Posted 1 hour ago
Guest Services Leader
@ Pilot Flying J
Whitecourt, Alberta
Overview
Pilot Company is hiring a full-time Guest Services Leader for its travel centers. The role supervises employees and general store operations, handles customer needs, and supports managers with facility upkeep. Pay starts between $16.85 and $21.25 per hour, with a flexible schedule of nights, days, weekends and holidays.
Pay:
$16.85–$21.25 an hour
Responsibilities:
- Supervise employees and general store operations
- Respond to customer needs with excellent service
- Assist managers with tasks to keep facilities maintained
- Ensure store operations meet quality and customer service standards
Requirements summary:
- Previous retail operations experience or working knowledge
- Strong customer service skills
- Proficient with calculator, computer and equipment
- Work flexible schedule including nights, days, weekends and holidays
- Pass a required background check
Tools & skills
Source and dates
Employer career site / ATS feed · paradox
- Employer posting date
- 2026-11-09
- First seen by our source
- 2026-11-09
- Source record updated
- 2026-11-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, holidays, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Background checks | criminal record |
| Encouraged to apply | Veterans |
| Perks mentioned | Retirement plan, Tuition support, Employee discount, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Pilot Flying J
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Company Overview Headquartered in Knoxville, Tennessee, Pilot Flying J is the largest operator of travel centers in North America with more than 750 locations throughout the United States and Canada and employs more than 24,000 Team Members. Pilot Flying J services over a million guests every day. History Founded by James Haslam II, the first Pilot gas station was opened in Gate City, Virginia, in 1958. After more than four decades of rapid growth, expansion and partnership, Pilot and Marathon Oil Company entered an agreement to form Pilot Travel Centers in 2001. Over the years, Pilot Travel Centers experienced significant growth and expanded internationally, opening its first travel center in Canada in 2006. In 2007, Pilot bought Marathon Petroleum’s shares and entered a new partnership with CVC Capital Partner in 2008. Two years later, Pilot Travel Centers and Flying J Inc. entered an agreement, officially creating Pilot Flying J on July 1, 2010. Culture Pilot Flying J is a family-owned and operated business. While much has changed over the last fifty-plus years, Pilot Flying J stands by the same principles upon which it was founded decades ago: integrity, customer service and valuing team members.
- LinkedIn followers
- 68,278
- People associated on LinkedIn
- 13,522
- Reported office locations
- 5508 Lonas Rd., Knoxville, Tennessee 37909, US
- Business categories
- Internet
- Oil and Gas
- Telecommunications
- Travel
- Convenience & Corner Stores
- Retail and wholesale
- Other recorded names
- Pilot Company
- Pilot Flying J
- Specialties
- retail
- convenience store
- travel center
- fuel
- restaurant
- and truck stop
- Profile identifies a recruitment agency
- No
- Reported total investment
- 1,483,908
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Company Overview Headquartered in Knoxville, Tennessee, Pilot Flying J is the largest operator of travel centers in North America with more than 750 locations throughout the United States and Canada and employs more than 24,000 Team Members. Pilot Flying J services over a million guests every day. History Founded by James Haslam II, the first Pilot gas station was opened in Gate City, Virginia, in 1958. After more…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 10,001+ employees |
| Headquarters | Knoxville, Tennessee |
| Organization type | Privately Held |
| Year founded | 1958 |
| Specialties | retailconvenience storetravel centerfuelrestaurantand truck stop |
| Open jobs on Jobsy | 54 |
| View page |
Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job DescriptionShift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.
Pay Rates Starting between: $16.85 - $21.25 / hour
Qualifications- Previous experience or working knowledge of retail operations
- Incredible customer service skills & the ability to help maintain a customer focused culture
- Must be proficient with a calculator, computer, and other equipment
- Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
- Must be able to work a flexible schedule of nights, days, weekends, and holidays
- Background check is required
- Fuel Discount
- Weekly Pay
- RRSP (for Full Time Employees)
- Extended Health Care Benefits (for Full Time Employees)
- AD&D Insurance (for Full Time Employees)
- Life Insurance (for Full Time Employees)
- Adoption Assistance
- Tuition Reimbursement
- Extensive Training Program
- Artificial Intelligence is used to screen, assess, or select applicants.
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