door delivery and inland transportation-related issues.
- Create and process Third-Party Invoices for door move waiting time charges and other applicable service-related costs.
- Coordinate with the Global Service Center to facilitate VIP export booking processing and provide backup support to the GSC
- Closely collaborate with shippers, ports of discharge (POD), overseas agents, sales representatives, Overseas Service Center and corporate headquarters to resolve shipment issues, operational exceptions and support customer requirements.
- Create, maintain, and monitor pre-bookings to ensure timely cargo planning and execution
- Prepare and distribute customer-specific performance and shipment reports, including weekly reporting for strategic accounts.
- Perform other related duties, assist with cross-functional tasks and adapt to new systems or processes as directed by management.
Skills/Requirement
- Post Secondary Education in Business, Supply Chain Management, Logistics, Transportation, or related fields.
- 1-3 years in ocean freight, shipping, logistics, transportation, or supply chain operations is preferred.
- Strong understanding of U.S. export shipping processes, documentation requirements, and outbound cargo operations.
- Experience providing enhanced customer service for VIP or Key accounts is a plus.
- Proficiency in Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
- Flexibility to work varying start and end times, including statutory holidays, as required to meet operational and business needs.
How to Apply
Interested candidates are invited to submit their resume and cover letter for consideration.
COSCO Shipping is committed to fostering an inclusive, diverse, and accessible workplace. We welcome applications from all qualified candidates, including persons with disabilities. Accommodation is available upon request throughout the recruitment and selection process.
We thank all applicants for their interest. Only candidates selected for further consideration will be contacted
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