Posted 11 days ago
Guest Experience Associate | Formula Fig Midtown
@ Formula Fig
Toronto, Ontario
Overview
Formula Fig is hiring a part-time Guest Experience Associate for its Midtown Fig Bar, a service-meets-retail skincare location. The role greets and checks in guests, sells memberships, treatments and skincare products to meet sales targets, and helps maintain the store. The posting states an hourly base wage of $18 to $22 and a sales incentive program.
Responsibilities:
- Greet guests and manage check-in and check-out
- Educate guests on memberships, treatments and products
- Convert interest into product and membership sales
- Support skin goals with at-home recommendations
- Maintain the Fig Bar environment and restock products
Requirements summary:
- Passion for skin health
- Confidence building connections that lead to sales
- Belief in Fig and its vision
- Strong communication skills
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-10-26
- First seen by our source
- 2026-10-27
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Mostly standing |
| Physical demands | physical low · computer low |
| Perks mentioned | Performance bonus, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Formula Fig
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Immersive skincare experiences that transform your everyday.
Full company description
Founded in 2019 by Jessica Walsh and Anita Chan, Formula Fig is a pioneer of experience-led, science-forward skincare destinations that transform your everyday. Our immersive, award-winning locations (Fig Bars) offer an innovative range of 30-minute, technology-driven facial treatments, neuromodulators and IV injections, all delivered by trusted medical professionals, alongside a curated assortment of skincare products. Uniquely female-founded, owned, and operated, we are powered by our deep beliefs in community, design, and service - helping all our guests #GiveAFig about their skin. Come say hello in Los Angeles, Toronto, or Vancouver - we'd love to see your face.
- LinkedIn followers
- 3,510
- People associated on LinkedIn
- 101
- Reported office locations
- Los Angeles, California 90038, US
- 2050 W 4th Ave, Vancouver, British Columbia V6J 1M9, CA
- 3570 Main St, Vancouver, British Columbia V5V 3N3, CA
- 1333 Bellevue Ave, West Vancouver, British Columbia, CA
- 50 Ossington Ave, Toronto, Ontario M6J 2Y7, CA
- 9300 Culver Blvd, Culver City, California 90232, US
- Business categories
- Health Care
- Fitness
- Wellness
- Beauty
- Other recorded names
- Formula Fig
- Specialties
- clean beauty
- skincare
- facial technology
- hospitality
- community
- Med-tech
- Design-led
- and experiential
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Founded in 2019 by Jessica Walsh and Anita Chan, Formula Fig is a pioneer of experience-led, science-forward skincare destinations that transform your everyday. Our immersive, award-winning locations (Fig Bars) offer an innovative range of 30-minute, technology-driven facial treatments, neuromodulators and IV injections, all delivered by trusted medical professionals, alongside a curated assortment of skincare…
| Field | Value |
|---|---|
| Industry | Wellness and Fitness Services |
| Company size | 51-200 employees |
| Headquarters | Los Angeles, California |
| Organization type | Privately Held |
| Year founded | 2019 |
| Specialties | clean beautyskincarefacial technologyhospitalitycommunityMed-techDesign-ledand experiential |
| Open jobs on Jobsy | 5 |
| View page |
WORK WITH US
Service-Meets-Retail,
Experiential Skincare Company
Company description
Founded in 2019 by Jessica Walsh and Anita Chan, Formula Fig is an innovative service meets retail skincare brand dedicated to providing exceptional skincare experiences and innovative products. With a unique blend of in-store and online retail, we are committed to elevating our guests' skincare journeys.
This is an excellent opportunity for someone who wants to be part of a growth company. This position is paid hourly.
Role description
The Guest Experience Associate (GEA) is a vital part of a high-functioning hospitality team in our service-meets-retail Fig Bars. As a GEA, you will be the first and last point of contact for our guests, ensuring every visit is seamless. You are people-centered, love to communicate, and are confident in discussing our memberships, treatments and products. Your ability to build connections translates into daily sales, contributing directly to the success of the Fig Bar.
The Guest Experience Associate will report to the Fig Bar Manager and work cross-functionally with the other business units.
We are looking for someone who has:
- A passion for skin health
- Confidence and a natural ability to build connections that lead to sales
- A believer in Fig and our vision
Role responsibilities
- Deliver exceptional guest experiences: Greet guests warmly, manage check-in and check-out processes efficiently, and make every interaction feel personal and inclusive. Anticipate guest needs, resolve questions and create a welcoming environment.
- Drive sales: Proactively educate guests on memberships, treatments, promotions, and skincare products. Convert interest into product and membership sales to meet and exceed established sales targets.
- Support skin goals: Collaborate with Skin Educators to encourage follow-up treatments and recommend at-home skincare solutions aligned with guest needs and goals.
- Maintain the Fig Bar environment: Assist with daily Fig Bar tasks and projects, including restocking products, handling returns, sanitizing tools, cleaning, and ensuring the Fig Bar remains organized and inviting.
- Collaborate and train: Contribute to a high-performing team by fostering collaboration and assisting with training and coaching new GEAs.
- Engage the community:
Participate in community-building efforts by supporting events hosted at your Fig Bar location, which may include event preparation, guest engagement, and showcasing products and services. - Time and attendance: Be present and punctual for scheduled shifts, as attendance is critical for our operations and ensuring a high level of service for our guests.
- Additional duties and responsibilities may be added or modified throughout your employment.
This role requires a strong focus on achieving sales targets for both products and memberships, as these are critical drivers of Fig Bar success.
What we offer:
- Competitive hourly wage
- Sales incentive program
- Continuing education - learn about industry leading skin care brands and innovations in beauty
- Formula Fig perks, treatment benefits, and product discounts
- Eligibility for benefits coverage, dependent on FTE
Total rewards
- Base wage range: $18 - $22
Total reward decisions are performance based and reviewed throughout the calendar year.
At Formula Fig, we believe that our people are at the forefront of our brand - every team member will make a meaningful contribution to our growing community.
Formula Fig provides equal employment opportunity (EEO) to all employees and applicants for employment. We believe in providing an inclusive workplace where all individuals have the chance to succeed.
#giveafig
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