Posted 3 months ago
Head of Customer
@ hiretofu.com
Toronto, Ontario
Overview
hiretofu.com (Tofu) is hiring a Head of Customer to own the full customer lifecycle, from first prospect interaction through onboarding, engagement, renewals and expansion. The role reports directly to the Founder & CEO, aims to reach $10M in ARR, and requires building the customer function from scratch. The posting states the role is full-time, Toronto-based, with a competitive salary, meaningful equity, comprehensive health benefits and 3 weeks of vacation.
Responsibilities:
- Own the full customer lifecycle from prospect to expansion
- Run onboarding and prove ROI within 30 days
- Drive engagement, run QBRs and manage account health
- Own renewals and net revenue retention
- Turn customer feedback into product roadmap input
Requirements summary:
- 5-10+ years in customer success or account management
- Startup experience
- Part of a team that built SaaS products generating millions in revenue
- Analytical, good with numbers, somewhat technical
- Enjoys talking with customers all day
- Toronto-based
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · gem
- Employer posting date
- 2026-07-30
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Lead |
| Department | Customer service |
| Experience | 5+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Stock or equity |
Summary and details written by AI from the posting; the employer’s posting is the authority.
hiretofu.com
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The fraud detection and security platform for recruiting and hiring.
Full company description
Tofu helps talent teams protect their recruiting pipeline. Tofu's agents: * Screen volumes of applications with AI and bespoke requirements * Enrich applicant information with internet data * Filter out applicant fraud and validate identity Hundreds of talent teams like Restaurant365, Luxury Presence, Garner Health, Crusoe Energy, Prophecy and many others use tofu to screen and recruit faster. We’re backed by Slow Ventures, Founder Collective, Night Capital, Ritual Capital and Garage Capital.
- LinkedIn followers
- 2,606
- People associated on LinkedIn
- 18
- Reported office locations
- Toronto, Ontario M5V 0T3, CA
- Business categories
- Employment
- Online Portals
- Fraud Detection
- Marketplace
- Recruiting
- Other recorded names
- hiretofu.com
- tofu
- Specialties
- AI
- Artificial Intelligence
- B2B SaaS
- Recruiting Operations
- Internal Talent Team Tools
- Inbound Recruiting
- and Inbound Talent Sourcing
- Profile identifies a recruitment agency
- No
- Reported total investment
- 4,521,171
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Tofu helps talent teams protect their recruiting pipeline. Tofu's agents: * Screen volumes of applications with AI and bespoke requirements * Enrich applicant information with internet data * Filter out applicant fraud and validate identity Hundreds of talent teams like Restaurant365, Luxury Presence, Garner Health, Crusoe Energy, Prophecy and many others use tofu to screen and recruit faster. We’re backed by Slow…
| Field | Value |
|---|---|
| Industry | Technology, Information and Internet |
| Company size | 11-50 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2023 |
| Specialties | AIArtificial IntelligenceB2B SaaSRecruiting OperationsInternal Talent Team ToolsInbound Recruitingand Inbound Talent Sourcing |
| Open jobs on Jobsy | 2 |
| View page |
About Tofu
How do you distinguish between real and fake in an AI world?
This question has crippled the recruiting industry overnight. Tofu is building one of the most important companies of our time and the layer to fix it.
AI has made it easier than ever to fake credentials, impersonate real people, and apply to jobs at scale using synthetic identities. More than 60% of remote applicants are fake, there were 75M detected deepfakes last year, and the number of state-sponsored groups hired by Fortune 500s grew 220%.
The hiring funnel has become the front door to the enterprise, and AI has cracked it wide open. It’s a $96 billion problem that needs to be solved.
We’re changing that.
Tofu is building a new standard for security in hiring.
And we just raised $5M from Slow Ventures and Founder Collective to step on the gas.
If you want to help build the trust layer for the internet and redefine how identity works in the AI era, we’d love to talk.
About the Role
We’re hiring a Head of Customer to own our entire Customer function from
first prospect interaction -> onboarding -> customer engagement -> renewals and expansions.
You will work directly with our Founder & CEO to set the Customer strategy and foundation to get us to $10M in ARR.
And you'll be a force multiplier across the business; working closely with engineering, product, leadership, investors and external stakeholders.
What You'll Do
- Own the full customer lifecycle -- first prospect interaction, onboarding, engagement, renewals, expansion. All of it is yours
- Run first customer interactions post sale
- Own onboarding. Get every customer to first value fast and prove ROI in the first 30 days
- Drive ongoing engagement. Run QBRs, own account health, stay ahead of churn
- Own renewals and expansion. You carry net revenue retention
- Turn customer pain into product. Sit between our highest-value accounts and engineering, and turn the sharpest problems into roadmap
- Build the Customer function from scratch -- the playbooks, the tooling, and the team you'll hire as we scale
Who You Are
- 5-10+ years of experience in customer success, account management
- You've worked at a startup
- Part of a team that's built SaaS products generating millions in revenue
- Good with numbers, analytical, somewhat technical
- You want to talk to customers all day
- Do not need to be told what to do
- Toronto-based
- Bonus: you've started a company before, built a product or side project with reasonable scale or revenue
Note: this will be intense and you need to be up to the challenge.
Why Tofu and this Role
You’ll help build the trust layer for the internet, one of the defining problems of the AI era, and build a generational company.
Benefits & Perks
- Competitive salary + meaningful equity
- Comprehensive health benefits
- 3 weeks of vacation
- New laptop and gear to do your best work
- Tofu swag your friends will want to steal
Compensation
The base pay range for this role is CA$150 – CA$200 per year.
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