Housekeeping Manager

CRMR is a family-owned Canadian hospitality company operating a collection of iconic mountain properties across the Canadian Rockies, including Buffalo Mountain Lodge in Banff, Deer Lodge and Post Hotel & Spa in Lake Louise and Emerald Lake Lodge in Yoho National Park. We are dedicated to delivering world-class dining, hospitality and service in some of the most breathtaking landscapes Canada has to offer.

Perks & Benefits

• Subsidized staff accommodation
• Subsidized meals on shift
• Complimentary stays at our sister lodges
• Staff rates at all CRMR properties
• Employee Benefits Program
• Discount on food and beverages at our hotel dining outlets
• Staff events and recognition programs throughout the year
• Opportunities for growth and advancement across our properties
• Access to staff fitness facilities (select properties)
• Annual wage and performance review

Why Work With Us

This isn't your typical 9 to 5. Working at CRMR means waking up to mountain views, building lifelong friendships with teammates from around the world and being part of a close-knit team that genuinely feels like family. We believe the best guest experiences are created by people who love where they work and here, the mountains are your backyard.

Position Overview

The Housekeeping Manager is responsible for overseeing and ensuring exceptional cleanliness and orderliness in guest rooms and public areas of the lodge. This is a hands-on leadership role that involves actively participating in daily operations while managing the housekeeping team, coordinating activities, and ensuring that guest requests are addressed with promptness and courtesy. The Housekeeping Manager is expected to lead by example, working alongside their team to maintain the highest standards of cleanliness and guest satisfaction.

Duties & Responsibilities

Team Management and Development

• Onboard, train and supervise all housekeeping staff
• Ensure ongoing training and knowledge of cleaning supplies and techniques
• Schedule and evaluate all housekeeping staff
• Foster positive employee relations through clear communication and engagement
• Conduct regular performance evaluations and provide constructive feedback to team members

Quality Control and Standards

• Set and uphold quality control policies, best practices, and Standard Operating Procedures (SOPs)
• Conduct daily inspections to ensure standards are consistently met
• Create and update daily checklists for housekeepers, housemen, and supervisors
• Resolve guest complaints and issues professionally and promptly

Operational Management

• Liaise between housekeeping, front desk, and maintenance teams
• Ensure compliance with legislation, health & safety regulations, and company policies
• Manage linen and cleaning/amenities inventories
• Conduct monthly ordering of supplies and maintain accurate inventory records
• Ensure all rooms are ready by check in time
• Keep labor costs and other related expenses within budgeted goals
• Maintain an accurate log of all lost & found items
• Report all maintenance defects in rooms and public areas to Maintenance

Administrative Responsibilities

• Attend required meetings
• Complete and submit payroll every second Sunday
• Handle administrative paperwork
• Create weekly schedules for staff
• Develop monthly extra duties for housekeepers, housepersons & supervisors

Continuous Improvement

• Regularly review and update cleaning procedures and products
• Implement eco-friendly practices where possible
• Stay informed about industry trends and best practices

Skills & Experience

• Minimum of 3-5 years of experience in housekeeping management, preferably in a luxury hotel or resort setting
• Proven track record of maintaining high cleanliness standards and positive guest feedback
• In-depth knowledge of cleaning techniques, products, and equipment
• Strong understanding of health and safety regulations in the hospitality industry
• Excellent leadership and team management skills
• Strong problem-solving and decision-making abilities
• Proficiency in Microsoft Office and property management systems
• Exceptional attention to detail
• Strong work ethic and ability to work in a fast-paced environment
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize effectively
• Flexibility to work varying shifts, including weekends and holidays
• Ability to stand for extended periods and walk throughout the property

Please note that only applicants selected for further consideration will be contacted.

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application