Posted yesterday
Guest Support Centre Agent
@ Sandman Hotel Group
Calgary, Alberta
Overview
Sandman Hotel Group is hiring Reservations Agents for its Guest Support Centre to handle inbound calls, reservations, guest inquiries and webchat. The role is full-time, requires about 120 hours of training, a flexible schedule including weekends and holidays, and can be done from home under strict workspace and internet requirements.
Responsibilities:
- Answer inbound guest calls professionally and follow procedures
- Complete reservations and verify they are entered in the system
- Answer questions on hotels, room types, rates and facilities
- Promote properties and manage RSVP loyalty membership inquiries
- Handle webchat interactions and email responses
Requirements summary:
- Typing speed of at least 60 WPM
- Proficiency in Microsoft Office
- Excellent command of English; French an asset
- Customer relations experience, ideally in hotel reservations or front desk
- Flexibility with shifts, including weekends and holidays
- Full-time commitment to roughly 120 hours of training
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-11-05
- First seen by our source
- 2026-11-06
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Home, Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Retirement plan, Tuition support, Performance bonus, Employee discount, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Sandman Hotel Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
True Canadian Hospitality
Full company description
Sandman Hotels—A Family Legacy Be part of Canada's most successful hospitality story with Sandman Hotel Group. Founded by Bob Gaglardi in 1963, Sandman Hotel Group has deep roots in Canadian hospitality. With a $5000 loan and a bold vision, Bob established Northland Properties Incorporated with the intention of building hotels and restaurants where people could come together to experience exceptional customer service. Since opening our first hotel in Smithers, BC, in 1967, we have grown into a proud family-run business, now led by Bob’s son Tom. Today, you will find us across Canada–from St Johns to Vancouver–with over 60 hotels across Canada, the UK, Ireland, and the USA. // Sandman Hotels—Un héritage familial Prenez votre place dans l'histoire de l'hôtellerie la plus réussie au Canada, avec le Groupe hôtelier Sandman. Créé par Bob Gaglardi en 1963, le Groupe Sandman Hotel à des racines profondes dans l’hospitalité canadienne. Avec un prêt de 5 000 dollars et une vision audacieuse, Bob a créé Northland Properties Incorporated avec l’intention de construire des hôtels et des restaurants où les gens pourraient se retrouver pour profiter d’un service à la clientèle exceptionnel. Depuis l’ouverture de notre premier hôtel à Smithers, en Colombie-Britannique, en 1967, nous nous sommes développés pour devenir une entreprise familiale fière, aujourd’hui dirigée par Tom, le fils de Bob. Aujourd’hui, nous sommes présents dans tout le Canada, de St Johns à Vancouver, avec plus de 60 hôtels au Canada, au Royaume-Uni, en Irlande et aux États-Unis.
- LinkedIn followers
- 13,119
- People associated on LinkedIn
- 892
- Reported office locations
- 310-1755 W. Broadway, Vancouver, British Columbia V6J 4S5, CA
- Other recorded names
- Sandman Hotel Group
- Specialties
- Hospitality
- Business Travel
- Leisure Travel
- Vacations
- and Hotels
- Profile identifies a recruitment agency
- No
Sandman Hotels—A Family Legacy Be part of Canada's most successful hospitality story with Sandman Hotel Group. Founded by Bob Gaglardi in 1963, Sandman Hotel Group has deep roots in Canadian hospitality. With a $5000 loan and a bold vision, Bob established Northland Properties Incorporated with the intention of building hotels and restaurants where people could come together to experience exceptional customer…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 1,001-5,000 employees |
| Headquarters | Vancouver, British Columbia |
| Organization type | Privately Held |
| Year founded | 1967 |
| Specialties | HospitalityBusiness TravelLeisure TravelVacationsand Hotels |
| Open jobs on Jobsy | 147 |
| View page |
Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Sandman Hotel Group and Sutton Place Hotels are seeking enthusiastic Reservations Agents for our Guest Support Centre. Reservations Agents are the first point of contact for our guests. We'll train you to become an encyclopedia of knowledge on our hotels and the communities that we serve. You relish the opportunity to help our guests to plan their perfect trip and are a valuable ambassador for Sandman Hotel Group and Sutton Place Hotels. So much so, that we're pleased to offer a competitive compensation package, work from home and flexible schedule. We're also committed to your professional development and contributing to your overall career goals. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.
JOB REQUIREMENTS:
- Minimum typing speed of 60 WPM; Fast computer data entry skills.
- All necessary tools/hardware including laptop, computer mice, and headset will be provided to facilitate work duties.
- Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
- Exceptional multitasking ability with keen attention to detail.
- Preferred experience in customer relations, ideally in hotel reservations or front desk environment.
- Applicants must be able to meet department’s KPI.
- Excellent command of the English language, knowledge of the French language is an asset.
- Must be able to commit to a Full-Time training with approx. 120 hours of training time.
- Applicants must be flexible with work schedule. Position entails various shifts which may include weekends and holidays.
DUTIES:
- Ensure inbound calls are answered in a professional and courteous manner and established procedures are adhered to without failure.
- Utilize effective selling techniques to promote all properties.
- Timely completion of reservations, reports, and email responses.
- Ensure all reservations have accurately interfaced into the system.
- Respond to inquiries pertaining to individual hotels, including room types, rate, facilities, as well as surrounding areas.
- Execute tasks as directed by supervisors and managers.
- Manage membership inquiries for RSVP loyalty members.
- Engage in webchat interactions.
APPLICABLE SKILLS:
- Excellent customer relations and typing skills with professionalism on the telephones.
- Detail oriented with strong organizations and time-management skills.
- Adaptable to change capable of managing multiple priorities under pressure.
- Computer literate with knowledge of a variety of computer software applications.
- Familiarization with various booking engines and Property Managements Systems (PMS) (i.e. TravelClick, Opera Cloud (Micros|Oracle) would be an asset.
- Enthusiastic and dedicated to exceed guest expectations.
WORK FROM HOME REQUIREMENTS:
- Employment contracts are linked to a specific location, and work should be conducted exclusively from the designated home location mentioned in the original offer letter.
- Employees are required to use company’s devices for work tasks; personal devices are not to be used for work purposes.
- A dedicated, private workspace equipped with a door that can be closed, allowing for uninterrupted work.
- Working from public/shared spaces, coffee shops, or areas with unsecured shared internet access is not acceptable for the designated work location.
- A hardwired or wireless internet connection with a minimum speed of 50 Mbps or higher is mandatory for this role. Hotspots and dial-up connections are not permissible.
We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
BENEFITS
- Rewards, Recognition, Team Events & Milestone Awards
- Team Member and Friends & Family Hotel Discounts
- Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
- Discounts at Grouse Mountain & Revelstoke Mountain Resort
- Career Development, Training & Internal Promotion Opportunities
- Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
- Employee Referral Bonus Program
- RRSP Matching Program
- Extended Health, Dental, Vision & Life Insurance
- Complimentary Hotel Stays
- Tuition Credit Program
- Supportive, Inclusive Workplace Culture
At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/
Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.
NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email [email protected]. NPC takes seriously its obligations under the Human Rights Code
Journal
Only you can see this. Kept on this device, and in your account when you sign in.