Fulfillment Support Manager - LPC

Location: Global, Global, Global
Job ID: 87583

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Join us as a

Fulfillment Support Manager - LPC

Your main responsibilities

The primary purpose of the role is to ensure precise coordination and effective execution of new installation order fulfillment processes, aligning with customer expectations and strict project timelines. This includes the meticulous preparation of installation schedules and plans, ensuring that communication is timely and accurate across various internal departments and with external stakeholders. The role also entails overseeing and optimizing supply chain operations to enhance efficiency, proactively addressing potential issues, and supporting field teams, including fitters, involved in elevator and escalator installations. The overall success in the role significantly contributes to the seamless delivery of new installation projects, reinforcing customer satisfaction and driving operational excellence.

• Plan, manage, and organize the execution of new installation order fulfillment processes, ensuring detailed preparation of installation schedules and plans. Ensure these are aligned with project timelines and customer expectations.
• Ensure timely and precise communication across various internal departments, including engineering, project management, and procurement, as well as with external stakeholders such as contractors and customers.
• Monitor and enhance supply chain operations to improve efficiency, proactively addressing potential issues, and providing essential support to field teams, including fitters involved in elevator and escalator installations.
• Collaborate effectively with engineers, project managers, contractors, and suppliers to ensure seamless coordination and execution of new installation projects.
• Engage with customers regularly to manage their expectations, provide updates on project timelines, and address concerns promptly, highlighting a commitment to excellent customer service and operational excellence.

What you bring

• Post Secondary – preferably in Business or Engineering
• 5-8 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment, with at least 3-5 of those years is a senior supervisory or management position
• Proficient in MS Office

• Coaching and Mentoring: ability to motivate and guide team members
• Communication: Communicate clearly and articulately
• Customer Service: Demonstrate costumer focus through improving performance
• Leadership: Possess solid leadership skills
• People Management: Ability to select, train, supervise and evaluate staff
• Persuasion: Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibility
• Presentation: Ability to present materials clearly
• Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
• Teamwork: Ability to interact with all levels and be an integral part of the operation
• Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things

What’s in it for you?

• Competitive Salary (commensurate with experience)
• Competitive Bonus Incentive Program or Commission Plan
• Wide range of professional and leadership development opportunities
• Competitive Extended Health, Dental & Vision Plans
• Generous Paid Time Off Plans
• Tuition Reimbursement Program
• Competitive Group RRSP with Company Match

We Elevate… Your Career

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more on our career website.

By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third-party recruitment partners and affiliate companies.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.