Posted 3 months ago
Guest service supervisor
@ Germain Hôtels
Baie-Saint-Paul, Quebec
Overview
Germain Hôtels is hiring a Guest Service Supervisor to run reception, reservations, night audit and concierge operations at its Baie-Saint-Paul, Quebec location. The role handles VIP arrivals, coordinates with other departments, resolves guest complaints and leads the front-of-house team. Full-time permanent position with an annual salary of $52,000 to $53,560 and a bonus of up to 5% of gross salary.
Pay:
$52,000–$53,560 a year
Responsibilities:
- Plan arrivals, including regular guests and VIPs
- Support team members in their work and professional development
- Ensure regular presence in service areas and compliance with health, safety and hygiene rules
- Coordinate customer service activities with other departments, including inventory during busy periods
- Act as resource for complaints, service excellence and emergencies
Requirements summary:
- 1 to less than 2 years of hospitality customer service experience
- Strong empathy and ability to handle guest concerns
- Ability to resolve issues quickly and efficiently
- Patience and professionalism with dissatisfied guests
- Strong computer skills; OPERA (PMS) an asset
- Ability to motivate and mobilize teams
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-08-13
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-23
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Perks mentioned | Performance bonus, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Germain Hôtels
| Field | Value |
|---|---|
| Headquarters | Quebec City |
| Open jobs on Jobsy | 76 |
Your repartee is as legendary as your sense of hospitality!
The Guest Service Supervisor has a dynamic approach that enables him/her to ensure the smooth running of reception, reservations, night audit and concierge operations. Because he.she excels in the art of juggling delicate situations and stands out for his.her responsiveness to the unexpected, he.she ensures an outstanding level of service at all times and makes sure that all team members do the same.
WHAT YOU'LL DO
- Plan arrivals including regular guests as well as VIPs to ensure they enjoy a personalized stay.
- Support team members in their work and professional development.
- Ensure a regular presence in the service areas to ensure that our sense of aesthetics is everywhere and that all health, safety, hygiene, and sanitation regulations are respected.
- Be in constant communication with other departments to smoothly coordinate customer service activities, including inventory management during busy periods.
- Act as a resource person for the team both in terms of complaint management and the deployment of our service excellence, as well as in the event of an emergency or crisis.
WHAT YOU'LL BRING
- 1 to less than 2 years of relevant customer service experience in the hospitality industry
- Strong empathy and ability to understand guests’ feelings and concerns
- Ability to handle requests and resolve issues quickly and efficiently
- Patience and professionalism when dealing with dissatisfied or stressed guests
- Strong computer skills; experience with OPERA (PMS) is an asset
- Inspiring leader with the ability to motivate, engage, and mobilize teams
WHAT WE OFFER
- Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
- A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
- Squats help you relax? Get access to a state-of-the-art gym right in your workplace.
Additional Information
- This is a full-time, permanent position.
- This position is with HAC Québec SEC, and the work location is 50 rue de la Ferme, Baie-Saint-Paul, Quebec, G3Z 0G4.
- This is a non-unionized position.
- The annual salary range for this position is $52,000 to $53,560.
- Eligible for an annual bonus of up to 5% of gross salary.
Apply - we look forward to hearing from you!
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