Full Time Parking Enforcement Officer - Penticton

Position: Parking Enforcement Officer
Location: Penticton
Shifts: 35 hours a week, Shifts will be 7 hours long and day will vary

Impark is part of Reimagined Parking, a family of nationally recognized operating companies—Impark, Lanier Parking, Republic Parking, AmeriPark, and Park One—is a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually.

Impark is a trusted name in parking services, proudly founded in Vancouver, BC, in 1962. Starting with a single surface parking lot, we quickly grew by focusing on reliable service and innovative parking solutions. By the late 1970s, Impark had become the dominant parking provider in Vancouver, having built a team and infrastructure to expand across Canada.

The Parking Enforcement Patroller is responsible for monitoring and enforcing parking regulations across assigned areas using your own vehicle (business mileage reimbursed). This role ensures compliance with parking policies, identifies violations, and supports safe and efficient operations across a broader coverage area.

Key Responsibilities

• Patrol assigned areas using a company vehicle (car or golf cart) to observe parking violations across a wide geographic area.
• Enforce parking regulations by issuing warnings, citations, or arranging for vehicle towing when necessary.
• Identify and address violations such as expired meters, unauthorized parking, improper use of designated spaces, and safety infractions.
• Accurately record and enter citation data including time, date, location, and vehicle details (license plate, make, model, color).
• Maintain detailed and accurate enforcement logs.
• Inspect parking meters, gates, and other equipment for malfunctions or damage.
• Report issues such as vandalized signs, faded markings, or safety hazards to management.
• Monitor overall conditions across multiple locations or large facilities.
• Provide professional and respectful assistance to customers regarding parking rules, citations, and general inquiries.
• De-escalate situations when possible and escalate to management when necessary.
• Provide traffic control support as needed.
• Report accidents, incidents, or safety concerns immediately.
• Coordinate with Operations Manager, Shift Supervisor, or security teams when required.

Skills, Knowledge and Expertise

• Ability to operate a vehicle safely in parking environments
• Strong attention to detail and observation skills
• Ability to work independently across large areas
• Excellent customer service and communication skills
• Strong communication and conflict-resolution skills

REQUIREMENTS:

• Must be at least 18 years of age
• Valid Driving License (Class 5) with good driving record
• Must successfully pass a background check, in accordance with company policy and applicable laws
• Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law

PHYSICAL DEMANDS:

• Ability to sit and operate a vehicle (car or golf cart) for extended periods of time
• Ability to enter and exit a vehicle frequently throughout the shift
• Ability to walk and stand intermittently to inspect vehicles and issue citations
• Ability to bend, reach, and stoop when placing citations or inspecting areas
• Ability to work outdoors in varying weather conditions, including heat, rain, humidity, and sun exposure
• Ability to visually assess surroundings, read license plates, and identify violations at a distance
• Ability to handle light equipment (citation devices, radios, handheld units)
• Ability to maintain alertness and awareness while driving and monitoring surroundings

WORKING CONDITIONS:

• Combination of driving and outdoor work
• Exposure to various weather conditions
• Covers larger or multiple parking areas throughout shift

OTHER DUTIES:

Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice

Benefits

(Full Time or Part Time)

• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essentialprotection for you and additional options for your loved ones.
• Short-Term Disability (STD): Income protection when you need time to recover.
• Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.
• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
• Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family.

UNION:

• If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).