First seen by our source: 2 hours ago
Global Customer Manager
@ Epiroc
Mississauga, Ontario
SIGNALS
Overview
Epiroc is hiring a Global Customer Manager based in Mississauga, Canada, full-time, to grow market share and profitability across its full portfolio with global contractors. The role owns senior customer relationships, global business planning and strategy, and internal collaboration across divisions. The posting requires at least 50% travel, sometimes on short notice.
Responsibilities:
- Build senior relationships with key global contractors
- Develop long-term strategy and execution plans for global customers
- Lead must-win plans for strategic deals with divisions
- Prepare and present global customer strategy at key account reviews
- Introduce new technology, services and consumables to customers
Requirements summary:
- Ten years of commercial experience in sales, marketing or procurement in mining or construction
- Technical understanding of drill, load and haul equipment
- Experience with large contract mining companies or OEMs
- Strong negotiation and influencing skills
- Ability to travel internationally at least 50% of the time
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Sales |
| Experience | 10+ years |
| Hours per week | 40 (estimated) |
| Travel | air: frequent · ground: moderate |
| Work setting | Office, Client sites, Vehicle |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Epiroc
| Field | Value |
|---|---|
| Open jobs on Jobsy | 17 |
Job description
Your overall mission is to safeguard that Epiroc continuously gains market shares in the segments we operate, being recognized as a market leader and operating with the profitability the Epiroc Group expects.
As a Global Customer Manager your mission is to maximize our share of spend and profitability across the entire Epiroc portfolio, strengthen strategic relationships with selected customers, and align our business planning to our customers. Ensuring internal collaboration, satisfaction and customer centricity is a defining measurement of success for this role.
Your key responsibilities are:
Leadership:
- High focus on SHEQ (Safety, Health, Environment, Quality) in all we do.
- Respects and live up to the values of Epiroc.
- Contribute to a customer centric culture, act as the voice of the customer and take ownership and responsibility for increased win rate.
- Effectively engage internally across Divisions and Customer Centers to develop solutions for current and future customer challenges.
- Create strong internal and external relationships, built on integrity and trust.
- Contribute as a key member of the Global Customer Relationship team.
- Work with Centers to build senior relationships with key global contractors on a global scale
- Validate what is required for Epiroc to win market share in the global contractor market. Create a long-term strategy and execution plan and align it with divisional objectives and planning.
- Identify and leverage areas of best practice within Epiroc.
- Become the voice of the market in relation to Global Contractors within Epiroc and build a business case for internal change that will increase Epiroc market share.
- Develop a commercial framework (GFA) suitable for Global Contractors with incentives for sustained growth.
- Recommend a structure to further grow and sustain success in the Globa Contractor market.
- For key strategic deals create a must win plan in close collaboration with the respective division and customer center with follow up to execution and successful commercial outcomes.
- Act as a conductor of business and relationships and be responsible for global customer business planning and strategy.
- Deliver business updates for your customers to the VP of GCR, General Managers and Division presidents (and others as required).
- Prepare and present Global Customer Strategy at annual Key Account Reviews to Presidents and BA Presidents
- Manage internal and external engagement plans specific to the selected customers.
- Develop market intelligence and competitor follow-up to become a part of daily working.
- Effectively collaborate, coordinate and communicate across divisions and Customer Centres to present one voice to the customer
- Strategically introduce customers to new technology/services/consumables and attachments.
- Include new technologies, digitalization, sustainable offering and acquisitions.
- Develop and execute innovative commercial and product strategies to take market share from competitiors
Reporting Relationship:
Reports Directly to the VP for Global Customer Relationships.
Customer portfolio:
The customer portfolio may be reassigned to suit business requirements. The current customer assignment is Global Contractors.
Role Requirements:
- Ten years of prior commercial experience (Slales, Marketing or Procurement) within the mining and or construction industry.
- Good technical understanding of drill, load and haul equipment used in both surface and underground mining.
- Experience working in or with large contract mining companies or OEM’s.
- Capable of building and sustaining strong external and internal relationships.
- Ability to work in a global and diverse team and capable of traveling internationally, sometimes at short notice.
- Strong negotiation and influencing skills and a demonstrated collaborative approach to achieving results.
- At least 50% travel
Mississagua, Canada
It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.
All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com
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