Posted 21 days ago
Genesys CX Tech Lead
@ Insight Global
Toronto, Ontario
Overview
Insight Global is hiring a contract Senior Delivery Lead for a CCaaS platform to oversee end-to-end design, development, integration and delivery of contact centre solutions. The role provides technical oversight across IVR, routing, agent desktop, reporting and cloud architecture, and mentors development teams.
Pay:
From $80 an hour
Responsibilities:
- Oversee end-to-end design, development and delivery of contact centre solutions
- Provide technical oversight across IVR, routing, agent desktop and reporting
- Mentor developers, engineers and analysts and guide technical design
- Manage delivery risks, issues, dependencies, testing and deployment
- Work closely with stakeholders throughout implementation
Requirements summary:
- Experience leading CCaaS and Genesys Cloud CX solution delivery
- Understanding of contact centre technologies and telephony
- Experience overseeing architecture, integrations and delivery
- Experience in Agile/Scrum or enterprise delivery environments
- Knowledge of cloud security, compliance and data privacy
Tools & skills
Source and dates
Source type not verified · insightglobal
- Employer posting date
- 2026-10-16
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-10-26
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Lead |
| Department | Project management |
| Manages people | Yes |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Insight Global
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Insight Global is a talent, consulting, and AI company.
Full company description
Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world. We obsess over solving problems and building solutions that move our customers further, faster. With access to top talent in more than 50 countries, our tech-enabled recruiters can build teams quickly. Our technical experts across Cloud, AI, Data, Enterprise Operations, and Applied Engineering deliver solutions tailored to each customer’s needs. As those needs evolve, so do we. As we evolve, though, we stay true to our purpose: to develop people personally, professionally, and financially so they can be the light to the world around them. It shows up in everything we do, from investing in our people to delivering results for our customers to making a meaningful impact in our communities.
- LinkedIn followers
- 5,364,002
- People associated on LinkedIn
- 20,105
- Reported office locations
- 1224 Hammond Drive, Suite 1500, Atlanta, Georgia 30346, US
- 100 King St W, Suite 5210, Toronto, Ontario M5X 1A9, CA
- 1901 6th Ave N, Suite 1610, Birmingham, Alabama 35203, US
- 2325 E Camelback Rd, Suite 800, Phoenix, Arizona 85016, US
- 5001 W Founders Way, Suite 100, Rogers, Arkansas 72758, US
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- 401 W A St, Suite 2075, San Diego, California 92101, US
- 400 Capitol Mall, Suite 2640, Sacramento, California 95814, US
- 3161 Michelson Dr, Suite 1150, Irvine, California 92612, US
- 6601 Center Dr W, 5th Floor, Suite J, Los Angeles, California 90045, US
- 33 New Montgomery St, Suite 1700, San Francisco, California 94105, US
- 50 W San Fernando St, Suite 900, San Jose, California 95113, US
- 707 17th St, Suite 4100, Denver, Colorado 80202, US
- 185 Asylum St, City Place 2, 15th Floor, Hartford, Connecticut 06103, US
- 4 Star Point, Suite 302, Stamford, Connecticut 06902, US
- 1001 19th St N, Suite 1000, Arlington, Virginia 22209, US
- 5200 Town Center Circle, Boca Center, Tower 1, Suite 500, Boca Raton, Florida 33486, US
- 333 S Garland Ave, Suite 1200, Orlando, Florida 32801, US
- 3600 Midtown Dr, Suite 1000, Tampa, Florida 33607, US
- 5555 Gate Pkwy, Suite 220, Jacksonville, Florida 32256, US
- 333 SE 2nd Ave, Suite 3400, Miami, Florida 33131, US
- 353 N Clark St, 2200, Chicago, Illinois 60654, US
- 820 Massachusetts Ave, Suite 1360, Indianapolis, Indiana 46204, US
- 666 Walnut St, Suite 1600, Des Moines, Iowa 50309, US
- 101 South 5th Street, Suite 1800, Louisville, KY 40202, US
- 100 E Pratt St, Suite 2530, Baltimore, Maryland 21202, US
- 33 Arch St, Suite 1120, Boston, Massachusetts 02110, US
- 333 Bridge St NW, 13th Floor, Suite 1301, Grand Rapids, Michigan 49504, US
- 400 Renaissance Dr, Suite 3500, Detroit, Michigan 48243, US
- 1601 Utica Ave S, Suite 800, St Louis Park, Minnesota 55416, US
- 231 S Bemiston Ave, Suite 100, St Louis, Missouri 63105, US
- 1100 Walnut St, Suite 1250, Kansas City, Missouri 64106, US
- 6700 Mercy Rd, Suite 300, Omaha, Nebraska 68106, US
- 10845 Griffith Peak Dr, Suite 200A, Las Vegas, Nevada 89135, US
- 1260 Headquarters Plaza, West Tower, 6th Floor, Morristown, New Jersey 07960, US
- 250 Park Ave, Suite 1100, New York, New York 10177, US
- 201 N Tryon St, Suite 2150, Charlotte, North Carolina 28202, US
- 4208 Six Forks Rd, Suite 840, Raleigh, North Carolina 27609, US
- 250 E 5th St, Suite 1400, Cincinnati, Ohio 45202, US
- 127 Public Sq, Suite 1500, Cleveland, Ohio 44114, US
- 210 Park Ave, Suite 1020, Oklahoma City, Oklahoma 73102, US
- 111 SW 5th Ave, Suite 3850, Portland, Oregon 97204, US
- 1 PPG Pl, Suite 2000, Pittsburgh, Pennsylvania 15222, US
- 1600 Market St, Suite 2900, Philadelphia, Pennsylvania 19103, US
- 200 N Warner Rd, Oak Hill Plaza, Suite 440, King of Prussia, Pennsylvania 19406, US
- 1222 Demonbreun St, Suite 1100, Nashville, Tennessee 37203, US
- 401 Congress Ave, Suite 1600, Austin, Texas 78701, US
- 2100 McKinney Ave, Suite 1400, Dallas, Texas 75201, US
- 111 W. Houston Street, Suite 2005, San Antonio, Texas 78205, US
- 2200 Post Oak Blvd, Suite 1225, Houston, Texas 77056, US
- 111 South Main, Suite 2250, Salt Lake City, Utah 84111, US
- 1021 E Cary St, Suite 1850, Richmond, Virginia 23219, US
- 4500 Main Street, Suite 210, Virginia Beach, Virginia 23462, US
- 2323 Elliott Avenue, Seattle, Washington 98121, US
- 833 E Michigan St, Suite 650, Milwaukee, Wisconsin 53202, US
- 330 Rush Alley, Suite 850, Columbus, Ohio 43215, US
- 700 2nd Street SW Calgary, Suite 3100, Calgary , Alberta T2P 2W2, CA
- 997 Morrison Drive 6th Floor, suite 602, Charleston , South Carolina 29403, US
- 15 S Main St, Suite 500, Greenville , South Carolina 29601, US
- 6815 Poplar Ave, Germantown, Tennessee 38138, US
- 201 Saint Charles Ave, Suite 2405, New Orleans, Louisiana 70170, US
- 200 Westside Sq, Suite 500, Huntsville, Alabama 35801, US
- 17 Saint Helen's Place, 4th Floor, London, England EC3A 6DG, GB
- 40 S Palafox St, Suite 500, Pensacola, Florida 32502, US
- 1100 W Idaho St, Suite 310, Boise, Idaho 83702, US
- 1110 Market St, Suite 215, Chattanooga, Tennessee 37402, US
- 640 Taylor St, 14th floor, Fort Worth, Texas 76102, US
- 99 Bank St, Suite 1002, Ottawa, Ontario K1P 6B9, CA
- 345 King St, Suite 202, Kitchener, Ontario N2G 1B8, CA
- Business categories
- Content Marketing
- Small and Medium Businesses
- Podcast
- Accounting
- Finance
- Employment
- Consulting
- Business Development
- Education
- Recruiting
- Sales
- Professional Services
- Public Relations
- Staffing Agency
- Social Media Management
- Human Resources
- Information Technology
- Photography
- Creative Agency
- Marketing
- Career Planning
- Government
- Business consulting
- Management and consulting
- Other recorded names
- Insight Global
- Specialties
- Consulting
- Talent Services
- Staffing
- and International Staffing
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world. We obsess over solving problems and building solutions that move our customers further, faster. With access to top talent in more than 50 countries, our tech-enabled recruiters can build teams quickly. Our technical experts across Cloud, AI, Data, Enterprise Operations, and Applied Engineering…
| Field | Value |
|---|---|
| Industry | Business Consulting and Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Atlanta, Georgia |
| Organization type | Privately Held |
| Year founded | 2001 |
| Specialties | ConsultingTalent ServicesStaffingand International Staffing |
| Open jobs on Jobsy | 273 |
| View page |
Experience leading the development and delivery of CCaaS/contact centre solutions.
Experience with CCaaS platforms such as Genesys Cloud CX.
Understanding of contact centre technologies including IVR, routing, agent desktop, dialer, reporting, and telephony.
Experience overseeing technical architecture, solution design, development, and integrations.
Ability to lead and mentor developers, engineers, and analysts and provide technical guidance throughout delivery.
Experience managing delivery risks, issues, dependencies, testing, and deployment.
Understanding of cloud architecture, security, compliance, and data privacy within contact centre environments.
Experience working in Agile/Scrum or other enterprise delivery environments.
Excellent communication and stakeholder manageme
Nice to Have Skills & Experience
Experience with large-scale CCaaS migrations or greenfield implementations.
Experience with AWS or Azure.
Knowledge of DevOps and CI/CD practices.
Experience leading geographically distributed teams.
Job Description
Insight Global is looking for a Senior Delivery Lead – CCaaS Platform to oversee the end-to-end design, development, integration, and delivery of contact centre technology solutions. This person will provide technical oversight across IVR, routing, agent desktop, reporting, integrations, and cloud architecture, while ensuring solutions meet business, security, privacy, and compliance requirements.
This is a senior technical leadership role requiring someone who can drive delivery, guide technical design, mentor development teams, resolve technical challenges, and work closely with stakeholders throughout implementation.
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